Installers were awesome. It went great and when they left you couldn't even tell they were here except for the new windows. They explained every detail about how they operate, how to clean etc. Was very happy with the installation. Looks perfect. read more

Went to their dinner seminar and they were extremely pushy trying to to get people to sign up before seeing their presentation. Very Pushy people. Caught them in several lies on their presentation. read more

Had a glass patio door installation scheduled for today and tomorrow. Made sure to rearrange work schedule to be present and board pets to facilitate the install. No one showed at the appointed time so I reached back out to the scheduler asking if they were running late. Was told the install was rescheduled to a date that I would be out of town. I should have just used the local glass company instead of the nationwide company--paid more and received poor customer service. Just a " not sure what happened" text. Beware. read more

I replaced some windows in our new (!) home and chose Renewal by Andersen. There was a flyer put on our door and I called the number for an appointment. The sales rep, Jake, appeared right on time on the agreed upon date. He was friendly and knowledgeable. He sold me on the windows, which came in my higher than the estimate I received from Home Depot. Let me state upfront that Andersen windows are expensive. Very expensive. But they sell quality windows and quality install, so I went with them. I believe in the product, so we'll see if I was right or not. Time will tell. The measurement guy showed up on time on the agreed upon day. The installers showed up on time on the agreed upon day. The installers did a good job and replaced 5 windows in about 2 hours. The windows look great and just glide open and close. There was a slight mishap and a wall was damaged, but I received a call from customer service within 48 hours for a repair guy to fix it. He showed up on time and the agreed upon day. He did a wonderful job and you can't even tell where the accident happened. Overall, I have had a great experience. So much so that I ordered round two, another 5 windows. I would just say that it is a shame that builders use such cheap windows during new construction. If they put in Andersen to begin with I would not have to incur the extra expense. read more

So we loved our rep at first! We even talked about church and BBQing together and everything. He was doing a great job! So we decided to move forward. They were great about getting us scheduled and keeping contact with us leading up to the installation. It was pretty expensive, but with the promise of all the bells and whistles and a great relationship with RBA, we figured it was worth it. Well we have barn doors covering our sliding glass door, so they had to take those off before installing the new one. When they were done, they accidentally took the metal things attached to our floor that held the barn doors up. After trying and trying and TRYING to get ahold of the crew and my rep and all the people they pawned me off to, I kept getting blown off. We couldn't hang the barn doors back up without those 2 little parts. The only way to fix it was to buy a whole new hardware set (costing over $100) because that one part wasn't sold separately - and we looked EVERYWHERE. Thankfully I explained the situation to the company we got the barn doors from and asked if we could just purchase that part from them... Unfortunately we couldn't, so they sent us an ENTIRE brand new hardware set for FREE. So basically once RBA got our money, all we heard was crickets. It was only when I expressed my sheer disappointment that I got a real response from our rep, and he had an attitude about it like *I* was being hasty (I assure you I was not). If it wasn't for that other company, we STILL wouldn't have our barn doors up (and it's been almost a year). This door cost more than the fully-loaded 2018 Ford Edge Titanium I just bought (in impeccable condition). It's sad that the barn door company I spent less than $1,500 with fixed my issue with zero hesitation and extreme promptness than a company I spent more than my car with. 0/10 would not recommend. read more

The salesman told me that if I could make a choice today he could save me $3000 and the total would only be $24000.00. I hate being pushed to make an immediate decision. It just seems sleazy. The next day I had Marvin replacement windows come out for a bid... a higher quality window and it was only HALF the price of the Andersen windows. IT MADE ME WONDER IF I WAS BEING TARGETED BY THE SALESMAN AS AN OLDER WOMAN WITH A HUSBAND WITH ALZHEIMER'S, NO MATTER... that was one hook, I didn't bite! read more

Phoned about a new storm door for my home, since they advertise that they will come out for "Just one window". Was informed that only deal on Storm doors would need a brand new entrance door. I only wanted a Storm door of good quality, but was denied because I wasn't willing to pay for an entrance door that I didn't need. Poor service/information read more

Definitely do not use this company. They have canceled or rescheduled on me three times. They are very unprofessional.

