We bought our fixer-upper home a couple of years ago, and as with any new home, it came with a long…read morelist of projects. We initially planned to hold off on installing a PV system until after replacing our roof because we weren't sure how sturdy our ceramic tiles were. In the meantime, I reached out to Sid and shared my goals and concerns. He and his team did a fantastic job designing a plan tailored to our needs. In all honesty, with a little gentle encouragement from them, this system turned out to be the best investment we've made--especially with all the storms and power outages we've experienced in Hawaii Kai. From the installers to the admin team, everyone at PV Tech has been fantastic and easy to work with. We are so happy with our system and the incredible support we've received!

The PV Tech sales/contact person provided a clear quote and timeline for the Tesla Powerwall solar…read morebattery installation, as well as appropriate follow-up during project. The quote also included all the required documentation and permits required by HECO and other agencies. Electricians Justin and Shawn were thorough, efficient and neat. The area the battery and accompanying hardware were to be placed was discussed beforehand along with other options. Justin and Shawn deserve the highest praise for their technical knowledge and installation expertise. Justin also helped setup the Tesla App on the day the project was completed. The system and App are working fine. I highly recommend PV Tech.

A Great Job by a Remarkable Team…read more Independent Energy Hawaii did a great job for us. This is a remarkable team of people who clearly know what they are doing and take pride in getting the job done right. What impressed me most was not only their technical knowledge, but their willingness to take the time to help us understand our system and how everything works together. We already had an existing NEMA backup system, and they worked to tie it into the new system so that it will continue to serve us when the grid goes down--which unfortunately happens fairly often in our area. The entire crew worked hard, paid attention to the details, and made sure things were done properly. Just as important, they were responsive when I had questions and helped me understand what I have and how to use it. My wife and I truly appreciate the effort they put into our home. It is reassuring to know that when the power goes out, we have a system that was installed by people who knew what they were doing and cared about doing it right. Mahalo to the entire Independent Energy Hawaii team. We greatly appreciate everything you did for us. ---James L.

From the initial appointment to the final installation everything went very smooth & professional…read more Installers did a great job and got it done in one day. Aurite!

Was having problem w/ our solar water heating - was not heating despite lots of sunny weather:…read moresystem was installed by Haleakala Solar which is only outer island now: they ref me to Hi Power Solar. Person there directed me how to fix the problem - phoning me the directions: I was able to find someone who could unscrew the back control area to flip the switch and get the system on again: this off site direction saved me lots of money !

Very disappointed with this company. Poor communication. Unfortunately, my solar is not working…read more It was installed by them 6 years ago. Was told they could fixed it. Given options how to fix it but given run around in regards the quote. No direct answer if they can help or not. Feels you have to begged ...

Spoke with Chaleigh Reed regarding micro-inverter warranty…read more When Solar Help Hawaii replaced micro inverters in 2016 and apparently inputted the wrong address. ( two houses on one lot ) ( 440-442 ) Therefore Enphase would not honor the warranty. They said the micro-inverters had been moved ! Ms. Reed was extremely rude and unprofessional. Rather than trying to help, she ( relied ) on the fact that the same DBA was dissolved in 2017 following the death of her brother. Poor customer service................. Would not suggest using this company

The person that answered the phone suggested simple maintenance thing (2 minute) to do that might…read morefix the issue. And it worked.

I'm very satisfied with the whole process ,from the initial meeting with Julian, their sales rep,…read morethrough the necessary prep work, the installation and end results. After researching various solar companies I reached out to Julian as I've worked with him before and trust him. The employees were courteous and efficient throughout the installation. I would recommend this company should you need solar power for your home.

Update: Confirmed; they no longer support the products they sold just 5 years ago. Not a warranty…read morework issue--they lost their certification to do the work, or let it lapse. Junk product from a junk company. Original: SolarTech Hawaii does not support the equipment they install. Do not recommend; as other reviews have mentioned the poor support after sale is unacceptable.

From start to finish the service was professional and timely. The installers were courteous and…read morehard working. Dan in sales was always quick to address all questions and provide documentation needed to claim the tax credits. Site inspectors were also diligent and courteous while doing their work. I highly recommend this company. There is a big difference between them and other solar companies I have worked with.

My experience with Island Pacific Energy has been exceptional and they deserve 5 out of 5 stars for…read moretheir ability to communicate well, provide a quality Tesla battery product and installation, and consistently keep me informed of the multiple steps and actions that were part of this install. Rory has been a solid salesperson looking out for us and making sure we were on schedule. Their office always called to confirm install dates, changes and also double checked via email. Finally, Jordan Bush as the crew chief was very good in doing the initial inspection and letting me know the next steps that would be involved. Their crew was prompt and let me know when they would be at our home to start. Always good to have confidence in the company for such a big investment. Jordan did the final hookup and left us with a great feeling we had installed something valuable. I recommend Island Pacific Energy to all who are looking for a solid local company that stands apart from the others that don't return calls, don't communicate well, don't follow up and make promises that aren't fulfilled.

