In Dec. 2019, Renovation Roofing sealed my building roof and the roof of the 4 detached garages. Payment included a 10 year warranty. In Jan. 2023, I noticed the red coating that was put under the white sealer was showing through the white sealer. I notified the property manager that had contacted the work, Cabrillo Properties. After, I was contacted by a woman at McKay Roofing in El Cajon on Cuyamaca Street, lic.#428225. She said she hadn't bought the company, but had bought the crew from Renovation Roofing and sent out inspectors. I spoke with two inspectors, on site, and they determined the seal work was faulty and needed repair. Since then, Cabrillo Properties has repeatedly communicated with Renovation Roofing and McKay Roofing to have the work done. Ray Mosley of Renovation Roofing said he would send a crew to fix it, but didn't. Then he said the work had been done, but it hadn't, and still hasn't. To this day the same red, in the same places is still showing through---plus more. Both companies have had a year to resolve this, and instead they have only offered ambiguous, untrue and empty words. read more

Unbelievably unprofessional. At no point in the discussions we had with this company did we ask for only half of our roof to be redone, and throughout the process it was incredibly difficult to get them to communicate about anything. Work started while we were out of town because we couldn't even get a start date, then when we returned and found only half the roof had been done, we were told "sorry, read the fine print." This company shouldn't be allowed to operate, and we will be doing whatever we can to make sure that is the case in the future. Please, please, please, do not trust this company, and under no circumstances enter into any kind of agreement with them. read more

Renovation Roofing - Half a roof instead of a whole roof. - Roofing Near Me

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This update is to correct a piece of information from my previous review and to provide some additional information that counters what the owner of Renovation Roofing stated in his reply. First my correction. I posted a picture of my roof with a mastic patch that I mistakenly thought R.R installed on my roof (I will delete those pictures). That is not correct, it was on the roof before I purchased it. It was listed on the property inspection report that was dated 3/17/16 and there are photographs of the patch on the roof at that time on the inspection report. My rebuttal to Renovation Roofing. The warranty issued on my roof was dated 3/15/16. This means that when R.R. inspected the roof and issued a warranty the mastic patch was already on the roof, therefore needs to be covered under the warranty that was sold to the previous owner and transferred to me. Renovation Roofing is still responsible for repairs to the roof regardless of the patch or not. They had a chance to decline to issue a warranty and didn't do so. Since my initial review, R.R. has attempted to repair my leak again (5th attempt) but with no success...in fact my roof leaks worse than ever. I now have a new leak that I never had before. They left debris on my property to include nails on my patio. They show up with no notice that they are coming, they climb on the roof without attempting to contact the residents of the house and they leave without giving an update if they are done or if there is still work to do. Today it rained, and today my roof leaked again...5 months after my first report...all of this could have been avoided if they fixed the roof correctly the first time. I will post another update when/if R.R. honors the warranty and finally fixes my roof. read more

This has been the worst experience I've had with contractors. We were provided an initial bid and approved the work. We were told the work would not begin until the week after contracting. We showed up at the property and work had already started. At the end of the work we received an invoice for double the initial bid. I understand things may come up during the project but we, as the owners, were never notified of the additional work/materials needed, nor did we approve the work to continue. Ray could only give me 5 minutes and then his office staff could not get a hold of him for almost a week to return my question of who approved this work. Once an answer was received it was not who approved the work, but by law they had to do it. At invoicing, after given no option for recourse, we sent payment for the amount. The check was made to the company instead of Ray personally. Instead of the accounting department notify us that it was made to the wrong party a bank error, which is what was agreed to, they cleared the check and then sent an additional invoice for more money. I would never engage with this company again. read more

