Regarding AIRSTREAM CHICAGO / Stephen & Amber Koche…read more.... When purchasing an item that is as expensive as a AIRSTREAM, you'd only hope for a great experience and great service.... when dealing with AIRSTREAM CHICAGO and specifically with Amber in the Sales Department and Stephen the General Manager, you will receive not only a GREAT EXPERIENCE and GREAT SERVICE, but a truly professional and yet personal connection in which they both treat you not only as an important customer but as friends and family ! After my recent purchase of our new 2021 AIRSTREAM, I can truly say I am VERY thankful that I made my purchase with Amber and Stephen at AIRSTREAM CHICAGO !!!! Thank you, Michael (Naperville)

Terrible customer service, never return calls. Technicians do not find the problem they make up a…read moreproblem. I was told I needed to replace my water heater and quoted a price of $1000. I looked up issue on YouTube and fixed it myself for $30. Stay away from RV Campers Inn.

I recently rented an RV from this company. I found this a most rewarding experience both from the…read moreprocess of renting the RV and the camping trip we took to the East coast. We traveled approximately 3000 miles without a problem in a well maintained vehicle. If you are thinking about renting an RV this is the place to go.

Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

My First Impression was quite positive…read more I've recently become interested in Camping / RV'ing. I have no other previous experience with Camping, but common sense told me I would not enjoy sitting in a tent on a bleak, rainy day, like Abel does. My wife and I call him "Misery Camping" when we see him on YouTube. She has no interest in Camping *or* RV'ing - so I knew I'd want a teardrop with room for me and my dog. After a couple months of *very* diligent research, I've analyzed my Requirements (and sadly, my budget!), to determine which of many options "was best for me". Using that learning window, I emerged with nuCamp 650 as one of my "Prime Contenders". So, I got on Facebook, joined a couple of NuCamp Groups, and asked for the name of a RELIABLE local Dealer. The name "Vacationland, in Big Rock" kept turning-up, all with positive comments attached. Vacationland's website states they are Family Owned / Family Run - which is an absolute *must* for me, versus a "McRV Juggernaut" (especially one brand that Liz Amazing constantly calls-out on YT.) I drove myself out to Big Rock, and with a touch of trepidation (I'm a newbie!), went inside on a rainy Saturday afternoon. I was greeted by Joel, who sat down and looked-over my notes describing what I was looking for. I was honored (and proud of) the fact that he immediately mentioned the NuTab trailers - the same one I had honed my list to. He walked me out to the lot. He was helping another set of Customers, so he asked if I minded - I said "of course not!", and he left me with his permission to wander and explore anything I saw. So I checked out the 650's, taking videos and pictures, sitting by myself in the campers in the rain to gauge whether my claustrophobia would kick-in. It didn't, and Joel came back every 10 minutes or so to see how I was doing. His "being cool" with me just wandering around gave me the opportunity to collect data with NO PRESSURE - which in turn changed my requirements just a little bit - now to a 650 Black Canyon. Even more amazing (to me, anyway) - when I showed those videos to my "never ever camping Bride", she was intrigued, and said she'd accompany me on at least one trip, someday. THAT's Progress! I left Vacationland with a very good impression. Although I didn't buy anything on Saturday, I was not pressured to... and Joel's attitude told me an awful lot about the Dealership, too. When Purchase Time approaches (retirement, spring 2027) I'm going to go there *first*. My compliments!

I don't know how to be more serious... I will never place foot in this place ever again. I had the…read moreworst experience with service, and the consignment process. Some people have no business working here, and their credentials come from the inside of a crackerjack box. I've purchased from here, bought items here... had service here, and sold here. Never again. My recent incident was the last straw... Hey... they moved away in 2016... good riddance

I was at the rt 59 location this morning. Although I was noticed by two employees not one of them…read morecame up to me to see if I needed any help or was there a central representative. Will be making my purchase elsewhere.

