I can honestly say that working with John was one of the best experiences I have ever had with a…read morecontractor.
We hired him for a major project involving both porcelain pavers and porcelain tile, and from beginning to end, his service was absolutely exceptional. His pricing was very fair, but even more importantly, the level of service he provided was priceless.
John is one of those rare people you simply don't come across very often anymore. He was always respectful, kind, patient, honest, and available whenever I had a question or concern. No matter what came up, his response was always some version of, "No problem, I'll take care of it." And he meant it.
At one point, I chose to have part of the porcelain tile installed in a herringbone pattern. Halfway through the installation, I changed my mind. This could have been a frustrating situation for any contractor, but John never made me feel bad about it. He simply told me not to worry and that he would take care of it. That was his attitude throughout the entire project. Whether it was something I changed, something I didn't understand, or an unexpected issue, he always took the time to explain everything, educate me on what to expect, and find a solution.
What impressed me even more were all of the things John did that weren't even part of his job. He set up a watering system for me that I hadn't paid him to do. When I had thousand-pound limestone planters delivered, he helped drill drainage holes in the bottoms and even helped lift and move them into place. None of that was his responsibility, and he wasn't being paid for it. He helped simply because that is the kind of person he is.
After dealing with some extremely disappointing and dishonest contractors over the past year, working with John was a breath of fresh air. He is honest to the bone, incredibly knowledgeable, meticulous, dependable, and a true problem solver. In all my years of doing projects, this was probably the smoothest and most enjoyable experience I've ever had.
It may sound strange to say about a contractor, but I genuinely enjoyed seeing John throughout the project. He always had time to talk, answer questions, and make sure I was happy with everything. Now that the project is finished, I will actually miss our interactions.
And just as importantly, his entire crew lived up to the same high standards. They were professional, respectful, hardworking, and took tremendous pride in their work.
They simply don't make guys like John anymore. If you're considering porcelain pavers, porcelain tile, or any project he handles, I would recommend him without hesitation. Five stars honestly doesn't feel like enough.