Renovation roofing was highly recommended, and considering we have a leak in our roof, I called. They were extremely pleasant over the phone and even booked us right away. They said someone would be out Saturday from 8-3. You're thinking... that's 7 hours, someone is bound to show up and do their job. But sadly, no. No one showed, no one called. I called them after 3 and asked why no one had come and it appeared they had no recollection of the appointment, because they could not provide a response. I called again during the week, since I still hadn't heard from anyone regarding the matter. They acknowledged that I called and yet, still no response as to what happened. I would STRONGLY encourage this company to practice simple courteous customer service: follow up. There was an obvious miscommunication with YOUR staff. Figure it out and return a phone call. It really is that simple. UPDATE: I just received an estimate in the mail today. Is it customary to provide an estimate when no one has come out to my house? Also, you have the wrong square footage. read more

I just read Mr. Mosley's response to my review from 4/11/2016, and all I can say is this individual is even more unprofessional than I thought - completely misrepresenting absolutely everything and just plain making things up. It's actually pretty humorous to me! I wish, truly, that I could say, "yup - he's right on such-and-such: my bad," but I can't find one thing to give him that credit for. Except, yes, my wall had been hit a number of times previously, but not enough to require serious repair. After Mr. Mosley's truck, or rather the full industrial dumpster it was carrying, hit it - the damage was so significant that even my insurance company required its immediate repair. I'll happily show Mr. Mosley that correspondence, as well as refresh his memory of the correspondence I had with Mr. Mosley himself stating exactly those facts, which he misrepresented here. I had always had some empathy for contractors whose responses to Yelp made it appear that they were dealing with an unnecessarily irate customer (and I still believe there are those out there). However, after reading Mr. Mosley's, I can say unequivocally that there are some contractors who just plain pull things out of the (air). Just one of many untruths: I have done business only one time with him - NEVER contracted him in Jan. 2015 for a repair. (Believe me, I only have to use him once to know how he operates ;-) Perhaps the scariest thing is he potentially believes what he's writing...my goodness. He would be an excellent technical fiction writer, and I recommend he start dabbling in that professionally ;-) As for why this review is coming now: last week, a neighbor wrote of a similar experience with Mr. Mosley on a community social network, and after being encouraged by the neighborhood, we decided that it was important to let consumers know about our experiences so they can make informed decisions. We both discussed contacting not only Yelp, but also Angie's List, BBB, and CSLB. I followed my end of the deal, and I expect that my neighbor will be following shortly. Stay tuned, all =) And sharpen your pencil, Mr. Mosley ;-) read more

Renovation came out and gave us a reasonable bid on our home. They came out and did a clean tear off job. The crew did a really nice job and cleaned up every day The Roof looks great and we would recommend Renovations roofing to our friends and family. They are trustworthy and stand by there work. Thanks Ray read more

I was given Jose's contact after another company was unable to complete the job due to their schedule. José briefly scheduled to see the issue and provided an explanation to what was needed. He provided pictures and explained the process of what needed to be done. He submitted the proposal and to my dismay it was a great price. He sent his guys over a few days later and completed the job. I was very satisfied and highly recommend him. read more

I just got a long overdue roof from Renovation roofing. I was impressed with everyone that works there, from the owner, to the roofers and Elizabeth that works in the office. I got way too many estimates, but theirs was the best bid, & they had the most options. I really like their warranty & feel good about it since they have been in business 20+ years already. I highly recommend them! Thank you, C.Fleming read more

I love this company! They were flexible, worked with my needs and schedule. They did the work they said they were going to do in a timely manner and cleaned up with no trace that they were here. Communication was clear and they didn't gauge me on costs. My roof had been leaking and they not only fixed that leak but even found and repaired another I wasn't aware of. I would highly recommend this company. If only all home repair could be this easy. read more

Start to finish this company did a great job. First off, I asked for an estimate when the house was still in escrow because I wanted a quote to get some credits from the seller. Many other roofing companies charge for an estimate if you are in escrow, but Ray came out that day and gave me some options and a quick turn-around on the quote. Their quote was very competitive and I appreciated Ray's honest assessment of my options and that they were so responsive. Now 8 months later we were ready to add the roof and I had no doubt what company to choose. They even honored the old pricing. Ray was helpful in dropping off color samples and the office was clear about the start date. As for the work, they did a great job and were fairly clean (for construction). They did a quality job and even replaced some damaged facia boards as part of the service. The roof looks great and they have my full recommendation. read more

