NEVER COMING HERE AGAIN! THE OWNER IS RUDE AND DOESNT CARE ABOUT ANIMALS OR PEOPLE! HE TOLD ME TO…read more"FUCK OFF" !!! I bought a bala shark from this location to find out it has and ich infection that can kill my entire fish collection. 2 days after original purchase, I took him back (still alive) in hopes to get a new fish, and he gave me another bala shark in return, but I didn't want the same fish because I knew they all had this I infection. When I asked him for a cichlid instead of the same fish, I offereed him and extra $2 to cover the difference and he told me he can't do that. So I returned home to set up a new tank to quarantine this new fish which I knew had an infection. It's now Wednesday and I just called today to see what he can do, and the conversation ended with him telling me to "fuck off". I honestly want to go there and let him know how I feel, but I don't need the jail time. So instead I'm gonna write this review from home, and NEVER shop from this shitty store again.

I bought a ferret from here a week ago and they said he was healthy. Last night he died he was…read moreunhealthy and way to young to be sold. I had to clean his ass 3-4 times a day he was way underweight. Never buy a pet from here you will just spend the money and it will die in a week. I called and they said there is nothing we can do it's against policy. It made me rate it but it should have a negative 300 stars button.

I do not agree with the post of Laura K. Our family purchased a Wire Fox Terrier and lived a long…read morean healthy life. It was certified pure breed and tattooed The store owners and family were a community mainstay for professional services. Our vet in Toronto knew the Mauche's own and the business was regulated by the government. It is the fly by night breeders on Kijiji, Craigslist, home based that have to be regulated!!

This is the most upsetting pet store I have ever walked into. First thing I took notice of was a…read morefew rabbits and guinea pigs kept together on pine, with no toys, in an AQUARIUM. A quick google search of this pet store will find petitions for closing it due to their support of puppy mills, and the poor conditions the animals are kept in. If you support this place by handing them their cash, you are a part of this neglectful and abusive problem.

i rarely write reviews (mostly because i've never seen this level of mistreatment of animals…read morebefore), but what we seen in the betta fish section at this location was very concerning from a welfare standpoint. i'm not the fish police or some morally superior karen but when it comes to animals that are fully dependent, i genuinely could not care less lol. while the staff were polite, the overall condition of the fish was clearly giving widespread stress and neglect. almost all of the fish displayed classic indicators of physiological distress like clamped fins, spinal curvature, lethargy, resting at the bottom of the tank (which doesn't always mean a bad thing but it does when several of them are doing that), faded pigmentation, and visible abdominal bloating :( several fish also showed signs of early stage fin rot. when we asked an employee about the condition of the fish we also obviously asked to not have to pay full price because you're funny if you think i'd pay for a fish that is very clearly ill and most of them were being abused, we were told that the water in the cups is changed daily, fed daily, etc which is just purely a lie lol. multiple cups contained LOADS of debris and visible algal growth and some of the bottoms of the cups were purely green from algae. from a basic biological standpoint, visible algal films dont develop overnight, they require accumulated nutrient availability (fish waste lol) and prolonged light exposure and it develops over multiple days, not within a 24-hour window. when we took the fish home, we did an ammonia test on the water and the result measured approximately 1.0 ppm ammonia, which is considered toxic for fish. for reference, safe ammonia levels in aquatic systems should be 0 ppm, as even low concentrations can cause gill irritation, physiological stress, lethargy, and immune suppression. for simpler terms, just blatantly being loud and wrong about how they take care of dependent animals. also when we asked about one particularly lethargic fish exhibiting little to no movement and stress, we were told this behavior was "normal" and that all the bettas in the store were behaving this way. while reduced activity can jappen in confined environments, widespread fin clamping, persistent bottom-resting, faded coloration, and general lethargy across most of them isnt indicative of healthy fish, it IS consistent with chronic environmental stress and inadequate conditions. pretty alarming, as it acknowledged that the majority of the fish were in a compromised state. another explanation provided was that children sometimes feed the fish improperly. of course with kids accidents happen occasionally, but repeated overfeeding leading to bloating and degraded water quality is just proof they're not taking preventative measures. if this is a known issue, some sort of signage should be implemented to protect the animals. and to be clear i understand that retail pet things are designed for temporary holding rather than long-term care but theres a significant difference between temporary housing and widespread observable stress physiology. the combination of lethargy, fin clamping, faded coloration, abdominal swelling, debris accumulation, and visible algae growth just is proof the employee was just trying to protect his ego and be correct rather than acknowledge the downright abuse these animals are facing at their hands. sadly a lot of betta fish are put in these small cups but that doesn't mean it should be brushed off as a "whatever thing". plz put ur ego aside and do better :(

