If I could give 0 stars I would…read more
I am sharing this so no other bride has to experience what I did on my wedding day.
I confirmed all key details the day before the wedding, including passenger count, drinks, and music, and was reassured everything would be fine. Unfortunately, from the moment the driver arrived, the experience immediately went downhill. He questioned what we were bringing into the limo and insisted that eight passengers would not fit, creating unnecessary stress at the very start of my wedding day. The driver's appearance was unprofessional and he followed up his entrance by asking to use the restroom in my home, which I found inappropriate.
When we asked about connecting to Bluetooth music, his response was dismissive ("some people figure it out, some don't"), and he began driving without helping. When asked again, his attitude became argumentative and uncomfortable. Throughout the ride, he continued making unnecessary comments rather than allowing what should have been a calm, celebratory moment for a bride.
The most upsetting moment came upon arrival at the church. Despite claiming he had been there "300 times," the driver repeatedly said he did not know where to drop us off. We circled the church 5-7 times while the gates were clearly open and my family was waiting. At this point, the driver was annoyed that there was traffic in the church and even said under his breath "typically the bride and groom arrive in a Rolls Royce", insinuating that we were the reason he couldn't get into the church. I was overwhelmed and emotional, and the situation escalated to the point where the groom had to exit the limo in the middle of the road. I eventually had to ask the driver to stop speaking because his commentary was making the situation worse.
After the wedding, we contacted Ara Limo about the experience and were told our tip would be refunded. Nothing was ever sent. Two weeks later, when we followed up, we were yelled at over the phone and asked, "How much do you want!?" instead of simply honoring what they had already said they would do. This interaction was just as unprofessional as the service itself.
This was the only negative experience of my entire wedding day, which makes it especially disappointing. I expected professionalism, discretion, and support on a once‑in‑a‑lifetime day and received the opposite. I would strongly caution any bride from trusting this company with wedding transportation.