They are very responsive and communicated with us through the troubleshooting process unlike the…read moreprevious company we had worked with. Wish I had switched sooner. It would've taken months off my electric bill!

I had been bouncing back and forth between electricians and certified solar installers trying to…read moretroubleshoot an electrical problem at my home. Finally found Inspired Energy Solutions with the knowledge on staff to help solve my electrical problem--electricians, certified installers, and a physics grad under one roof. They communicate well among each other and with me. They work quickly and are focused at getting the job done well. Special thanks to Micah & Freeman for troubleshooting and installing a second grounding rod at my home, which corrected a load imbalance. Now we're tackling the PV system. It's great they have a full view of what's going on.

During the passing of Hurricane/TS Lala we lost commercial power for 44 hours. Found out my PV…read moresystem wasn't charging even though there was solar. I texted AEI's lead electrician, he was able to help me troubleshoot my system. Turns out I need to flip the "monitor" breaker off for 2 minutes that's located in Tesla Gateway. Waited about 5 minutes, then saw on the app my PV was charging the battery. I wish there was a better means of communication with AEI. Maybe use of an online ticketing system. Just a thought, maybe share a guide for customers on what to do during events or emergencies.

I rarely leave reviews like this, but after nearly three months of trying to get my solar system…read morerepaired, I am beyond frustrated. Alternate Energy installed our 36-panel system about 12-13 years ago. For years, we were happy with it. Our electric bills were incredibly low--even occasionally around $17 despite running A/C constantly. When we've needed help in the past, Alternate Energy wasn't always quick to respond, but they ultimately got the job done. Unfortunately, our recent experience has been completely different. I noticed our electric bills climbing and eventually checked the solar app and realized something was wrong with our system. Our electric bill in April was $321.33. By May it had increased to $458.66. June 3: An Alternate Energy technician came out and diagnosed a bad inverter. We were quoted $500 for the first hour of labor and $300 for each additional hour. The inverter itself was covered by the manufacturer, but we were responsible for labor. June 30: The technician returned and installed the replacement inverter. Great--or so I thought. I checked the app afterward and the panels still weren't showing that they were working correctly. I called and was told to give the system a few days to reset and call back if the problem continued. It continued. After more calls and difficulty connecting with Shyla, the person handling our service, I was told the technician needed to come back, get on the roof, and diagnose what was wrong with the panels. The next available appointment was July 30. The technician arrived. I expected him to inspect the panels on the roof. About two hours later, I realized I hadn't heard anyone on the roof, went outside, and discovered the technician and truck were already gone. No one had knocked on the door or explained what had been done. When I eventually spoke with Shyla, I was told he had worked on the inverter.The brand-new inverter that had just been replaced a month earlier.At this point I was completely confused, so I asked for something very reasonable: please email me a recap of the work performed so far, what has been found, and where we stand. Shyla agreed she would send it. I still haven't received it. I was then told the technician would need to be scheduled AGAIN after Shyla spoke with the solar panel company. Since then, I've made multiple calls and left multiple messages for Shyla trying to find out what is happening and what the plan is. Today, August 28, I called again. I was told Shyla was at lunch, and the person I spoke with assured me she would have Shyla call me back. I explained how frustrated I was and how long this had been going on. By 3:20, I still hadn't heard anything, so I called again. This time I was told Shyla was on another call and I could leave another message. I asked to speak to a manager and was told Shyla is the manager. I asked for her manager and was offered the opportunity to leave yet another message for someone else. No one called me back by the end of the business day. And while all of this has been happening, here are our actual electric bills: April: $321.33 May: $458.66 June: $615.96 July: $947.98 August: $877.61 That's $3,221.54 in electric bills in five months. I understand that equipment fails. I understand that a 12-13-year-old solar system may need repairs. I understand that parts have to be ordered and technicians have busy schedules. What I don't understand is why, after starting this process on June 3 and having Alternate Energy technicians at our home THREE times, I still don't have a clear explanation of what is wrong with our system, what needs to be done to fix it, when it will be fixed, or even the written recap of the work I've already requested. We've been Alternate Energy customers for more than a decade. I shouldn't have to repeatedly chase down a company we trusted with a major investment just to find out what is happening with our repair. I'm sure Alternate Energy is very responsive when someone is interested in purchasing a new solar system. I wish their service after the sale made an existing customer feel equally important. At this point, I don't need another apology or another promise that someone will call me back. I need someone with the authority to take ownership of this situation, explain exactly what has happened so far, and give me an actual plan to get our system working again.