Very poorly stocked for essential items like food! They often don't have stock of basic dog food,…read moreso o check the website before going. And found the shelves still empty. They have aisles of ridiculous costumes and seasonal toys instead of what is actually needed. The staff ate friendly.

The staff are quick to greet you, and are always friendly and helpful. I come here every 3-4 weeks…read moreto purchase my dogs' food. Like all global stores, they have the food program where after 12 bags, you get one free. I also purchase 60% of my dogs' toys here. Some toys are cheaper than what petsmart sells the same toy for. I've seen on the internet some of the newer stores that open or are renovated, and I must say that they are a huge improvement aesthetics-wise compared to this store. But that isn't too important.

Visited this global pet foods store today to pick up food and a toy for my dog Nova, didn't have…read moremuch information on the specific toy I was looking for other than it was a bowling pin and sounded like a duck, within an hour they had located one for me. Great job super nice staff keep it up

The stock they carry is beautiful. The store is dirty and has spider webs on merchandise and…read moreshelves. Not very friendly, the employee not only didn't greet us as we walked in(he was sitting on a chair in the front of the store and said nothing the entire time), when he did get up he actually shouldered me moving past, even though there was a completely free isle he could have gone down to avoid making unwanted contact.

I like how nice the people are but one time I got two guinea pigs supposed to be both girls but it…read moreturns out one was a boy and we had a baby and it was a boy so we had to get rid of both boys so now I only have one. I plan on working here when I get into high school. In conclusion I love this place so much.

Small per store that caters to dogs cats and all sorts of exotic pets! I have a rabbit and it's…read moregreat to find a place you can get some neat toys and little goodies that are more natural and globally branded. The staff here are incredibly knowledgeable and so very passionate about pets. They are pet owners themselves which makes it really easy to explain what you need and know they will understand and be able to help. I learned a lot about rabbits today as well from one of the staff. She shared a lot of information about local breeders and where to look if I'm ready for my second bun. The best thing is that they have the pets in stores but unlike the big brands pet stores, they really really take care of the pets. They even separate the ones they know aren't as social so everyone is happy. I like that they pay so much attention that they know what tempers some of the animals have.

I take my 5 yr. Old shitzu for grooming. Always looks great when I pick him up. Only thing I would…read moresay is it takes a long time but slow and precise is good for me!

I like the lady below brought My Bichon here. She also came home with no hair and razor burn. She…read moreis nine years old and has never looked like this. Their explanation is that the hair on her tail came off in one piece because of matts and the hair on her ears if combed could split in half. I was not impressed. I even brought a picture of her, to show them how she looks after grooming. I have never seen my dog like this, even when she was a puppy. When I expressed my feelings, one of the groomers snapped at me and the owner told me that`` Its only hair. My dog is suffering now. Her inner thighs and her bum are so red, she wont go outside because she is to cold. I firmly believe these groomers just shave if off. My dog was shaved way to short and their excuses don't sit right with me. I have took my Dog to a groomer when she was matted before and she came home with nice ears and her tail and some HAIR. Would not recommend unless you want a bald dog. Oh and also they did not trim the hair in her ears, and her nails were long. The groomer told me she had cut some but would cut them shorter next time. What does that mean.................DO NOT GO HERE