Got me on the road in no time. Very nice staff even allowed my dog in who greeted everyone and…read morestaff moved quickly with all their customers.

call ahead they said they had open bays. I got there there was no one in the waiting room with…read morethree bays open said they'd get me right put car in and then they pulled it out I waited two hours the tech said they didn't tell him it was not done. very poor customer service

Brett and Mike Waid did an excellent job on diagnosing a problem on my f150. It was a fuel pump…read morerelay module and I just read how that problem has caused many headaches $ for mechanics and car owners because many times they'll put a new fuel pump in then 2 days later this issue pops up. When this module starts to go bad it will Intermittently work before it totally goes. If you think Belle tires is only about tires, brakes and oil changes, you're sadly mistaken they're a fully equipped garage with qualified experienced mechanics. I will definitely go back to Belle tire in Montgomery il for any problems in the future

If I could give this Belle Tire location zero stars, I would. Absolutely pathetic customer service…read moreand management. I made a 12:00 PM appointment specifically for an alignment. The GM, Bob, personally checked me in, so there should have been absolutely no confusion that I had an appointment and was waiting for my vehicle. I then sat there for TWO HOURS, watching customers who arrived after me get serviced while nobody bothered to give me a single update. Bob, the GM who checked me in, never once came over to explain what was happening or why my car hadn't been serviced. Eventually, I had to go ask for a status myself. Another technician--not Bob--finally looked into it and told me I had somehow been marked as a "drop-off." How does the GM personally check in a waiting customer with a scheduled appointment and then have that customer entered as a drop-off? After wasting two hours of my day, they finally told me they couldn't perform the alignment because of wear on one tire. It took TWO HOURS to determine that? If the tire prevented the alignment, someone should have inspected it shortly after my noon appointment and told me immediately. The most unacceptable part is the complete lack of communication and accountability from the GM. Based on my experience, Bob's handling of this was completely incompetent. A general manager should be making sure customers are taken care of, not checking them in and then apparently forgetting they exist while people who arrived later are serviced. Belle Tire management should seriously evaluate whether Bob should be running this location because service like this does nothing but hurt the business and drive customers away. They certainly lost my business. Unprofessional. Disorganized. Incompetent management. Two hours completely wasted. I would NEVER recommend this location.

If you're looking for tires or exceptional customer service, I highly recommend Belle Tire in…read moreOswego, especially Joe, manager. After my daughter hit a pothole and severely damaged one of her tires, I brought her to the shop and let her take the lead through the process as a learning experience. Joe was incredibly patient, took the time to explain everything clearly, and made sure she got exactly what she needed. It's refreshing to see a business that genuinely values customer service and takes the time to educate and help. I highly recommend Joe and the entire team at Belle Tire in Oswego. Just wanted to pass along a well-deserved recommendation.

Amazing and efficient service time and quality. Customer service is top notch with great value!…read moreVery knowledgeable and helpful staff and team.

Prompt response. Phone consultation was very extensive and I didn't feel rushed. Jeff was very…read morethorough and explained everything in terms I could understand. I highly suggest calling to discuss your particular situation with them.

Very professional and up front about everything. I took my BMW last week for couple of issues. They…read morechecked my car and provided me itemize details and price of the repair. I was really really surprised that they didn't charge for checking my car. There information made me make a decision whether I buy a new car or do the repairs. I have decided to take my car for repair next week now. This is my third time taking my BMW to them. Previously I use to take to BMW dealership but BMW dealership charges a lot compare to them. Very professional, detail oriented and one great quality they have is great listeners .

Had a flat tire on the way from the vet. They accommodated me and my pet very well! There was a…read moreminor communication issue, but they made it more than right! Would definitely come again.

They seem to be a quality auto repair shop. I take my cars here for oil changes and tire rotations…read more They have decent deals through the mail or Groupon. They are not known for their speed. If you are sitting a waiting for the oil change and tire rotation, it can take them an hour or longer to do even with an appointment scheduled. Fortunately Dunkin' Donuts is just a couple doors down. I am disappointed that they did not check and add air to my tires when they rotated them. They have added before but did not do it on this most recent time there.

I got an outstanding value for swapping out old rims with new ones. The guys were super fast in…read moredoing the work. There was a bit of a language barrier but that didn't stop the service from being top notch. I would go back again for sure and will being seeing them again to have other tire/wheeL work done.

Sold me crap tires for a RIP OFF price and then a couple months later one tire lost air fast and…read morewent to check on it and Broadway put in a crappy temporary patch so now I'm at a tire place buying a new tire for $165 because OF BROADWAY's CRAPPY PATCHWORK & LIES. Looks to me that he was selling me bad tires and he knew it. STAY FAR AWAY DROM THIS DISHONEST OWNER.!

These are the very best people to take your car/truck to for repairs. They are honest, upfront and…read morewill do nothing to your vehicle until they call you, explain the repairs you need, tell you what it will cost, and you approve the repairs. I've had them work on my car and truck several times and have never been dissatisfied with their work. The work is excellent, top notch repairs and it's done right the first time. You'll never have to bring your car back for the same thing because it's done right the first time. Kevin is an absolute gentleman. You don't understand what he's going to do, or has done to your car? Ask him and he'll take all the time in the world to make sure you know exactly what he's doing and why it has to be done. Do yourself a favor. Next time your car/truck needs repair and you don't want the aggravation or high prices of taking it back to a dealer, take it to Morris Tire and Alignment. You will not be sorry you did and I guarantee you'll become a regular customer.