The best roofing company around. I've been using renovation roofing on my project for several years now and have not found another company that meets their standards. Ray the owner goes the extra mile and personally visits the project. He always does his best to find the least expensive route and has the best prices around. The office staff are always on top of it and Courteous when I call. I'd recommend them to anyone looking for quality work with more than competitive prices. read more

A brief Update to my review. After Renovation Roofing replaced my roof I had several leaks that caused internal water damage and they refused to make needed repairs, denied being at fault, blamed others, etc. And in the process came to my house on one occasion without authorization and would not tell me what they did. They belittled me directly to me, and to other people and lied to me and any other third party I contacted to get resolution. I had it inspected by another roofer and was advised it was installed out of compliance if building code. These are just a few of the examples of how I, as a paying customer, was treated by Renovation Roofing as my review would become way to long. I pursued a Contractors State Licensing Board complaint and won that complaint as it was deemed my roof was not installed to building code. My roof was installed October 2018 by Renovation Roofing and I was awarded in August 2019 and then received the money for reimbursement from Renovation Roofing September 2019 and can finally get my roof replaced correctly. This was a horrible and unnecessary experience. read more

Renovation Roofing - Had to cut holes in ceiling to repair water damage - Roofing Near Me

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My parents just had their roof redone with Renovation Roofing. The roof leaked during the most recent rain, they called Ray several times and he has not returned call yet. I guess the warranty isn't worth a damn then. If this issue gets resolved successfully I will be more than happy to revise this review accordingly. If it doesn't get resolved, they will have no choice but to report this to the BBB and an attorney if necessary. read more

The people that I dealt with..... Ray and Jennifer and this company are the best when it came to reasonable quotes and job done In a timely manner..... We had quotes all over the board and expensive but this company came in substantially lower so much so , we were concerned .....We did our due diligence to make sure they were real..... They ARE real......the work was done as described ...they supplied us pictures before and after....they cleaned up after themselves ....they have insurance and bonded... I highly recommend them.. read more

Renovation Roofing -VERY UNPROFESSIONAL!!! Workers get to the site and they don't have any instructions on what to do. Very hard to get in touch with Ray (HE never returns calls) You call the office and when you do get a hold of someone the woman at the office is soooooo RUDE. We decided to cancel all work before they even started! Because they are very unprofessional. BEWARE!!!!!!!! read more

The team was very professional and did a great job on our patio. Ray had a great idea to work with what we had vs tearing everything down and spending thousands of dollars. We ended up with a new roof and larger patio patio which was just what we were looking for read more

Ray came out and gave an estimate that blew all of our other quotes out of the water. He was super nice and made us feel comfortable that he knew what he was talking about. All the other roofers we had received quotes from told us that they would be replacing all the sheeting. So when Ray did come out and quoted us we asked "will you need to replace all the sheeting" and his response "No" Fast forward to the first day of new roofing: they came out to start work and Ray went back and forth approx. 4 times telling us that we needed to replace ALL the sheeting, and then that we didn't then that we did, then we didnt. Once the roof was completely torn off and it was too late to go back he notified us that there would be an additional $1,900 charge for damaged wood that he "didn't see originally when he came out to quote" (Weird, considering all the other roofers were able to identify that ALL sheeting was going to need to be replaced) SO if you take the original quote we got plus the additional $1,900 that was added on we ended up paying WAY MORE with Renovation roofing than we had been quoted elsewhere. Now I will say that Ray did offer us 12 months to pay off the additional $1,900 that we weren't expecting to pay, which was appreciated, but unfortunately doesn't make the situation any easier to swallow. As for the work that was done: I will say that the roof looks great! Unfortunately the job site (OUR HOME) wasn't left as tidy as we had expected. - We continue to find large nails from the old roofing around the yard and driveway. Not to mention some of the left over lumber that we had to take to the dump on our own. BUYER BEWARE read more

