Highly recommend Zuta Appliance Repair!!!…read more Mergen came out to diagnose and repair my 13 year old fridge - I can't say enough good things about the service I received from him! About a month ago, I had an ice dam in my fridge's freezer drawer, which I cleared on my own because I thought that perhaps the freezer hadn't been closed properly which can cause this to happen. Fast forward one month, on a Wednesday morning I reach into the main fridge compartment and realize it's not cold. Same problem - there's an ice dam in the lower freezer drawer. Now I realize this is a problem for the professionals. I call the appliance repair folks I've used in the past and they can give me an appointment for two days later (Friday) for a diagnosis; then it will be sometime the following week when they'll return with the parts to fix the problem, presuming it's fixable. I feel a bit panicky and trapped with the problem, but I take the appointment. After drinking my coffee my brain comes to life and I start searching Yelp for appliance repair companies with lots of good reviews and I came across Zuta. I also looked at the unhappy reviews and I liked how Zuta responded to these reviewers as well, so I gave them a call. At first I wasn't sure it was going to work out, but then I scored an appointment for 1-3pm the same day - yay! At about noon, Mergen texted me and he said he'd be at my place in 25 mins - now he was running early - that's even better!! He arrived when he said he would and presented himself in a very professional manner. I told him my story and he said it was likely one of three things and in about 15 minutes he'd narrowed in down to the control board. So gave me an estimate on the total repair and parts, then he asked if I'd like to be able to use my fridge while we waited for the parts to arrive, likely the following week. Of course I said YES. So he took the back of the freezer compartment off and we could see the completely frozen coils, which he set about defrosting with a steaming tool. It took at least 30 mins to melt all of that ice and he was so patient the entire time. The drip pan overflowed, so he pulled out the fridge, took off a back panel, and siphoned the water out of it, and then together we mopped up the floor. The icemaker wasn't functioning anymore either, so he added that part to the order as well for less than the one I was planning to buy elsewhere. When he left, I had a functioning fridge and was able to go out for the evening without any worry about the fridge and my food. He said it would last until the parts came in. Only two days later, on Friday, he texted me and said he could come by to complete the repairs. We agreed on a time to meet and he was there! In less than 30 minutes, he'd install the control board and the new ice maker, and the freezer and fridge compartments started to get cold. He showed my how my ice maker also had water in the tray. He said he'd text later to check how things were progressing and he left. About 10-15 minutes later, he was back at my door because he wanted to ensure he'd correctly programmed the control board (it's a universal part) and he showed me what he was doing, verified it was correct and left again. At about 7:30, Mergen texted me and asked if the ice maker was making ice and it was. In fact, it's been making about a load an hour ever since! And the fridge ran continuously for about 24 hours, then settled into it's normal rhythm - which it hadn't had for a very long, long time. So, I was never without a fridge and didn't lose any food and my fridge was permanently back in business in two days, which it would not have been if I'd gone with my old repair place. Fingers crossed I won't, but should I need appliance repair in the future I know who I'm calling!

Expensive Service, Poor Workmanship, and No Accountability !!…read more I initially contacted this company to fix a non-responsive touch panel on my stovetop. A technician came out, inspected the issue, and repositioned the touch panel, which apparently had not been properly aligned with the buttons. I was charged $240 for the service. Unfortunately, the exact same issue has resurfaced about a year later. When I contacted the company, I was told that their workmanship is covered by only a 3-month warranty. Instead of taking responsibility for what appears to be the same problem returning, customer service wants to charge me another $240 to fix it. At this point, I have to question the value of the service. Paying $240 to have the same issue reappear within a year, only to be asked to pay the same amount again, is extremely frustrating. For that kind of money, I might as well start considering replacing the entire stove/oven. This is one of the more expensive appliance repair companies I've dealt with, but expensive does not always mean quality. I expected better workmanship and, more importantly, better customer service when the same issue returned. I would not recommend this company based on my experience.

Mom's washing machine broke and she assumed that we would need to replace it with a new washer…read more They were super fast to respond and then fixed the washer super quick. They weee communicative and did a great job

Xavier was fantastic- professional, on time, helped us with a problem with our oven that several…read moretechnicians from other local service providers couldn't fix. Would def recommend and will use FixEm again in the future. Thank you!

5 Stars to Denis at Urban Appliance Repair. He was able to…read morerepair our Dryer which needed an overhaul, and now it runs like it was brand new! Denis is extremely thorough, Professional and timely. We had excellent communications via emails and texts, no issues at all. This is our second time having Denis fix appliances, last time was our stove. I highly recommend Denis at Urban Appliance Repair. Thank you very much Denis, it was a pleasure doing business with you ! Dave G.

Responded quickly to initial and later texts. Professional…read more Ultimately advised to not repair the fridge, (sadly multiple times the freezer failed) and applied only partial fee for coming out. Would call again!

David was really knowledgable and nice to work with. He fixed my stove and hood perfectly.read more

Our ancient Maytag washing machine and dishwasher have been having problems, with the former…read morerefusing to work at all. So I called Pinecone based on the Yelp reviews. David was fantastic, arrived exactly on time and had the problems fixed in half an hour. Given we now have them both up and running it was a very reasonable rate, and he's a very nice chap, I'd definitely recommend him.