Quality of work, communication, efficiency, customer service wasn't bad but it doesn't make up the…read morefirst three.

I've now had two experiences with this Firestone location, and both have reminded me that good…read morecustomer service still exists. A couple of months ago, I had a tire-pressure warning go off when I was only a few minutes from home. I'd already tried to put air in my tire at two different gas stations, with no luck, and I was extremely upset. I came here in tears, not knowing what else to do, and they helped me without hesitation. They even told me I didn't need to get out of my car. Today, I had another tire-pressure issue. I called about 45 minutes before closing, and the gentleman I spoke with told me to come in and that they'd take care of me. Within minutes of arriving, he came out and filled all four tires to the proper pressure. I tried to give him a $10 tip because I genuinely appreciated him taking the time to help me, especially so close to closing, but he wouldn't accept it. He simply asked me to leave a Google review. This is the second time they've helped me without making me feel like an inconvenience or expecting anything in return. That kind of kindness and customer service deserves recognition. I know exactly where I'll be going whenever I need tire service, and this is the business I'll recommend to anyone who asks. Thank you for treating people with kindness and for being willing to help when someone needs it. It means more than you probably realize.

I had a very frustrating experience with Firestone recently. I accidentally made an appointment at…read morethe Montgomery location, so I called this location ahead of time to explain the situation and ask if they could fit me in for a headlight repair. I specifically explained that I needed a new headlight, not just a bulb, so they knew what I was coming in for. I also mentioned that I work in the same plaza and dropped my car off a little before 11 AM. At 6 PM, I called to check on my car, only to find out they had just pulled it into the shop and that they weren't able to replace the headlight that day. My issue isn't with the staff personally. The mechanic did what he could at the last minute to temporarily rig the headlight, and I genuinely appreciate his effort. My frustration is with how this situation was handled. I specifically called ahead, explained what I needed, and left my car there for over seven hours, only to find out at the end of the day that the repair couldn't be done. Had I been told earlier, I could have contacted another shop and potentially gotten it taken care of that same day. Instead, I had to drive 40 minutes home with a headlight out. I also want to be clear that I was not irate or raising my voice. I was understandably frustrated. On multiple visits, I've been told the shop is short-staffed or someone has called off. I understand that staffing issues happen, but when this keeps coming up, it becomes a management problem. Customers shouldn't have to waste an entire day because a business isn't adequately prepared to handle its workload. Staffing issues are not the customer's responsibility, and they shouldn't be an excuse for poor communication or a lack of planning. This is now the second time I've had a disappointing customer service experience here, and it's becoming difficult to overlook. My recommendation is simple: assess the vehicles coming in and be realistic about what can actually be completed that day. If you can't service a vehicle, tell the customer upfront instead of letting it sit for hours with no progress. My time is just as valuable as anyone else's, and a little honesty would have allowed me to make other arrangements. I appreciate the mechanic who tried to help, but overall, this experience was unacceptable. Customers shouldn't have to chase down updates at the end of the day just to find out their vehicle was barely looked at. Better communication, accountability, and time management are clearly needed.

My go to for tire repairs…read more 2 trips for minor tire repairs. Very short wait. No 15 min dissertations by the having all your tires replaced because your tires don't have 70% of the tread life left. They have used tires.

Went here for 4 new tires for an equinox, and they for got to tighten 2 lug nuts, front right and…read moreright back. 1 fell off somewhere and i found the other nut loose a day later, went back the following day but they refused to come to an agreement and they denied accountability.

Tesla model y, these guys helped me get a flat fixed quickly. I bought the tires here and got a…read moreflat, pretty close. They were able to help me get it in, and get it patched. These guys have taken care of me every time i come by, they are open and honest.

EXTREMELY POOR SERVICE. THEY CREATED AN ALIGNMENT PROBLEM WITH MY RANGE ROVER AND REFUSED TO TAKE…read moreRESPONSIBILITY. I brought my vehicle in for front tires. The vehicle did not have an alignment issue before. While it was there, they worked on the alignment. After they touched it, the vehicle was no longer properly aligned, and they were unable to correct it. What's even worse is that the manager later told me this location is not certified to work on this type of vehicle. So my question is simple. If you are not certified, why did you touch the alignment in the first place? Because of their work, the rear driver's side tire, which was in good condition, is now worn and needs replacement. When I came back asking them to take responsibility, the manager offered to refund what I paid. Refunding does not fix my vehicle. Land Rover charges around three hundred dollars just for the diagnostic, plus about three hundred sixty for the alignment, plus a new tire. I'm looking at close to a thousand dollars to correct a problem that started with their work. And instead of helping, the manager told me to leave and threatened to call the police for trespassing. I came back because my vehicle had a problem after their service, and I wanted them to make it right. Being threatened with police for asking a business to take responsibility is completely unacceptable. Again, I did not bring my vehicle in with an alignment problem. I brought it in for tires, and now I'm the one paying for the consequences. Strongly caution anyone against bringing a Range Rover or any vehicle that requires specialized alignment to this shop. This has been one of the worst customer service experiences I have ever had.