These guys were suppose to start on my parents roof weeks ago and never got started. They kept telling us that we're 3rd in line...2 WEEKS AGO! Very unprofessional! My parents just got the run around for weeks. I had to step in and tell these guys that were not gonna do business with them any longer. No reason to keep a customer waiting. If we're not next or a priority, just be honest and we'll find someone to do the job. Absolutely disappointed! read more

True litmus test with any service provider, is when things go wrong. My Condo complex experienced numerous cancelled appts to begin work on our project. On the second day of work, I came home to find their crew spray painting directly above my truck! They only partially covered my truck. I was alarmed and roofing claimed he knocked on everyone's door. I was away for a run. I announced that I will move it immediately. I was concerned that there may be damage. I returned with my keys and phone to take pictures. Upon my return, the roofer was complaining to another roofer referring to me as some d!ck. He realized that I heard it. He explained that I wasn't meant to hear it. I started to take pictures of him on the ladder with a paint can. He started to get upset that I was documenting everything and started challenge and then started again with his childish insults. He then approach me in a threatening manner. I retreated and got in the car to move. I can see light paint spray on my windshield. Feeling very threatened and upset, I called their office to complain and demand to have them removed. They complied. I was expecting their owner to follow up with me to express an apology and determine if any damage was incurred from their painting. He didnt. I called him. Their owner, Ray Mosley felt this would blow over that is it was "just two hotheads". I assure I did nothing to provoke this. In fact, I backed off to avoid a confrontation. Roy assured me that there was no probable damage to my truck as the paint would have dried completely before it hit my car. Roy settled this call that he can't please everybody. Clean up or lack of it - I've picked up 5 nails in our driveway from the repairs. They have dropped and sprayed wet debris on our neighbors walls. The assured our neighbors that the next rain will come off. They also removed some of our rain gutter system. It was damaged. They left us with partial rain gutter system that is draining in one of the owners yard. They had not bothered to notify HOA management. There crew looks a little rough to me, that I wondered if they did background checks. The owner has no customer service skills and little interest in understanding the customer's point of view. read more

Renovation Roofing started out stellar, the photo's and initial quote was provided quickly and cost competitive. I signed the contract and we were good to go! Then it was a rather non communicative span of time. A big storm was coming so I called to check the progress for my re-roofing, and they came and sealed the roof no charge which was great. (I had a leak) A couple of weeks later they came and started re-roofing. It would have been nice to know they were starting and if I should lock up the dog, but I was happy to have it started. They were great with the clean up, minimal mess and overall I am very pleased with the outcome. (It hasn't rained again yet) I would recommend them for any one in need of a new/replaced roof or repairs. read more

Ray came to provide estimate and job was completed in less time than he quoted and the price agreed upon, no up selling and everything was cleaned up by his very pleasant workers. His office keep me posted on start times consdiering pending rain delays. Ray applied a material that I feel very confident and now I rest when it rains. If I ever need roofing or I can refer some Ray would be the guy and company. read more

Spoke to a representative to setup roof estimate regarding a leak on our roof. They came out in a timely fashion. The quote was fair and we decided to go with them. They said expected wait for the work to be done would be two weeks. However after signing contract on Thursday they arrived on Monday. They were quick efficient only took a few hours. Now we wait for the rain. read more

I have used Renovation Roofing several times. I am a realtor and rely on them to provide a professional opinion and estimate of the roof condition. Ray is quick, professional and guarantees his work. He offers great service at a affordable price. read more

Contrary to what I have read on this site, the office staff were very pleasant and helpful from beginning to end. The job was completed on time, even though I had to postpone once, they fit me right back in before the change of weather. The guys worked in the 3 days of 100 plus heat here in SD. Ray, although quirky, :-), contacted me by text - yes it was 4:30 am, then followed up with phone call to clarify issues. His no-nonsense approach is how I deal too. Photos of my roof were sent with the estimate and after the job was completed. I would recommend this firm to anyone as long as you can deal with the truth and a solid estimate. He also offers discounts for seniors, cash etc. Win Win! read more

