Man, Roland was awesome. They sent him out to fix my refrigerator, and he knocked it out of the park. A+ work. He knew exactly what he was doing, got everything handled, and made sure it was right before he left. Honestly, the best part was we ended up talking for about an hour and a half about life, family, and all kinds of random stuff. Felt less like a service call and more like catching up with somebody you've known for years. Good people are hard to find, and Roland is definitely one of them. Refrigerator is working great, and the whole experience was better than I could've asked for. Appreciate you, Roland! read more

This guy is great. He is very timely and really knows his stuff. And he can handle a wide range of problems.

These guys are great. They saved me from having to completely replace a thirty year oven before selling my house. It was a little pricey but the guy did wiring, and I think an electrician would have charged that much. Plus he was super nice and they came out the day after I called them. All in all, a great experience! read more

This company came out to work on my refrigerator and stove three weeks ago. Flames from broiler after twenty minutes and warm refrigerator. Technician was able to get refrigerator to run cooler.The technician told me that he had to order a part for both and would come back in a week to fix oven and refrigerator but did not follow up. I just complained to owner. He promised to follow up. read more

I've used Raynard's Appliance numerous times and am a satisfied customer. They are responsive and professional. Thank you

This review is long overdue! I came home from work to a freezer that was making crazy noise. I called several companies and none could come next day or even within two days. And the fees were crazy. I called Raynard & he came out THE SAME DAY and his fees were amazing. I'll never call another appliance guy without consulting Raynard! read more

Well it turns out, after literally months & months of calls to get him on board & 2 visits, that repairing my Tempstar furnace was too complex for Raynard and he suggested I call "Ralph" a more experienced HVAC tech. After talking to Raynard, Ralph called me to say that he & Raynard recommended to..."faggedabodit" & just replace it...!! an altogether very frustrating experience...& although I'm not really blaming anyone, I wish it could have been made clearer to me sooner. Starting again at ground zero oy! read more

They are truly as good as it gets!. I normally don't write reviews but their excellent service and their emphasis on safety made me want to write this review. I will defiantly be using them in the future. I'm so grateful that they were very transparent about the work being done. They brought to my attention how the vent in my heater was not working and they could not fully install the heater until this was resolved, due to carbon monoxide poisoning. I have little ones and they save my landlord from a possible liability, but most important keep me and my children safe. I'm a single mom and I have no idea about repairs and they took the time to answer my question and gain were transparent about the work being done. I highly recommend them. read more

I have to say that I worked with the owner directly and he is very unproffesional. Parts were ordered supposedly....Raynard would say 3-4 days it would take 3-4 weeks. He uses profanity like it is okay and critizes everyone he can. He once came by the property and was asked to replace a dishwasher and decided out of his sneaky mind to order a dish washer, food disposal and rangehood.. when asked why would he order something that was not approved for order he replied and I quote '' WHY WOULD YOU CARE IF IT AINT YOUR MONEY" and I said yes it isnt my money but it is my bosses money. BE VERY CAREFUL HE IS VERY SNEAKY I gave it a star because there is no option for negative zero. read more

Antique Stoves, Old Stoves, Antique Appliances, Old Appliances, Washer Machines & Dryer Repairs Our property management firm found Raynard's Appliance Repair through a referral and we are forever thankful for this gesture because Raynard and Scott are irreplaceable and have saved our company thousands of dollars by simply repairing appliances instead of replacing them. They are very affordable and reliable! Are above honest and treat you with integrity. WE highly recommend them to everyone we know and even use them for our own personal appliances too! read more

I can't recommend Raynard enough. Our fridge broke down and he troubleshooted it for a while and explained everything he was doing. In the end the fridge wasn't repairable, but he helped us understand what was going on. Raynard is trustworthy and honest which is so rare to find around here. read more

This customer was duped. My experience with Raynard was through the purchase of a new washer and dryer - my property management company (Lapham) recommended him. He quoted me 3 hours to order, deliver, install and haul away the old appliances. It was only after discussing the transaction with the tenant did we come to realize Home Depot - where he ordered the parts, would do all this for $40 - only charge for taking away the old appliances. In the end he charged me 1.5 hours for the ordering of the parts. My belief is that had I not been in constant contact with the tenant I would have been charged the full amount. I tried to contact Raynard with regards to my unhappiness with the charges, however he was already paid by the property management company so he didn't bother to respond. read more

