My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

We rented a 30ft RV for our Labor Day trip. The process in itself was extremely simplistic. We…read moreended up needed the RV a day later and they were accommodating to our needs. The RV was brand new and clean at pick-up time. The RV fit our needs for our travels. Return of the RV was quick. Happy Campers here!

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.

We were hesitant at first in sleeping in the RV. Hotel rooms were sold out so we had no choice. The…read moresalesman was a bit creepy but turnt out to be a decent guy. Don't go number two in the toilet, salesman said it's prohibited. Bed was comfortable, we were provided with tons of odd pillows and blankets, my favorite was the one that had a lion drawn into it. Refrigerator kept buzzing all night but not too bothersome. Someone needs to check the heater though. All in all it wasn't a bad experience. Sales guy though keeps calling me for some reason!

Awesome trailer, great price. I moved New Years weekend and everywhere was closed. When I called,…read moreJim said they were closed, but he would be happy to meet me at the office and rent me the trailer. The price was ridiculously cheap for how nice the trailers are!! Great bargain and Jim was an awesome guy for helping us out in a bind!

Great trailers at a reasonable price. Friendly service. Highly recommended. Jim was very helpful…read moreto connect the trailer to my car so I could drive my son back to school. Stand up guy.

I wish there was a negative star rating. This location Glen Ellyn give El Monte RV a bad name. We…read morego all the insurance offered when we picked up the RV in San Diego (better customer service). When we dropped off the RV to Glen Ellyn. Nancy was rude and staff also mentioned she was rude to us. Nancy tried to charge us for a chip in the windshield and a missing power cord that we never used. We did use this RV for camping just driving from California to Chicago. This location really does not give great customer services. Our entire morning was discussing damages that we did make. This was all new to us.

El Monte and Arts RV have some bad business practices. If you show up with your own car to rent an…read moreRV, Arts is going to charge you $10/ day to leave it there. El Monte requires you to show up for your pick up appointment after noon but on your return you have to be in by 11:00 or else they charge a $100 late fee. The return time isn't obvious either, it's hidden in the paperwork and was never mentioned at checkout. So they charge for full days but you don't actually get full days. It was a double screw job! Aside from this the camper was clean and everything functioned as it should.

knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

I normally don't write reviews but I will simply say - STAY AWAY AND GO SOMEWHERE ELSE…read more Horrible equipment and crappy customer service. Do yourself a favor and make sure you read the contract. Very one sided and basically says they can rent you a piece of sh@t and they are not responsible of it doesn't work I will say the two dealers i had to work with were helpful but the company's customer service is terrible All you have to do is look at the ratings and reviews here and its clear you are better off with other choices

NAPERVILLE LOCATION: Disgusting is an understatement for this raunchy company. Their RV's are…read moresuitable for nothing less than a crazy poop fest of wild, drunk and disgusting cave person's. Absolutely the worst trip in an RV, hands down. A thousand dollars for 2 nights and three days. No shower, no hot water, hardly any water coming through to flush the toilet, wash hands or dishes, no heat, flooding, stains on all upholstery, garbage under all seats attached, bumpiest ride with absolutely no suspension and no help from anyone when the RV got stuck. After three days, three kids and 2 adults having no showers and sewage flying around the bathroom because it wouldn't flush is enough to never want to rent an RV again.

If you want to experience what it feels like to be treated as a human being this is the place to…read morego to. Tony worked with me from the start. This was an insurance claim from the renters insurance. I privately rented out my RV and the renter damaged it. Tony was very helpful the entire time. He will return your phone call. He will give you advice regardless which direction you will go. Best of all you are treated as one should be treated. If I did not have to sell my RV I would be doing all my service here. They did a great job! Thank you Tony and everyone at Hometown RV! 5+++ stars!!