I've been doing business at Thompson's since 2001. We always buy GM but not always from Thompson…read more We are on our second Envision from there. We've had our vehicles serviced and repaired there and was treated as if we had always purchased from them. Whether Silverado, Grand Prix, Cadillac, or Sonoma, they always treat you like you bought their Escalade!! It is no wonder they are closing sales all day long. Thank you Thompson!

This review is for the quick lube side only…read more The wait times, even before opening in a Saturday morning are awful. Tried 2x this week- the first time was Tim's 1.4 hour wait. I waited. Then told, "you're next it will be another hour". They suggested ai get there before they open on Saturday. I did. 45 minute wait to even get in. Supposedly they are first come first served" using their cameras. Don't waste your time unless you can drop off and leave it there all day.

Sales Staff, Service Department. Nice selection of New and…read moreUsed Cars. Many employees have been around for years and years.

An unexpected road-trip detour this morning, but definitely a worthwhile one…read more We had to make an unscheduled side trip to Pinegar Honda in Springfield, Missouri, for B1 service on our Honda Odyssey. It added about an hour of drive time to our trip, plus another hour and 15 minutes for the service itself, but we prefer to do it by the book, and thankfully our Honda service plan covered everything. To make our 8:30 AM appointment, we had to get up at 5:30 local time in Rolla and get on the road early. Much of the drive to Springfield was through nearly two hours of rain, so it was a long and very early start to the day. The good news? The dealership was excellent, the service area was clean and well organized, and everything was handled smoothly. A fun surprise in the waiting area was an on-site donut case featuring St. George's Donuts, a true Springfield institution. Katy St. George first learned to make donuts in her father's shop in California, and in 1971 she and her husband Charles sold their business there and moved back to her hometown of Springfield, where they opened the first St. George's Donuts at Grand and Glenstone. It was a neat local touch to enjoy a bit of Springfield history while waiting for the service to be completed. After a 5:30 wake-up call and a rainy drive, that was a very welcome bonus. Sometimes road trips include unexpected stops, but when the service is good and the donuts are great, it all works out. Pinegar Honda 3520 S Campbell Ave Springfield, MO 65807

Awesome experience! David and A.B. were great! Was exactly what I was asking for and went smooth…read moreand quickly. Was very pleased with the way things went. Will.be continuing to use Corwin as my go to for any vehicle needs.

Richard "Bigfoot" was very nice and helpful in the purchase of our vehicle and he got us the value…read morewe needed for our trade in.

I bought my car here back in 2020, and have used them for servicing said car since then. They are…read morevery helpful, always timely (I always schedule service, never walk in, not even sure if they do walk ins), and they've never talked to me like I was a "dumb woman". That last point is huge for me, and a big part of why I keep coming. Any woman who has tried to go to any car servicing has surely experienced that before, and not once has anyone at Pinegar talked to me like that. They've also never tried to upsell me on services, always explained to me why they do things, and they're always nice. Also, being able to drive my car straight into the garage, hand off my keys, and walk 10 feet into the waiting room, super appreciated by me, I have a disability and not having to walk and stand in line, it's very helpful. I drive out from Springfield every time because I know they're gonna treat me and my car well.