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Heard great report about Renovation Roofing (RR) from a neighbor. Got RR's and two other roof repair estimates. One for $18,000! RR estimated $650, provided photos of damaged sections, and was totally professional on site and on phone with office personnel. Job done ahead of estimated wait time. Done in a few hours with crew of 6+ workers. RR provided photos of work in progress and after completion. Final bill actually less than estimated! I'm not related to or personally know anyone at RR, but am totally satisfied with a job well done. This is the best "contracted work" experience I've had in my 34 years of home ownership. read more

As soon as I contacted Ray, he was able to schedule an immediate meeting at the property. He provided some great options and estimates for the flat roof and pitched roof for an old victorian rental property. Scheduling the work was easy and the office kept me updated as there could have been delays due to weather. The workers were great - cleaned up every evening, were very careful with plants and very considerate to my tenants. High quality materials were used and some damaged wood was replaced. The costs were very reasonable and in-line with the estimate. I had 3 quotes from other providers and I selected Renovation Roofing based upon: 1. Quality. 2. Price 3. Professionalism / customer service. I would thoroughly recommend Renovation Roofing. read more

I would give this owner a 5 star.I have known Jose for maybe 7or 8 years. He is helping me with lots of repairs on properties, Jobs done by him are always with quality. He is very honest and experienced. I had very recent possible roof leaking situation, We are almost certain that the leak is from the roof, but after he came in and did through inspection, and told me that the water on the ceiling was caused by excessive use of humidifier with all door and windows closed and showed me evidences at supporting his conclusion. Not only did he save my money spending on extensive roof inspection, but also prevented future damage on the house. what can i said, He is the best... !!! read more

Renovation Roofing did a great job repairing my tile roof. They were very responsive with setting up an appointment for a quote and showed me pictures of the areas on my roof that needed repairs. The price for the repairs was fair and they quickly put me on the schedule. Repairs were completed quickly and efficiently and their staff was very professional. I highly recommend this company for your roofing needs. read more

Quick, responsive and did the work at the quoted price. All staff was friendly and the company was easy to work with.

When Ray first came out to my house I already had a few contractors come out and look at my chimney and roof when I talked to Ray he gave me some good information on what was wrong with my roof listening to him compared to what the other roofing companies told me I decided to go with Ray and his company I was very pleased with their workmanship of his work crew the information they gave me the fact that they took pictures before and after the Job was done I am very pleased with the work and the cleanup and the information he gave me after the job was done I would recommend this company for this kind of work again my chimney is re-stuccoed and looks great and so does my roof and it does not leak read more

Called to get a leak fixed on my roof. They came right out and gave an estimate I thought was very fair. A few days later they sent out a crew to do the job, fixed the leak, cleaned my gutters in no time. I was very pleased with the work done. read more

BEWARE! I am writing this review so others will avoid the horrible experience with Renovation Roofing. If I could give Renovation Roofing NEGATIVE stars I would. I wish I was exaggerating but our experience with them required making a claim with their bond company which we were awarded 100% of our money back after their inspector evaluated the roofing job. It's a long drawn out story so here are the highlights: -R.R. was supposed to do a complete tear off on part of our roof (as stated in the contract) and apply a new roof -Few months later after the first big rain (due to S. Cali's severe drought) we had more leaks than before R.R. did the new roof, 7 leaks to be exact under our new roof. -After multiple roofing companies AND an independent home inspector (that used to be a roofing company) informed us that the roof was not applied correctly we contacted Ray (R.R.'s owner) -Ray denied, denied, denied that they did a poor job and said that the 2 independent inspectors and other roofing companies were wrong. -Stupid as this sounds, we even offered to do the rest of our roof with them (paying them another $12,000) if they would redo the part that they already did at no cost. This was 1 of 3 options we offered as our good faith effort to try to work things out. They did not accept. -Long story short, we made a claim with their bond company. The bond company deemed that R.R. did not complete the job properly and paid us 100% of our money back. Not only was the roofing job done completely inadequately but we were treated with disrespect and Ray showed no remorse or accountability for any of the roofing issues. read more