BEWARE ..... They came out and made me sit through an hour and a half of sales presentation, then quoted me for just 4 regular sized windows (are you ready?) $20,000. Yeah, really .... $5,000 per window. Their business model seems to be " Soak the suckers for as much as you can". A 400% profit margin seems to be their target. read more

Formal Consumer Complaint: Renewal by Andersen - Elderly Homeowner Exploitation My elderly parents recently used Renewal by Andersen for window and door replacement at their single-family home while I was out of town. Unfortunately, their experience mirrors many of the complaints I've since read about this company. The sales team used high-pressure tactics on my parents -- both seniors living on a fixed income -- convincing them to sign a contract totaling $50,000 for only 11 windows and two front doors. That price is outrageous and far beyond reasonable market rates. The company appeared to take advantage of their age and lack of technical knowledge. My parents also paid cash so that they could get the discount which was a marketing ploy. During installation, the crew consisted entirely of non-English-speaking workers, with an on-site supervisor or representative who could clearly communicate with the homeowners or explain the process but did not do so thoroughly. Several windows were installed over visibly damaged and leaking window sills without addressing the need to repair the underlying issues first. Now, barely a week after installation, the plaster and molding are cracking, peeling, and showing clear signs of water intrusion. This is unacceptable workmanship and a potential case of elder consumer exploitation. My family will be reporting this matter. Companies should not be allowed to target or pressure vulnerable older adults into overpriced, substandard contracts -- particularly for critical home repairs. I urge others to proceed with extreme caution before hiring. read more

We had all the windows in our house replaced and the installation and removal and clean up went great. The widows keep the house cooler in the summer and much warmer in the winter than the windows that were install when house was built. The new Anderson windows looked better and opened with ease. Some of the old windows were hard to open and some took two hand to try to slide then open. Anderson came back after a delivery crew had damaged my back sliding door and replaced the entire sliding door and frame and it worked like new. I cannot say enough about the service and materials in the Renew by Anderson produces. read more

No one should hire Renewal by Anderson. Their advertisements are false, deceptive and misleading. I order 2 doors from RBA. The salesman took measurements and then another resp came out to measure. One of the doors they delivered was too small for the rough opening and they used about 3 inches of wood to make it fit. The installer said they would follow up to reinstall the proper size door. They did not. I sent several emails that went unanswered. I will file a complaint with the Attorney General's Office, the BBB, and notify other consumers of this company's deceptive business practices. read more

Just a note about customer service. I called to find out about an odd-shaped door, and they could not help me because they only do replacements of the whole door system which is fine. I however asked if they possibly could direct me to someplace that might be able to help with my specific project and I hit a stone wall. Could not tell me about anything other than Anderson although I have to think that they know all kinds of things about their industry, just refused to share. Never using Anderson because who wants to deal with jerks!!! May not be the rep because the call is recorded but the company has got some serious issues if they can't help to point someone in the right direction when they cannot help you! read more

We had french doors that opened to our carport that nobody wanted to replace because it wasn't a standard size. We finally tried Renewal by Andersen. Granted they were pricey, but that door is a marvel! After the sketchy door I had there this door is a dream, it has heavy glass and locks tight. I feel safe and secure. Highly recommend the doors. They measured and remeasured and when I felt it wasn't right they would return until it was, that was major service, I appreciated that, we got what we paid for! read more

Had a problem with initial appointment with installer ( no show) complained to management new installer brought in following week( Blake) and issue resolved read more

I'd give less if I could. My wife tried to get a quote but the misogynistic sales reps at the TX state fair said they wanted to talk to a "decision maker" over and over, as if a woman can't make decisions. After she gave them HER number, they proceeded to contact me several times but would not tell me how they got my number. Misogynistic and breaching privacy? Go somewhere else. Don't give these creeps the time of day. read more

