Here's to hoping my review changes lol. I'll be moving to amador county soon, so I'm shopping around for internet service and I found this company. I just had a few questions about their plans, coverage and cost. So I go to the website and fill out their "check for service" form. A week later, no one has gotten back to me. So I decide to call. I call the number on their website, and press 1 for sales. The automated system tells me there are zero callers ahead of me, yet I wait for 15 minutes before someone answers and says "hello?"....I'm like, is this remotely located? He's says yeah lol. So I proceed to ask a couple questions about their plans and the employee doesn't say anything. I ask if he's still there and he says yeah give me a second. I'm like ok. 5 minutes of silence. I say what's taking so long? He says he has to pull up a system that he only has partial access to. I'm like ok I'm just asking questions about your plans. He says I need to speak to billing?? While we're on the call, I get another call from remotely located, which I missed because I was on the phone with them already. I ask the employee if I should hang up and call the number back and he says yes (I'm sure he was very happy to not have to deal with my two questions lol). So I call the number back, only to be routed through the same automated system, and press 1 for sales again. This time I get a different employee with the same silent, confused attitude. I then just start asking what is going on, is this sales? She says no, it's technical support. I tell her I pressed one for sales. She is silent. I ask if she is still there. She says yes. I said ok you can't answer my questions, fine, can you please just have someone get back to me who can? And to please not call me from the automated system number because I just get sent to people who seem like they have never even heard of remotely located but for some reason don't want to tell me that. We will see what happens next lol hopefully someone will just call me and answer some basic questions about what they offer. Update: got a weird message from a person with an accent so heavy, I could not understand him. He called me from the same call center number, so when I called back, I was again routed to the "sales" department and spoke to another confused employee who told me the "billing manager" would call me.....a billing manager needs to call me just to answer some questions about their coverage area? This is wild, I don't know why this company is so secretive, and why have a sales department if they can't tell you anything? Also, I asked about whether they have a physical location and was told, "you can see the website right?" Lololol sooo they don't even know their own company's location? I wanted to do business here, but hell no. Satellite it is! read more

We have only had there service for about 6 months and the internet started off good until they slowed our speeds down. We are paying for 6 to 10 megs of download speeds and we are getting only 250kbs. We called in over 2 weeks ago and was told by there service department that there is a problem and someone would call us on Monday. Three Mondays later same slow internet and no phone call. When dail up internet is faster then what I pay 100.00 bucks for with the worst service ever. read more

Remotely Located - Proof of how poor there interest speeds are - Internet Service Providers Near Me - Plymouth, California

We met Jason through the previous owners of our property. We're super happy with their service which is outstanding compared to the big city providers. No sitting on hold for 20-40 minutes and friendly service from staff who truly want you satisfied vs. out of their hair. read more

We've been with Jason for many years. They have occasional power issues and bandwidth issues for which they probably deserve 3 stars but... They return phone calls and fix things and provide customer service better than any IT group around. Our neighbor switched to the other wireless provider and their service is not only worse but customer service is non existent! Sure... All we want is flawless unlimited bandwidth with no issues but in 2019 it isn't available in rural areas. I highly recommend Remotely Located for their customer service and hope someday I don't need it! read more

Remotely located does a great job of going way out or their way to help get customers service, they are a wireless provider, and unfortunately people don't have a clue what that takes to make it work. People move to rural areas and expect to get speeds and reliability of fiber, and at this time that infrastructure just does not exist. If that is what you have to have now, move to the city. Some people just like to go on and blast every company that can not give them the service they think they deserve. Good Job Jason for putting up with those jerks. read more