I had a very positive experience with Reno Auto Exchange.
I went there looking for a specific vehicle they had in stock. From the beginning, the staff was welcoming, polite, and easy to work with.
During the process, I noticed a few issues with the car, including concerns with the front brakes. When we discussed the price, they explained that they generally do not negotiate much on price, but they offered to install brand-new tires and have their mechanic inspect the brakes. They told me that if the brakes needed repair, they would take care of it.
I returned a few days later to have the new tires installed and the brakes evaluated. New, good-quality tires were installed, and after their mechanic inspected the brakes, they determined that the front rotors and pads needed to be replaced. That matched my own assessment, and they took care of the repair.
Overall, this was a very pleasant and professional buying experience. Promises were made, and promises were kept. I was treated courteously throughout the entire process, and I would absolutely feel comfortable recommending Reno Auto Exchange to my family or friends. read more