I contacted Raynard's appliance repair when my Kenmore 80 series washing machine broke. Raynard came to my house in Richmond to repair the washer that evening when I was off work and it was working in no time. Raynard was on time, professional, and personable. He and my husband were cracking jokes and talking collee football the whole time! I would highly recommend Raynard's Repair to anyone! read more

Our property management company has worked with Raynard's Appliance Repair for several years and have never been disappointed. Their knowledge in everything from washers and dryers to water heaters has been invaluable, and the amount of money they have saved us have made them the clear choice when looking for appliance repairs. I have even used them for my own personal appliances. When we get an office visit from Raynard it is always pleasant treat, and are tenants seem to share in that feeling, as we have never had a contractor get more complements on how he conducts himself and the work he has done. If you are looking for an honest, hardworking and reliable appliance repair contractors then look no further. Raynard's Appliance Repair is the place to go. read more

This was our first time experience with Raynard and it was great! I will definitely call him again. He got to us pretty quickly and fixed our dryer right away. Reasonable and fair pricing and knowledgeable. He educated us on the upkeep of the dryer as well. His friendly personality made this repair problem a good experience overall. read more

We found Raynard's through a referral and are forever grateful for him. He does excellent work and is very reasonable with his pricing structure. He has installed several wall heaters for our association and has been nothing but professional and courteous at every meeting. Stephen J Keen Resident Manager Crossroads Village MHA read more

I am a service provider as well so it pains me to leave a fellow professional a negative review. But Mr. Raynard was not professional in his handling of my repair and I was extremely disappointed and dissatisfied in the service I received. Here is the final message I sent to Mr. Raynard regarding his service: "Dear Mr. Raynard - I'm a bit disappointed that I haven't heard from you. I have had to consistently follow up with you for the status of my repair. On Monday, Nov 7th, you said you had a part to order and said you would order it that very day. Then, two days later, you said you had the part but when you showed up, you didn't have the part--instead just some old part that did not work with my range. You left that day saying you would order the part...again. So we basically lost all that time because you didn't do what you originally said you would which was to order the part in the first place. Five (5) days went by and I still hadn't heard any updates from you until I followed up with you. The following day, Wednesday, you called about shipping prices indicating to me that you STILL had not ordered the part. I authorized you to do 2-day shipping hoping that it would allow you to receive the part and repair my range by Friday (two days ago) or Saturday (yesterday) at the latest. Friday and Saturday came and went and I still haven't heard from you. Two-day shipping was for nothing. It is now the week of Thanksgiving and my oven is STILL not fixed. I first contacted you almost three weeks ago. Unfortunately, your business practices and response time is unacceptable to me. Please return the part you ordered. I do not wish to work with you. I will call someone else. Happy Thanksgiving." Maybe he just had a bad couple of weeks so I can understand that but I wish he would have just told me he couldn't prioritize my repair at this time so that I could find someone else to help me. It is now the week of Thanksgiving and I still have no oven. I guess he wants me to make a sweet potato pie on a George Foreman grill. I am not saying do not work with Mr. Raynard. I trust that he is knows his stuff and can fix things but he seems to either have a lot of clients or a lot going on and might not be able to get to your repair in the time that he promises. What I will say is if it's close to Thanksgiving, call someone else. read more

I own 4 rental properties in Richmond. He has fixed appliances for me, and also replaced a wall heater vent, up to the roof. I would turn to him if I ever need to replace a wall heater, and he is definitely my go-to guy for appliance repair. He knows what he's doing, he's responsive, and his prices are fair. read more

I've worked with raynard services for the past two-three years for many urgent and regular service for many properties around the Berkeley/Oakland area.. His staff is great, service is A+, and has fair pricing.. Will continue to use his services! read more

Mr. Gray, the owner, and his employee, Roland Powell are punctual, competent, friendly, efficient and organized. Their installations and repairs are excellent. They installed a wall oven in my apartment and repaired the wall heater which was installed by an incompetent competitor. Don't hesitate to call them. read more

I had worked with Raynard for years while at a Property Management firm on the East Bay. This is a Reputable sought after firm with great Customer service. Raynard knows his business well and is a great asset to any property owner. read more

I had the pleasure of having Mr. Raynard in my home to repair my 14yr old dryer. He listened to the annoying loud banging I endured for a week. He made a quick assessment and proceeded to dismantle the dryer. As he pulled all the components apart, he quickly discovered the problem- lots of loose change & a tiny pair of tweezers wedged where they shouldn't have been. I'm thankful it wasn't a bigger more expensive problem. I find Mr. Raynard extremely competent, very knowledgeable of his craft and HONEST! I almost got stuck using Sears again, thanks Yelpers for the wonderful reviews, I made a great choice and I HIGHLY RECOMMEND this business. read more