We needed repairs to a Dodge Sprinter RV. We checked Yelp and Google reviews for repair shops…read morewithin a reasonable distance of Chicago. We called each shop for repair advice. Hometown was the only to answer questions in a detailed forthright way. Cost of repairs was below expected (and less than Ehrhardt's on Oakton in Des Plaines). Had roof leak and major headliner damage repaired, fussy Norcold fridge fixed, working again on propane setting. Light fixture casing fixed. Microwave centered. New (used) shroud on roof AC unit. Everything we asked for on the work order they fixed and fixed well. Tony (owner) is a friendly and knowledgeable guy, excellent customer relations; Jim did the work (ask for him), he is a repair guru. Kudos to those who helped Jim, too. Staff was congenial, pleasant, patiently and fully answered our many, many questions and offered lots of detail and suggestions. We'll be back whenever we need RV maintenance.

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

My family and I had an upcoming reunion about 5 hours away at a campsite. We decided that instead…read moreof tent camping, this time we would get an RV and travel that way. It was one of the best decisions travel-wise that we've ever made. It was a blast. Making arrangements was straightforward and easy. We explained what we wanted to Renata. She explained the costs. She was responsive to our calls and made it easy to get contracts and paperwork in order in time for the rental date. Even though we procrastinated a bit with the paperwork. The RV itself was a 24-foot 2011 Thor Majestic. It was great. It had everything that we needed. Had kitchen, fridge, shower, toilet, and 3 beds. Driving it was easy. I was especially grateful that Renata gave us a tour of the RV and explain how to use all of its functions. That made camping a lot less stressful. Altogether, the experience was great and we would easily rent again R&R.

WARNING. Read this before booking. FRAUD…read more This company is a fraud. See all the negative reviews posted and my photo's. Hopefully my review prevents that your holiday turns in to a nightmare. We wanted to rent a trailer for 2 wks holiday and the trailer was filthy and had all kind of malfunctioning parts. Watertank did not hold its water, fridge did not work on gas, spare tire missing, and awning really dirty and broken. We had to go to the repair shop ourselves. Renata was very rude and started yelling. Our text messages you can read below. I decided to return the trailer the 2nd day.

I came in 2 years ago and got a fantastic deal on a 5X6 Trailer from Cargo Mate, and have been…read moreusing it ever since no problems no rust. Fast forward to 4 Months ago: I called Rich (manager), and informed him that we are growing and needed a bigger trailer and soon, we would need more. He was happy for me, and loves to see business grow. He is extremely nice, great salesman but it's important for customers to know what ACTUALLY happens AFTER you make your purchase. We purchased a 6X12 trailer which I assumed to be another Cargo Mate, but AFTER doing all the paperwork I was informed it was not in fact a Cargo Mate but a Commander. Big Tex Trailer World recently got bought out and started manufacturing lower end trailers according to Rich, THATS why I was getting such a "good deal." Within the first 5 minutes of driving off with the trailer I experienced a wheel hub wobble and flickering lights. When I brought it back, they gave me the runaround and told me "That's what it's supposed to do." After going back and forth and going to a different trailer place, they told me the wheel hub was in fact bent. It only took 3 hours of arguing until he "warrantied" out the hub-something I shouldn't have even had an issue with given that before signing I was told I have a no hassle "bumper to bumper" warranty coverage. Awesome, I got it replaced. 2 months later my leaf springs completely snap with the trailer not even close to hauling full capacity. I called them 3 times-all 3 times I got the same response: "I'll have to look up the warranty information and I will call you back." Still haven't heard back. I wish this company all the luck-they are extremely nice to your face and are really good at convincing you you're getting a good deal-but BEWARE. This Commander rust bucket won't even sell for half the value of what I paid-a 2019 should not be in this terrible of condition compared to my Cargo Mate. Good luck keeping customers with this type of quality.