I wasn't going to take the time to leave a review until Renewal by Andersen returned to my house over a year later, after I chose a different company that already replaced my windows, and left a flyer in my mailbox stating that my (brand new) windows are an "outdated style" and "not energy efficient". Regarding quality of my windows, their helpful flyer had a "frowny face". The interesting thing is this flyer was mailed to my house and looks like the "inspection" results handwriting was pre-printed on the form as if everyone probably gets the same analysis and cute little frowny face. I doubt anyone was even at my house to inspect my windows. Ok, Renewal by Andersen here we go: 1) if you want to talk about an "outdated style" let's talk about your "one size fits all" frames that are VERY wide and tacky looking. On smaller windows you end up with more frame than window. And you KNOW that customers won't like that because you make them acknowledge in your contract that they are aware that the frames are wider than normal--something that really means nothing until you actually see them in person and it's too late. I'll take my "outdated style" that offered various frame widths based on the size of window being replaced over your ugly looking bulky frames that cover up much of the surface area of the glass. But thanks for your "expert opinion". 2) the "outdated" windows that I had put in instead of your bulky, overpriced ones are Energy Star rated and since I've already had a full season to compare, I can see with verifiable lower utility usage that they are indeed energy efficient. The fact someone in your company decided to tell me mine are not tells me your people know nothing about windows. Now regarding the process that I went thru with Renewal by Andersen. Your commercial that claims a no pressure sales process is also fake news. The estimate starts with an outrageously high amount that miraculously gets lower for a variety of "todays specials" leaving the new amount being... ridiculously high. Then your salesman gives an additional discount "if you sign tonight". To me... that's high pressure, not sure what you'd call that. Then when one makes it clear that they are only signing to not lose the extra discount knowing there's a high chance they'll be canceling in three days, "can't you just honor the discount for a few days so we don't have to go thru the hassle?" the answer is "no". More high pressure I assume because you know a certain percentage will not want to go thru the trouble of canceling? Then when one does cancel, not only because the sales guy was apparently too busy with family matters to provide an itemized breakdown as requested, the otherwise nice sales guy that I was completely civil and respectful to even as he told me about his life struggles, replies that "Renewal by Andersen's high end windows target a particular class of customer and they're not for everyone" and ends the email with a snarky "Stay warm!". Note to him: it wasn't an issue about me not being able to afford R by A, it was that neither he nor the company successfully showed the value. Is the class of customer he's referring to those who take zero time to investigate options and just go with the first company they call? Then he's right, that ain't me! Then after cancellation, after I was earlier assured that my "sign that night" offer was the best possible price, I get a phone call asking me if they can send out an engineer because "many times they can do a more detailed analysis and find other ways to save money". Seriously?!? It was also curious that you claimed many of my "stool / apron" or windowsills needed to be replaced (additional charge) and that my shutter frames I had on every one of my nearly 30 windows would have had to have been completely removed by someone else other than you (that I had to arrange) before you would install my windows. Not an easy or cheap feat not to mention my initial professional installers took a long time to get them perfectly installed / level. Come to find out, the company that replaced my windows did not need any of the shutters to be removed. And zero of the sills needed replacement as none had any damage. Had I gone with you and foolishly hired and paid someone extra to unnecessarily remove (and replace) my shutters can you imagine how awkward it would have been trying to live in a house for days if not weeks with nothing covering the windows????? You also informed me that you do nothing with alarm systems and that I would have had to schedule my alarm company to come out and reinstall the sensors--the company I used did all of that, too, without me having to schedule yet another thing around a window replacement. The attached flyer, totally insulting my intelligence, is what prompted me to finally write this one star review that you deserved over a year ago. read more

Renewal by Andersen - Insulting, disrespectful flyer sent to me via USPS. - Windows Installation Near Me - Carrollton, Texas

BEWARE! This company will RIP YOU OFF! The windows are mediocre quality and the prices are literally about 4 times what a new window would cost. They quoted me a price of over $10,000 for one bedroom window!!!!!!! Really????? Go with Pella, Marvin or new Andersen. You will get much better quality for about 20% of the cost. This is a HIGH PRESSURE SALES company with unscrupulous tactics. RUN THE OTHER WAY!!!! read more

Our recent installation of 23 windows is now completed. We couldn't be more thrilled at the results. The installation took 2.5 days to complete. The crew of 8, which are lead by Shawn, were amazing! We've never seen a more impressive performance for the completion of a project than this crew. The organization, each person knowing their job, uniformity abounded as they progressed. The details, the cleanliness and the personal caring attitude from each person was outstanding. They went above and beyond with this project. It seemed as if they were working on their own homes. Can't ask for more than that! We will be buying again and have already recommended them to others ; and will continue to do so. To see the product, the quality and beauty they brought to our home; check out the before and after photos. read more

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They made my custom door an inch short and when I refused the door, they don't want to refund my money. Ghosted. Beware.

