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    Reliable Repairs

    1.2 (30 reviews)

    Services - Reliable Repairs

    Appliance repair

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    Sharon W.

    If I could give minus 5, I would do so. They are scam artists. The service people are incompetent, and the manager/dispatcher named Paul is racist, sexist, and a misogynist. On the phone, he refused to talk to me and asked if there was a man to speak to; he was rude, offensive, and disrespectful. His serviceman, Jay, was rude, and insulting. He made us, as senior citizens, feel unsafe, and he used obscene language in front of my young grandchild. I would stay as far away from these people as possible. When he realized that the part that he installed was not right, and that he misdiagnosed the issue, he removed the new part, put back in the old one, and told us to buy a new washer. This is after charging us $662.34, when we could have bought a new washer for less than $900.00. $250.00 was to remove the washer/dryer from the closet space in which they were housed. We had to remove it ourselves once again. I disputed the charges. I'm sorry that I did not see this notice online: "TO ALL OUR CUSTOMER: ANOTHER COMPANY IS USING OUR NAME ALL APPLIANCE REPAIR. THEY ARE A SCAM. THEIR REAL NAME IS RELIABLE REPAIRS AND ITS WRITING ON THEIR RECEIPT. OUR COMPANY INVOICES DBA IS APPLIANCE REPAIR SERVICES. PLEASE BE AWARE."

    Additional $589 charge plus the $200 we already paid.

    BEWARE OF DISHONEST SCAMMERS IN THIS COMPANY!!! Originally quoted for a microwave repair: $389. Paid $200 deposit. After service, was asked to pay additional $200 + $389 for grand total of $789 to fix a microwave! Complained that this was $400 over original estimate. They could not produce a copy of the original quote because "the office was closed." The repair man called supervisor named "Lucky" and they only spoke in another language that we could not understand. Then, asked us to provide our credit card information while they "looked into it." I feel bad for the elderly or unsuspecting people they have scammed and continue to scam. Avoid at all costs. Edit to add: I found the original copy of the quote for $389 with proof of $200 deposit. So, they tried to recharge us the $200 deposit and add an additional $389 charge. This would have cost $789 total. Total scam. Photo of original receipt below too.

    Reliable Repair is an embarrassment to the community. In attempting to repair an ice maker for a elderly, handicapped neighbor and his aid, they charged $600 up front but did not complete the repair. (see photo) Despite repeated request to finish the job, Reliable Repair did nothing but engage in postponement and evasion. According to other reviews, this is not uncommon. This company and its staff are dishonest not honorable men. Do not use them under any circumstances and let your communities know about the company.

    The technician removed parts and didn't bother reinstalling it.

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    4 years ago

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    1 year ago

    Customer service when greeting someone at the counter, along with, taking CC regardless of total bill, charge surcharge if needed.

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    Review Highlights - Reliable Repairs

    Gave me a quote, asked for a deposit of half the estimate.

    Mentioned in 2 reviews

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    Jeff's Appliance Service

    Jeff's Appliance Service

    (12 reviews)

    I don't know Jeff, have never met him and he has never touched one of my appliances (yet, anyway)!…read more So....how the heck can I rate him five stars?? Well, let me just tell you..... I had been having functional problems with my Whirlpool top-loading washing machine and after much frustrating research, selected a company to repair it. I gave them the make, model, etc. Well, that was a kerfuffle!! They never showed or called and made excuses the next day. They could not offer a workable appointment subsequently, and I moved on. I had read some reviews on Jeff's Appliance Services but was dubious..so I posted on Nextdoor asking for recommendations. Jeff's was one of only two I received. I called one afternoon and left a message. Jeff called back first thing the next day (he limits office hours to the mornings and does repairs in the afternoons). I explained my situation and gave him the make and model of the washer. He pretty quickly suggested that I might get the part repaired under warranty, despite the fact that my washer was almost 2 years old. He thought Whirlpool had had a significant problem with a part and was offering repair...but to make sure he said he would call me back after researching more about the issue. Sure enough, Jeff called back in about 10 minutes to verify that I could call Whirlpool with my information and they would fix it for free. He told me exactly what I needed to do. He said he could fix it for me, but he couldn't get the part for free and would have to charge me for his services! So...I followed his suggestions....and,indeed, my washing machine was repaired quickly and free of charge by Whirlpool authorized repair service!! So...Jeff has impressive knowledge about specific appliance issues, verifies accuracy and shares it honestly. Oh, yeah, he could have taken advantage of my situation and made himself some money, but he CHOSE HONESTY, TRANSPARENCY AND INTEGRITY! Those, qualities are worthy of 5 stars to me ... or more. So, while I will not enjoy having an appliance malfunction, I do look forward to meeting Jeff for the first time and thanking him in person for exemplifying true WISDOM AND INTEGRITY !!!

    Just got service from Jeff's for a 50+ year old Hardwick gas oven that stopped heating in the…read moremiddle of baking. Jeff arrived exactly on schedule, quickly diagnosed the problem, and amazingly had the correct replacement part on his truck! Service was completed quickly with no mess, and price was exceedingly fair. Highly recommend Jeff's for servicing household appliances. I will definitely use this service in the future if required.

    Reliable Repairs - homeappliancerepair - Updated May 2026

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