I was having trouble with my dishwasher not draining. I called quite a few people out of Yelp listings, including Sears. Everyone wanted to sell me a new drain pump but I knew it couldn't be the problem since the washer was less than a year old. It was only Raynard that found the problem - a hard shell stuck in the line. Others did clear a line but they didn't go far enough. Raynard did. Thank you so much for going the extra mile! read more

Raynard is my go-to appliance repair company. I wish all other service providers could be as good as these people are. I have been using Raynards since the 90s. My mother uses him and I regularly recommend him to all of my friends, neighbors and anyone I run across. He is fair and honest and hardworking. Raynards (and his workers) have successfully installed an instant hot water heater in the crawlspace under my house, repaired my vintage stove on numerous occasions and repaired and eventually replaced a direct vent heater. As previously mentioned, he has been working on my appliances since the 90s so has seen the life cycle of these appliances. Raynards has gone above and beyond to make sure that despite the day and time, I have heat, I can eat and I have water. I can't praise them enough. read more

Raynard was punctual, polite and knew the machine through & through! Glad not to be hand washing dishes again. Highly recommend! read more

I had Raynard's come out to repair my laundry machine. Basically, all my clothes came out soaked, and i had to wring out the extra water by hand. Raynard's was recommended to me by a friend. He was good. He fixed some things in the washing machine and the clothes came out wet but not soaking. I would recommend him again. read more

Raynard's is experienced - can repair just about anything- honest and fair. You cannot go wrong with Raynard. I refer him to ALL of my real estate clients, family and friends. When I have a problem at my house, I call Raynard! He's kept my ancient gravity heater up and running for years. My household is warm and cozy thanks to Raynard's. I've had other heater repair techs out, they can't do it and recommend r replacement, but not Raynard, he just fixes it. When it's time to do a full replacement, Raynard will be my only call. read more

I have a 1960's Thermidor wall oven, I love it and don't want to replace it. It's difficult to find someone that will work with the electric elements. I was referred to Raynard by another company and I couldn't be more pleased! Raynard is extremely competent, respectful of my property and patient. A soft spoken man, he tells you upfront how he thinks the repair will play out. Parts are difficult to find, but he had agreed to try and showed me the pieces that were corroded and explained what repair could be managed if the parts were not available. Raynard is also very concerned about the safety of working with electric. We made another appointment for the repair and success! I now have a working oven in time for the holidays. read more

I've been a customer of Raynard's for over 12 years, first for appliances and then for heaters. During that time, he has worked on over 40 properties for me. The work is done professionally, and he clearly understands the financial decisions that owners make. If I had any criticism, it is that his employees are not as consistantly good as he is. This is a problem for the entire industry and not just Raynard. In my experience, he does a very good job of making certain his staff does what is right when problems are brought to his attention. This is the first Yelp review I have written. It was prompted by the laughable flame that someone posted. fwiw, sometimes tenants ask repairmen to do things that only benefit the tenants. Sometimes, when the tenant is then told that their wish list is not going to happen, they get mad. Negative reviews of a spectacular business should make you wonder. read more

Raynard's came out quickly with a dishwasher problem. Unfortunately the cost to repair was nearly the cost to replace, so he said he'd allow me to apply the $60 toward repair of that dishwasher or toward installation of a new one. Great service! read more

Called for a stacked washing machine that was at my rental property. Reynard was pleasant and helpful and was able to coordinate a mutually convenient time with the tenant. I was not there during the service which involved taking apart the pump and removing debris that was sucked in and reassembling it. After all that work, I was charged for just a basic service call. The tenant described the technician as quick and pleasant. I would not hesitate to use Raynard again. read more

Thank you! We called Raynard's with a problem we were having with our washer. He listened to the problem that we were having and walked us through the steps we should try to fix it before having to come out and charge us. Thank You! It worked! We'll definitely call the next time we have an issue with an appliance. read more

Horrible customer service, they don't let u speak and when u do the guys leaves u alone speaking to no one.

I have a vintage 1950s O'Keefe and Merritt oven that I needed help with, and Raynard was recommended by a contractor I had worked with in the past. He talked me through what I needed to do over the phone- no service call needed! He will definitely get my business in the future with whatever comes up. So happy! read more