As we near the end of our install/upgrade, I felt compelled to reach out and sincerely thank the…read moreentire team for the exceptional work completed at my business. There were many aspects of the project--and, in particular, several individuals--that truly stood out to me. I wanted to take a moment to formally recognize their contributions and let you know how much we appreciate the professionalism, dedication, and pride they brought to the project. Merv has been nothing short of exceptional to work with. While he may be a man of few words, he certainly knows how to get the job done. He is highly motivated and takes tremendous pride in both his own work and the work of his team. His attention to detail is remarkable, and he consistently went above and beyond to ensure that we, as the client, were not only satisfied with the work but genuinely impressed with how each stage of the process was handled. Merv's combination of initiative, critical thinking, and ability to adapt on the fly makes him an invaluable member of the team. As we approach the completion of the project, he identified several details that I had personally overlooked. Rather than simply accepting them, he took it upon himself to ensure they were addressed before the project was finalized. That level of ownership and commitment speaks volumes about his character and work ethic. Individuals like Merv are instrumental in maintaining and strengthening the reputation that SunSpear has built. Blaine was my primary point of contact from the very beginning and played an instrumental role in bringing this project to SunSpear. We received four competing bids, and Blaine worked diligently to ensure that SunSpear remained competitive and presented us with a meaningful offer. His willingness to be transparent throughout the process immediately gave me confidence that I was working with someone genuine--someone who understood our priorities and treated them as if they were his own. Blaine took the time to understand the scope and complexity of what we were undertaking and worked closely with me to ensure that our needs were fully understood. His efforts ultimately led to connecting me with Taki, who was instrumental in taking the plan from concept to execution. There are not enough words to express how grateful I am for Taki. He has been an exceptional communicator, coordinator, and liaison throughout this entire project. Despite my being away on an extended vacation at the beginning of the project, Taki maintained consistent and proactive communication with me from start to finish. He provided an extensive project timeline that was executed remarkably close to plan, which gave me a tremendous amount of confidence throughout the process. Considering the extensive coordination required, coupled with the expectations of my team to maintain our day-to-day operations, Taki remained composed, organized, and thorough at every step. He has been an outstanding partner throughout this project and, quite frankly, made my job significantly easier. His ability to anticipate needs, communicate effectively, and keep everything moving forward was invaluable. Cory was another key contributor who helped make this project as seamless as it was. Through his coordination with his team, Cory worked closely with us to ensure that the project had virtually zero impact on our operations. He also helped identify and implement proactive measures that will benefit us as we move into future phases of the project. Cory consistently stayed on top of every detail and demonstrated a tremendous commitment to our success. His willingness to come in on a weekend to help us prepare for our tie-in is just one example of the level of dedication he demonstrated throughout the project. His efforts did not go unnoticed or unappreciated. All in all, Sunspear maintains an exceptional team of highly skilled and genuinely valued individuals. Each of them takes tremendous pride in their work and consistently strives to execute at the highest level possible. Their professionalism, ownership, communication, and dedication made a significant difference in the success of this project. We are incredibly grateful for the many hours of hard work, coordination, and commitment that they have invested in our property. The end result will allow us to operate in a more sustainable and energy-efficient manner, and we recognize that achieving that outcome required a tremendous amount of effort from everyone involved. Please extend our sincere appreciation to Merv, Blaine, Taki, Cory, and the entire SunSpear team. Their efforts have made a lasting impression on us, and we are grateful to have had the opportunity to work with such a dedicated group of professionals. With the addition of the SolarInsure program, we look forward to many years of continued collaboration and to building upon the strong partnership established through this project. Thank you again for an outstanding experience!

This review is overdue…read more The 5 stars is for the work that was done not the process of the companies who took over. I will be honest and it was or maybe still as the transition from SunPower to SunStrong has not been the smoothest. This transition left those of us with contracts in limbo waiting to find out who does our servicing which in the end went to Sunspear Energy. It took quite a while BUT in the end the work performed was done professionally and well. Much thanks to Zack for taking care of the initial request and getting the panels up to par. Many mahalos to Issac, Issac Jr and Isaiah for the care they took in removing and then reinstalling our panels for roof work. I can't speak for the companies BUT these guys ...Zack, Issac, Issac JR and Isaiah deserve this shout out. It was a pleasure and we were very happy with their work and professionalism. Thank you.