Was looking for a particular trailer at the start of the landscape season that was practically…read morenon-existent with surrounding trailer manufacturers and retailers. Other companies I contacted simply told me they could not obtain the trailer nor did they have any information as to when they might be available. Big Tex in Homer Glen went out of their way to contact manufacturers individually, comparable trailer brand reps and other resources within their network to set me up with the best fit for my specs. I appreciate the customer service and effort put in by these guys and was refreshed to deal with a company that cared as much as I did about ending up with the right product. Thank you !

We were hesitant at first in sleeping in the RV. Hotel rooms were sold out so we had no choice. The…read moresalesman was a bit creepy but turnt out to be a decent guy. Don't go number two in the toilet, salesman said it's prohibited. Bed was comfortable, we were provided with tons of odd pillows and blankets, my favorite was the one that had a lion drawn into it. Refrigerator kept buzzing all night but not too bothersome. Someone needs to check the heater though. All in all it wasn't a bad experience. Sales guy though keeps calling me for some reason!

I dont have personal experience with renting of a van here but I do have personal experience with…read moreowner of the bussines . Back in winter after one of major snow storm I was at truck stop across the street of the old Bandago location . Everything under snow , I was trying fuel my semi there . Nozzles frozen so had to turn around my truck and was leaving location different way . There was 2 vans parked od street right on corner . I could not make right turn due these vans and pile of snow on opposite side . 2 gentleman's on driveway so I aproched to them to nicely ask I they can move the cars cus I got stuck in snow . One of them very handsome and attractive guy started yelling at me that am not supposed to be there , no semis etc. The sign no semis is from Mannheim rd not from the truckstop . He was suddenly very angry for no reason and aproch towards sayin " get the fuck out of my property Am doing business here :) I went back to truck and tried to get it out of that pile . Without success I want back to them . The guy face was shining with happiness that I cant do anything . I felt his bad energy as an very sensitive empath . He smiled at me with words are You a bad driver that You cant get out ? At that moment i realized that Am dealling with narcissist a overt one . So i shoot back with question if he didn't get laid yesterday night :) He swallowed air and mumbled what ? Am asking You If You didn't get laid yesterday night ? You should see his face . Well now Am not move my vans for sure .! Yeah like he wanted at first moment . I jumped in my truck and plowed somehow trough the pile . There was only couple of inches between trailer and the van . They were watching very closely . I damaged my lower bumper , cost me 300$. But thats ok for lesson how to next time avoid these narcos. Plenty of them around . Politicians , Ceo.'s , actors , cops . Scums on earth with nice smile and bad thinking about others . Wouldn't do any bussines with this fake smiley man . Be aware . And poor souls who works for him and don't have clue who's is behind that narc mask . Wonder if he worked before at RV Cruise America next to this old place . Remember similar person there. Blessings to all nice people

We rented a van from the Charlotte branch for a group outing. The group decided not to go and so…read morewe cancelled. It has been a week and no refund of our $100 deposit. I got on the chat line because no one returned my calls and was told it usually takes 3 to 5 days to process a return...funny it only took them one minute to grab the money in the booking process. Now three days before Thanksgiving they are using the "holiday" as an excuse. Folks it is called using the "float" they are using my money at no interest and my credit card is charging interest. They will not refund the money for more than two weeks according to the "support" folks. Color me PO'd in NC

I rented a 2yd Dump Truck from them and they had me in and out in 5mins when I picked up and 3…read moreminutes when I dropped off. I had no issues with the truck as it functioned well although the handles for opening the sides of the dump are a little stiff. It is an Automatic engine and the lift itself has 2 buttons for up and down operating. The price was a lot cheaper than having a company get rid of my soil. Would rent again if needed.

Rented an excavator on Saturday and they told me that it was going to be a 1 day rental because…read morethey are not open sunday. And I needed to call them Before 9am Monday for pickup. So I did. Then they call me and tell me they are charging me for 2 days because I ran the machine on Saturday and sunday and put 20 hrs on the machine. They never said that they charge by the hour or its based on an 8hr day. They lie upfront to get More money. Dont trust them.