We recently had three projects completed by Renovate Your Home (RYH) and have just contracted for the next one. We had a bathroom floor taken up and reinstalled with repairs to the subfloor and an access door put into a wall for shutoff valves, repair and repaint the walls as well (we'd had our shower redone). We had water damage in our kitchen and dining room remedied. We thought they would have to take out the upper cabinets in the kitchen but it turned out not to be necessary. They replaced the drywall in portions of our kitchen and dining room ceilings and painted the walls and ceiling. The third work order involved reinstalling some fake shutters on the front of the house and reattach a downspout that had come loose from the screws. They worked with us for the scope of work and costs. They were flexible and fair as to change orders that added as well as reduced our costs. They were upfront about materials and used materials we already had on hand to help us reduce our cost. I didn't feel like they were trying separate us from as much of our $$ as possible. If I thought a cost was high, we did discuss it until I was comfortable enough with the cost.
The owner, Marty, came by to check out the three jobs. He wasn't afraid to say that something was or wasn't up to quality standard. Gave me a lot of comfort. Sean was the person who did the estimate and Jake was the person that managed ours and other jobs. I could communicate with Sean or Jake via text message which was very helpful for me. They were usually prompt to respond (though I didn't always expect it). Given my warning that a family member had lung problems, they were careful to put plastic across doorways in order to keep the dust from migrating outside the room to a minimum. We have cats and dogs in the house. They respected our request to not let the cats out and no one was afraid of and/or allergic to our animals or asked to have our dogs locked up.
The quality of work was great, especially our bathroom floor taking up and re-installing of the porcelain tiles in the master bath (with a small area of the subfloor that needed repair). That said when we found a couple of issues in the kitchen ceiling, they came back quickly and had it taken care of without issue. I was able to ask (a LOT) of questions and get realistic expectations from them. We experienced a house fire in later 2007 and the work on the house by another company took six months, way too long, and there were several quality issues they did not adequately address. I am grateful that company is no longer in business. However, that made me (at least) a little harder to deal with as I wasn't afraid to question things and ask the "why" and "how" questions. They were considerate and understanding and answered my questions.
The ONLY thing that someone might not do well with is that RYH, like many businesses, has a staff shortage and use contractors for some of the work. What did that mean? Well, home owners need to be flexible on the progress of the projects. It was not excessive enough for me to reduce the rating. For someone who is NOT as flexible as we were able to be, I would expect that RYH would respect that and stick closer to their stated schedule or adjust their projections accordingly.. For us, we both work at home, so flexibility wasn't an issue.
Even so, I would reach out to RYH without question, and, in fact, plan to use them for several projects planned out that need to be done. read more