Great professional service. They got here the next day and fixed everything quickly. Very…read morereasonable prices too.

Viktor has come to my home 4 times now to work on our refrigerator, garage freezer, dishwasher, and…read morewashing machine. Every time, he has diagnosed the problem incredibly fast, has known exactly what to do to fix it, and has finished within an hour. He is a walking encyclopedia of appliance knowledge. He's also an incredibly kind man who I genuinely enjoy interacting with. This is a very friendly, helpful, and reasonably priced repair service. I don't trust anyone else to fix my appliances more than I trust Viktor and Hi-Tech.

Next day appointment. Service guy came out. Diagnosed and…read morefixed my ac the same visit. Gave me options. I'd recommend.

3 years ago, Next HVAC helped install our heat pump system for heating and cooling. During the…read moreprocess, they gave good recommendations, offered a reasonable price, did a great job with the installation, paid attention to detail, and helped arrange a city inspection to confirm the installation was up to code. Today, we're still very satisfied with the heat pump system and decided to seek their help again for routine maintenance and a tune-up. It was great to meet the same technician again, who has always been very professional. Their scheduler was also prompt and responded the same day. Thank you, Next HVAC, for taking care of my family's comfort!

Had some Washer issues and needed some quick help. Without doing much research, I replied to the…read morefew that did respond to my requests via Yelp. All were about the same fee for some over and some under. I took the middle road and the most responsive to my requests. Bay Area Appliance came through quickly and an appt was set. Within a day the issue was confirmed/identified and part needed to be ordered. It came in 1 day and through some unforeseen items delayed the install (I had to remove a cabinet), Michael came back promised and went to work. A couple days later Im back in action and a couldnt be happier. Bay Area Appliance is responsive, timely and reasonable with cost. I couldnt be more happier with the service provided and recommend anyone looking for appliance repair to this company. For reference, I had a broken pump in my LG front load washer and it was stacked - decided to replace some water hoses while at it as part of the refresh Bay Area Appliance did it without hesitation. Thank you for the service and Ill save the contact info for any of my future appliance repairs! Thank you.

1 star is being gracious because the initial phone call went well. During the initial call I made…read moreit clear that I was calling for my 75yr old mother, thus it's best to only talk to me. Michael agreed that he would call. He did. During the visit, with me on speaker, it was agreed that I'd get a call the next day about pricing for the parts. The next day I received Michael's call declining the repair. His reason : Your mother asked me to also repair the ice maker for the same labor fee. My reply : I heard you agree. Why is this an issue today ? The clear agitation in his voice was not warranted. My question went unanswered. This was intentional and very poor communication ! Thanks for the free diagnostic. Now we can spend our money with a company who deserves it. Hopefully AI will make appliances where your expertise is not needed. Thus, interaction with you for people like me will not be an issue.

Old Maytag Dishwasher QuietSeries 300 - water filling bottom and leaking out onto kitchen floors -…read moreclogged filter or drain? No easy access to filter so couldn't clean it myself without disassembling. Sam came out within a a couple hours, cleaned filter and hoses. Very fast & efficient. Price paid for standard servicing: $195.

Beware - I worked with them for years as a property manager and the last repair they took apart the…read morestove said they were ordering parts. I gave them a $700 deposit and now nobody will contact me or get back to me it's like they have skipped town with the money.

Working with Matthew has been a dream. I'm building a tiny home and wanted a small old Wedgewood…read more Matthew help me find the right stove, and he completely went through it to make it fully functional, beautiful and still gave me a great deal. He's taken a ton of his time to answer every question I've had. He provides old school reliable stoves and give old school reliable service. Highly recommend!

I'm so grateful for the excellent service I received from Matt from Reliance Appliance. He was…read moreprofessional, knowledgeable, honest, and truly took the time to make sure the job was done right. He was very patient in explaining the problem and what needed to be done, and I really appreciated his attention to detail. It's not often that you come across someone who genuinely cares about their work and their customers. Thank you so much Matt for your hard work and for treating me and my home with such care and respect. I would absolutely recommend him to anyone looking for a trustworthy and reliable repairman! Martha Ramirez-Virgo

Scott providing excellent service on our DCS stove and was very affordable. Over the years, our…read morestove kept developing problems with the ignitors. They would keep clicking even when lit, or would fail to light. The Big Box store warranty team had no idea what they were doing, so over the years, they came out and replaced the electronic control board several times. It was a very complicated repair, and only solved the problem for a few months at a time. Then, we had more skilled appliance service companies come out, and they carefully dismantled and cleaned the ignitors. They got them working, but said it was too complicated and would not come back out. Two years, and of course some spill-overs later, the stove needed the same, precise cleaning. Scott came exactly on time, and did an exceptional job doing a very detailed and precise cleaning in half the time/cost of the prior company. Along the way, he made a video and showed me exactly how I could clean the stove myself next time. Scott was great to work with and I highly recommend him.

Scott is extremely knowledgeable, resourceful and helpful. Lots of DIY videos to problem solve. He…read moresolved several dryer problems allowing us to avoid buying a new machine!