Renovation roofing was a sub contractor for my solar company I hired. I had three quotes and they seemed reasonable. They started the tear off the roof in November 2015 and it took them two days. They damaged wood and water leaked into my house, they did a horrible job. The company tried to charge me additional money for the roof. I took a bunch of pictures and called the solar company to come and check the job, they agreed with me. Do not get your roof done by renovation roofing you will regret it. You could do a better job doing it yourself. Renovation roofing also canceled my warranty on my roof. The solar company parted ways with renovation roofing also. read more

I got some roof work done with this company, and experienced extremely poor communication between the owner and his workers. The workers were unaware of what the owner and I agreed on being completed, and it took me communicating with everyone several times before it gone done the right way (I hope...I requested the workers show me pictures of the completed work; however, they never did). I must note however that the workers were very polite and got the work done in a timely manner. read more

There was one storm one week after the entire community was said to be inspected and repaired. After a month of requesting confirmation of repairs, the leak was finally said to be fixed and was said to be inspected inside and out. We received no report of the interior and the condition. We had to send another vendor out who reported the leak was not from the roof it was a downstairs ceiling that had water stains from a bathroom leak. In addition, another repair that was made after the initial inspection and repairs to whole community once again leaked and caused damage to the interior of the unit. It took over a week to get a response from anyone at Renovation. The Owner Ray never returned a call. It rained again, still no response. Causing a 3rd dry out and thousands of dollars of damage to the interior. After continued lack of response the association had no other recourse but to call another vendor, as the poor homeowner had open walls and active leaks with water pouring in at each rain fall. When the other roofing company came out they stated that no repairs would fix the problem it needed to be re-roofed. A knowledgeable company should have advised the association either upon initial inspection or follow up repair. Neither of which was done. If the roofs were in such bad condition this should have been reported to the Management company immediately instead of providing a low cost bid that wasn't sufficient for the repairs needed. Due to this companies neglect and lack of response and falsifying reports of action that was said to be taken. The association's Board decided to remove them from the property as the vendor of choice for roofing. And after this initial review there has been five or more additional roof leaks reported. This company made no attempt to rectify or respond at all to any issues. No matter how many times we called and called and called to request a response and action to be taken. There is no way that allowing an active leak to damage a homeowners property with absolutely no response when you are servicing the community through contract is legal or appropriate or even ethical for a licensed, insured contractor to conduct business. I have never had to even write a review or had to make a report to a license board on any company as long as I have been in this industry. And any Homeowner contacting requesting you come out is because you performed services directly for their sky light that are still warranted. read more

Very responsive to email (a rarity for contractors)! Guys came out in the rain to repair the roof. They were professional and courteous. I would use them again! read more

I work with Renovation roofing on a B2B basis. Great clients, respectful, easy to reach, detail oriented. I can speak of their professionalism and it is excellent! read more

Avoid Renovation Roofing. They employ thieves. While working on the roof of our house, one of Ray's thieves broke into our house and stole my wife's iPad and cable. Of course, they all denied it after I confronted them when we discovered thed theft. We called the police and filed a report against Renovation Roofing and its thieves. We were going to file a small claims lawsuit against Ray and his thieves, but on returning home one afternoon, we found the iPad near the front door with a note that "somebody" found it. However, the cable to the iPad was still missing. I called Ray to see if he would pay for a new one. He agreed to do so, but then never responded again to my calls. Avoid Ray, Renovation Roofing, and his thieves. Stick with a reliable, conscientious roofer, who has some integrity. read more

We are very pleased with Ray, the foreman and installers. We got clear work estimates and they always answered questions promptly. The job was done to our expectations and they are a professional team. Thank you for the great roof experience. Sincerely, Richard read more