102k for 9 windows a patio sliding door and a reg door?!? Out of your mind! Might as well rebuild the house. Definitely don't recommend this price gouging company. Every other company has quoted far less. Do your research first and get multiple quotes! I did and saved tens of thousands, spread the word! read more

I called this company to get a quote to replace 22 windows . I forgot the name of the gentleman I spoke to, but he asked me to get measurements and pictures of all of my windows and he would give me a quote over the phone as I was too far away for them to come to the house for just that. I spent a half an hour getting all the measurements and pictures of all my windows, and never heard back from him. read more

We made two separate appointments and the person did not show up for either appointment. After the first missed appointment, we rescheduled when I called to find out why the first person never showed up. When the date for the second appointment arrived, I called to find out why the person never showed. I was transferred to three different people and was told, I was scheduled but I was not scheduled. I asked what that meant and she said the person that rescheduled the appointment never wrote the appointment down. I am curious. How did they know that I was scheduled for today but the person forgot to write it down? If the person forgot to write it down then I should not show as being scheduled. Correct? TERRIBLE CUSTOMER SERVICE!!!!!! Rearranged my plans for people that do not show up for appointments. Do NOT believe the SALESMAN on FOX News and his claims about their greatness with customer service. read more

I scheduled a month out, got an insane amount a follow up calls , at least seven, leading up to the week of the appointment, mind you with a newborn at home that seemed a bit excessive to have to reply to all of those to confirm 1 appointment. Then the day of the appointment no one showed up and no one called. I called to check if someone was on the way and was told that they had a scheduling glitch and couldn't come at the schedule time but could send someone later that evening. Seriously called her 5 million times to confirm an appointment and never once mentioned that they needed to reschedule then?! Terrible indicator of what service would actually be like and a total waste of time. read more

The windows leaked during the first rainstorm after installation and the company denied they were at fault and said the guarantee did not cover leaks- it was a substantial leak- lots of water- eventually they sent someone who caulked the windows- but we have no confidence in this company- I would never deal with Andersen again- horrible response. Completely unprofessional. I asked for someone in a responsible position to call, but nothing- they just don't care. Not good value in any sense we feel ripped off Wish I could give 0 stars Done read more

We worked with Todd, and he was great from beginning to end. We replaced all of our windows and can already feel the difference. If windows are important to you, then spend the money on a good product. Look for reviews from actual customers. Our install crew Allen, Brad, and Rob were great. read more

Spam Caller and Solicitors is all they are. The windows are extremely overpriced and almost everyone I have talked to with them is not pleased. False promises is all they provide. read more

we had an overall excellent experience with renewal by Andersen on Long Island, New York. Our sales person was knowledgeable, the technician who came out to measure. The windows was accurate and set expectations clearly and the best of all the team who came out to the install the windows, " Team Dreamers" were excellent. They were on time, they were extremely neat and respectful to our home. They work quickly and efficiently, and they were delightful team of artisans. We had an excellent experience from start to finish and have more windows to do! I highly recommend renewal by Andersen. The process was flawless. read more

If they do business the way they do advertising I am good without having them work for me. I have never asked for a quote. They need to get their marketing straight. This is terrible. read more

Renewal by Andersen - Windows Installation Near Me - Carrollton, Texas

Tamir Nisimi is the senior representative that was sent to fix the 100 minute appointment that I had the previous Tuesday In short, they breached their contract and broke my bedroom window I am trying to get resolution read more

We had a salesperson come out to quote us on 5 new windows. Gave a huge, hour long speech about how great their windows are and why their price point makes it worth it. I'm sure their windows are great, but take a look around the house you're in before you quote someone $30k for new windows. I can assure you, my wife and I have a nice home, but you can tell from the inside that we're not swimming in cash and can in no way justify that price for 5 new windows. We've had quotes from other local DFW companies for literally a fifth of that price for all the windows. Also the high pressure sales pitch didn't help either. read more