If you are a woman, I strongly recommend taking your vehicle elsewhere\…read more My experience with this service department was extremely disappointing and concerning\. I was billed for work involving my vehicle, including charges to my warranty, and **work was performed that I did not authorize**\. It took **five separate visits** before the underlying issue was addressed\. On my **fourth visit**, I was specifically assured that my vehicle was **safe to drive**\. I trusted that professional assessment and continued driving the vehicle, including having my children with me\. On my **fifth visit, less than 24 hours later**, I was told that the vehicle was **not safe to drive**\. Thank God nothing happened while my children were in that vehicle\. That change in assessment is extremely concerning\. If the vehicle was not safe to drive, why was I assured less than 24 hours earlier that it was safe? I was also told by the dealership's new car sales manager that, **"Sometimes we have to throw parts at it until we figure out what's wrong with it\."** That statement, particularly in light of the number of visits and the work performed on my vehicle, did not give me confidence that the problem was being properly diagnosed or repaired\. When I questioned why it had taken five visits to resolve the issue, I was met with raised voices rather than a professional explanation\. I also questioned the additional work and requested that the dealership take responsibility for having the resulting issues properly inspected and repaired\. That request was refused\. I am now having to seek an **independent inspection and investigation to determine the full extent of the damage and what repairs may be necessary**\. Customers should be able to trust that work performed on their vehicles has been clearly explained, properly authorized, and completed correctly\. They should also be able to question charges, repairs, and safety concerns without being spoken to disrespectfully\. I strongly recommend that anyone using this service department **document every interaction, verify exactly what work has been authorized, and carefully review all charges and warranty claims**\. This was not simply a disagreement over a repair\. It was a serious breakdown in communication, authorization, diagnosis, customer service, and accountability\. Most importantly, I was given conflicting information about whether my vehicle was safe to drive, and that is something I cannot take lightly when my children are involved\.

Usually when shopping around for a car (or anything for that matter) you are seen as a score and a…read morestatus. Doesn't concern people much on how great of a person you might be, or how willing and able you are to make things work to make up for the lack in status and score...the legal hustle. So you can imagine the dread that hung over me when this should be an exciting experience. Cue T.J... When I arrived at the lot and scoped out the car that first caught my fancy, I checked it out and he came right over. It was seriously like 2 friends who haven't seen each other in a while upon meeting. T.J is so down to earth and radiates kindness with his eyes. I knew I had found a kindred spirit. Yes, they do exist...a car salesman who gives a damn. That's all I was looking for, that was all that I needed was a chance. This girl needed wheels and on paper, it wasn't looking good. T.J found me the car I didn't even know I wanted, that was in my price range, and outstanding on gas mileage! What I thought was going to be a stressful event turned out to be a memory I will cherish. T.J will always hold capacity in my heart, that is how much this experience and finally being mobile again means to me. Everyone at Never Say No Auto was friendly and oh so helpful and ready to help. I will be passing on the good news about this place. Thank you guys!!

Great customer service. Getting a car through them was fast and efficient. Financed a 2017 RAM with…read more62,000 miles. Runs and drives great.

I had an outstanding experience purchasing my new truck from Maximilian at Reliable Toyota! From…read morebeginning to end, he was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He answered every question honestly, made the entire process smooth and stress-free, and never made me feel pressured. Maximilian went above and beyond to ensure I was comfortable and confident with my purchase. His exceptional customer service made this one of the best vehicle-buying experiences I've ever had. I absolutely love my new truck and highly recommend asking for Maximilian at Reliable Toyota--you'll be in great hands!

I purchased a vehicle from Reliable Toyota, and what should have been a straightforward transaction…read moreturned into four months of me fighting just to get the proper title for a vehicle I had already paid for. The title I was given at the time of purchase was not current. I didn't find that out until I went to the DMV and was told I couldn't properly title the vehicle with the paperwork the dealership provided. Most of my communication was with Max Wampler. One thing that really stuck with me was that during the sale, Max openly told me that my vehicle was the last sale he needed to get his bonus. At the time I didn't think much of it. After spending the next four months fighting to get the proper title, that comment left a very different impression on me. Once the sale was complete, I spent months calling, messaging, following up, and trying to get the title situation resolved. I should not have had to repeatedly chase a dealership for FOUR MONTHS to receive the proper title for a vehicle they sold me. What frustrated me most was feeling like I had to keep pushing the issue myself to get anything accomplished. Meanwhile, I was the one stuck unable to properly title my vehicle and dealing with the consequences of their delay. After four months, and after making it clear that I was prepared to pursue other options to resolve the situation, I was finally informed that my title had been shipped. Four months to receive a proper title is unacceptable. The contrast between being told how important my sale was for an employee's bonus and then having to fight for months afterward just to receive the paperwork necessary to title my vehicle made the experience even more disappointing. I didn't expect special treatment. I expected the correct paperwork for the vehicle I purchased and reasonable assistance when there was a problem. Based on my experience, I cannot recommend Reliable Toyota. If you purchase a vehicle here, I strongly recommend verifying that the title and all paperwork are current and correct before you leave.

