Terrible customer service, never return calls. Technicians do not find the problem they make up a…read moreproblem. I was told I needed to replace my water heater and quoted a price of $1000. I looked up issue on YouTube and fixed it myself for $30. Stay away from RV Campers Inn.

I originally purchased my Airstream here. 2 years ago I took it in for a few minor service repairs…read morethat were covered under the warranty. While I was waiting in line, another customer was complaining about the service. I simply ignored it. when I got the trailer home, two of the six items were addressed. I was not charged for the repairs I told them all the repairs were not made I have no idea what they billed or to who. I recently called to get a estimate for lithium battery upgrade. I was told I need to bring the trailer in. After reaching out to other Airstream dealerships none required me to bring the trailer in for an estimate. I thought I'd give it another shot called today. No one answers. They will return your phone call in 24 to 48 hours. Ridiculous. Clearly, campers in does not have a handle on their business here in Chicago.

I recently rented an RV from this company. I found this a most rewarding experience both from the…read moreprocess of renting the RV and the camping trip we took to the East coast. We traveled approximately 3000 miles without a problem in a well maintained vehicle. If you are thinking about renting an RV this is the place to go.

Dishonest, keeps security deposit no matter how immaculate we left it. He had a suspicious air…read moreabout him. Rude

Great experience working with Scott at Naperville RV Rental. He was friendly, answered all of our…read morequestions, and helped make the entire process carefree. The RV was beautiful and comfortable, inside and out. Driving was actually easier than expected, and we were fortunate to find parking mostly accessible in tourist areas. Having a "home" within walking distance of everywhere we went, was also great when our kids needed a break or wanted to eat. I'd definitely consider it again for a camping or parks adventure. Highly recommend.

knowledgeable, friendly and energetic staff. We found our camper online and they were quick to…read morerespond getting us ready to hit the road a day later. Would highly recommend Vacationland.

Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.

WARNING. Read this before booking. FRAUD…read more This company is a fraud. See all the negative reviews posted and my photo's. Hopefully my review prevents that your holiday turns in to a nightmare. We wanted to rent a trailer for 2 wks holiday and the trailer was filthy and had all kind of malfunctioning parts. Watertank did not hold its water, fridge did not work on gas, spare tire missing, and awning really dirty and broken. We had to go to the repair shop ourselves. Renata was very rude and started yelling. Our text messages you can read below. I decided to return the trailer the 2nd day.

So I used the application for the first time and connected with one of the nicest RV owners…read moreincluding his wife. Rich is an awesome person to work with and he was very accommodating to my questions whenever I posted or text him. Me and the wife would use this application again.

What an extraordinary experience we had renting Elegant RV's luxury RV. We wanted to drive one-way…read moreto Florida to see my parents but fly back. Phil the owner of Elegant Rv Rental was able to arrange for us to be dropped off at the airport. The Mercedes RV is absolutely beautiful, runs quietly, smooth on the road and gets pretty good fuel mileage. Our trip was 7 days so we got to stop in different towns along the way and take in some beautiful Tennessee scenery. We are a family of 4 which was a little tight when we stayed overnight in the Rv, but the rest of the nights we just stayed in hotels. Having room for the kids, able to feed everyone good food and staying overnight by the lakefront without a tent was amazing. If you want to take a family road trip in a comfortable RV, this is the way to go!

We just completed a trip to Yellowstone and the Grand Tetons making a number of stops along the…read moreway. This RV was perfect for the trip and it gave us the flexibility to stay at hotels and camp during our adventure. The vehicle is very clean and drives comfortably. Phil did a nice job explaining how everything worked and had the vehicle well stocked with bedding and utensils for our trip. Also made himself very accessible if we had questions on the road. We would highly recommend using him. B&D

We rented a 30ft RV for our Labor Day trip. The process in itself was extremely simplistic. We…read moreended up needed the RV a day later and they were accommodating to our needs. The RV was brand new and clean at pick-up time. The RV fit our needs for our travels. Return of the RV was quick. Happy Campers here!

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.

I came in 2 years ago and got a fantastic deal on a 5X6 Trailer from Cargo Mate, and have been…read moreusing it ever since no problems no rust. Fast forward to 4 Months ago: I called Rich (manager), and informed him that we are growing and needed a bigger trailer and soon, we would need more. He was happy for me, and loves to see business grow. He is extremely nice, great salesman but it's important for customers to know what ACTUALLY happens AFTER you make your purchase. We purchased a 6X12 trailer which I assumed to be another Cargo Mate, but AFTER doing all the paperwork I was informed it was not in fact a Cargo Mate but a Commander. Big Tex Trailer World recently got bought out and started manufacturing lower end trailers according to Rich, THATS why I was getting such a "good deal." Within the first 5 minutes of driving off with the trailer I experienced a wheel hub wobble and flickering lights. When I brought it back, they gave me the runaround and told me "That's what it's supposed to do." After going back and forth and going to a different trailer place, they told me the wheel hub was in fact bent. It only took 3 hours of arguing until he "warrantied" out the hub-something I shouldn't have even had an issue with given that before signing I was told I have a no hassle "bumper to bumper" warranty coverage. Awesome, I got it replaced. 2 months later my leaf springs completely snap with the trailer not even close to hauling full capacity. I called them 3 times-all 3 times I got the same response: "I'll have to look up the warranty information and I will call you back." Still haven't heard back. I wish this company all the luck-they are extremely nice to your face and are really good at convincing you you're getting a good deal-but BEWARE. This Commander rust bucket won't even sell for half the value of what I paid-a 2019 should not be in this terrible of condition compared to my Cargo Mate. Good luck keeping customers with this type of quality.

Was looking for a particular trailer at the start of the landscape season that was practically…read morenon-existent with surrounding trailer manufacturers and retailers. Other companies I contacted simply told me they could not obtain the trailer nor did they have any information as to when they might be available. Big Tex in Homer Glen went out of their way to contact manufacturers individually, comparable trailer brand reps and other resources within their network to set me up with the best fit for my specs. I appreciate the customer service and effort put in by these guys and was refreshed to deal with a company that cared as much as I did about ending up with the right product. Thank you !

Rented an excavator on Saturday and they told me that it was going to be a 1 day rental because…read morethey are not open sunday. And I needed to call them Before 9am Monday for pickup. So I did. Then they call me and tell me they are charging me for 2 days because I ran the machine on Saturday and sunday and put 20 hrs on the machine. They never said that they charge by the hour or its based on an 8hr day. They lie upfront to get More money. Dont trust them.

I rented a 2yd Dump Truck from them and they had me in and out in 5mins when I picked up and 3…read moreminutes when I dropped off. I had no issues with the truck as it functioned well although the handles for opening the sides of the dump are a little stiff. It is an Automatic engine and the lift itself has 2 buttons for up and down operating. The price was a lot cheaper than having a company get rid of my soil. Would rent again if needed.