Horrendous customer service. They install huge windows for us perfectly then their painters came in and instead of staining the doors they painted the 30K+ doors/windows. Anderson will close ranks and blame you the customer. They had the balls to tells managers we let the painters in and just left. No sir. During a pandemic we all are working from home and asked the painters if they had questions and both said "no". However they tell everyone else we left them and didn't have guidance so they ruin everything instead? Makes no sense. They did a reorder that took 15 weeks (11 weeks longer on a rush). Stay away from Anderson in Carrollton. Save your money and keep the broken beat up Windows you have.... they'll be better than what Anderson gives you and again service is beyond horrible! It's May 14th and we've are still dealing with Anderson since October- so if you want to be like us call Anderson in Carrollton and maybe you'll be luck to get the same sales staff we had and management staff too! read more

We met with Brian Reeve about installation of new windows in our home, he said as very Knowledgeable and pointed out things in our windows to confirm what we thought when we called, we felt so comfortable with him taking the time to explain about the company it help us to make the decision to use Renewal by Anderson to replace our windows, we called him about one window and we ended up signing the agreement for six replacement Thank you Brian read more

I for one am super happy with our windows! of course long term will really tell the tale but they are amazing beautiful windows! From our salesman Todd to our installer Don we are very pleased and happy! I realize the installers are sub contractors but we got lucky and got a great one! He was very professional and took great care of our property! Thank you! read more

Renewal by Andersen - Dining room window is so much better than our ancient drafty one! - Windows Installation Near Me - Carrollton, Texas

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We live in Benbrook and had 13 windows replaced by Renewal by Andersen. Blake Cummings and his crew did a wonderful job. They were so patient with all of our questions. The efficiency of their installation was outstanding. They cleaned up after themselves, which put my housekeeping to shame. I have included photos of just a few of the windows they put in. read more

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Renewal By Anderson was out this morning to replace some damaged pieces. I had the privilege of having Ruben's crew today. They were knowledgeable, friendly and took care of the problems right away. A big thank you to Ruben and his crew read more

we actually love the product but the process and lies were really bad? we did 2 phases. first round 3 installers...did great installing but didn't cover anything. dust everywhere. we were told by Renewal that was wrong and would speak to them for future . 2nd phase 1 installer for remaining 5 windows...this young man was only a subcontractor for them. our first group was probaby sub too. I guess all that sales talk about "we have best guys, been doing it for years, they super picky and will remove and put back blinds". Total BS. phase 2 took 12 hours and still not complete and the caulking was bad. be careful before signing on the dotted line for thousands. we would never recommend Renewal by Anderson. read more

Renewal by Andersen - poor caulking - Windows Installation Near Me - Carrollton, Texas

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Tried to set up a consultation with them for a new door. They refused to do a consultation with me unless my husband could join, as if I'm not capable of making decisions on my own. Then, after inquiring with them but ultimately not scheduling a consultation, they proceeded to call me 4 times a day every single day. After blocking their number, they proceeded to call from another number. I'm writing this review after answering the phone at 9 PM on a Tuesday night, thinking someone I know is having some type of emergency, only to be greeted on the line by a Renewal by Anderson representative. Absolutely, horribly unprofessional. If I could give them 0 stars I would. read more

Trying to get my last 2 windows from renewal by anderson. It's been a nighmare..about a year since we signed our contract and we are still waiting for 2 windows. 4 attempts with last one a no show...terrible response and horrible customer service. I have contacted corporate 4 times and still waiting. Not sure how they stay in business. We had over 40 Anderson windows in minnesota in our home in stillwater. Since we moved to florida..I thought lets do Anderson. Nothing but a nightmare...hard to recommend a company that can't get the last 2 windows correct!​ read more

Our experience has been great! Yes they cost more than others but well worth it. Pete was our sales person and has been there throughout the process. He was upfront and honest about everything. Even after the windows were installed he has been there. I noticed a few minor things that needed to be touched up and have called Pete a few times and he has taken care of my needs. He is awesome and would recommend him to assist you in your needs read more