I would like to share & revise my original review about of this dealership. On 4/30 we went to…read morefind a different car thanks to Mother Nature's hailstorm rampage on 4/28 as many others experienced! It took out our former vehicle quite well, sarcastically speaking of course! Well we had a great salesman named Cody G. who was very kind, patient & professional! He found this beautiful vehicle a red 2023 GMC Terrain. Through our lengthy visit we finally signed all the paperwork & drove out in our new vehicle. Well here is the part that threw us for a loop. As basically a newby to the car buying process there were not enough questions asked on our part unfortunately. After being brought to our attention, I asked if the sales tax was included in the purchase price and unfortunately it was not. Well I went off the deep end as to the amount and being on an extremely tight budget we had no way to pay it. I felt beyond betrayed as I felt that this information should have been shared with us. Due to this experience I wrote my original scathing review. My review was seen by the dealership as they brought in a Customer Service Relationship Manager by the name of Andrew Snyder. To keep the story in an abbreviated manner there were many calls back and forth. So between us and the dealership who was very determined to repair this relationship and a deal was struck. We were given some assistance to help pay the sales tax as we absolutely had no $ to make it happen. The reason for the help is due to my husband who is 100% disabled & on SSDI as well as myself who is also on SSDI & only working very PT hours. So Andrew and others went above and beyond and went to the mat with the owner and made a miracle happen to help us keep this beautiful . So we are thoroughly pleased and grateful for the help we were given. So a BIG shout out to Andrew first and foremost along with others to truly repair this relationship. So to wrap this up, Andrew's title as a CS Relationship Manager is a very well deserved title. Thanks to all who played a part in our experience. I think it was a learning experience for all. So KUDOS again to Reliable Chevrolet

My car salesman, manager and the finance guy were great. Blade was very helpful in getting the…read moretruck I really wanted. I felt very comfortable with him and he definitely answered all of my questions. Was great being helped by him. The manager and finance guy were very friendly and made the process go smoothly.

Excellent experience overall!…read more They were an excellent dealer, who answered every question, was very attentive to our specific needs pertaining to a vehicle. They were so nice, not aggressive and very good at their jobs. The process of finding, negotiation , warranty processing, and purchasing the vehicle went very smoothly, and was very efficient. Very happy about the service and the vehicle, thanks for the awesome deal! It's a great car.

Purchased my new car from them several years ago and have never had an issue. Very honest and…read moreupstanding guys. Till this day I can still call them and ask questions regarding repairs and maintenance.

Reliable Lexus took care of us. Sofiya Koren made the paperwork painless. Nothing felt rushed…read more Would send friends their way.

Everything got explained clearly. Jacob Keck and Jacob Miller made it simple. They were patient…read morewith us. No complaints. Mark D was able to teach us a few things as well! Thank you!

Great parts department. Clint is my go-to guy for any Subaru or Mazda dealer specific parts. Fast…read morearrival of any parts they don't keep in stock and fair prices on those specific parts. Of course I order anything non-dealer specific from other sellers because of the oem price for most things being outrageous. The sales department is too pushy. I understand it's a hard time for sales in the auto industry because of the economy but the amount of calls, texts, and emails after saying no is actually insane. I get it tho. That's a dealership sales staff for you.

I had and still have a problem with my 2015 outback liftgate I thought since I had taken my outback…read moreto the dealership that they would be able to fix the problem. I was wrong within a week my problem was back so I called multiple times to my service advisor to get ghosted. I would not recommend Reliable to anyone who is looking for service work.