We have been having our two MB's serviced and repaired at Mercedes Benz of Rocklin for the past 5…read moreyears. Wayne Schmid has been our service advisor and it is because of him that we continue to bring our vehicles there. Also the service technician "AJ" has been performing the recent repairs and services on our vehicles and he is exceptional. He is very detailed in the video summary that is provided by the dealership. He is conscientious and his work is neat and complete. It is strictly because of these two gentlemen, that I would give MB of Rocklin's service department 5 Stars.

LEGALLY BINDING DUE BILL IGNORED, DISORGANIZED MANAGEMENT, SUBSTANDARD WORK…read more I drove approximately six hours to Mercedes-Benz of Rocklin to purchase a 2026 Mercedes-Benz GLA 250. Upon arrival, I found undisclosed paint damage on the rear hatch and a dent on the passenger door. Both items were placed on a legally binding due bill as a condition of sale. The experience trying to get these items fixed has been an absolute nightmare of poor communication, ghosting, and terrible workmanship. THE POOR COMMUNICATION AND GHOSTING: Coordinating this repair from 6 hours away was made intentionally difficult by staff. I reached out to my salesperson, Julio, to coordinate an appointment around a flight out of Sacramento to avoid multiple long round trips. He went completely radio silent for over two weeks. I escalated the issue directly to a manager, David Trifeletti, who completely ignored my email. When Julio finally replied three weeks later, he admitted that David had received and read my email but simply chose not to respond to me. THE FORGOTTEN APPOINTMENT AFTER A 6-HOUR DRIVE: Julio explicitly confirmed by text multiple times that my appointment was set for August 11 at 10:00 a.m. Yet, after making the 6-hour drive to Rocklin, I arrived only to find the service department had absolutely no record of my appointment in their system despite text confirmations. Luckily Wayne & Kenny fixed the blunder and got me in, (and the only reason this isn't a zero-star review.) Later, when the car was returned to me completely dirty, Kenny stepped up again without hesitation to have it washed. These two know what luxury service means. THE "ACCEPTABLE" PAINT FAILURE & DISRESPECTFUL SERVICE: After the scheduling mess, the rest of management failed completely. David called and spoke quickly, "Your car is ready" without even identifying himself or where he was calling from. When I inspected the trunk, the repair was shocking. The tech heavily caked, globbed, and layered a thick, jagged ridge of paint directly under the central Mercedes emblem (see photo). It is uneven, grainy, and rough. Managers David "spoke on behalf of Darrell" and flatly told me that this amateur smear is "acceptable dealership level work" and refused to fix it flat. WARNING TO BUYERS: This dealership will sign a Due Bill to close a deal, but sales and management will ghost you, botch your scheduling, and force you to accept garbage repair work once they have your money. Beware of their post-sale promises.

I was shopping for a 2026 RS3 and found one at Rocklin Audi. I submitted an online request and…read moreMichelle reached out to me. Michelle was nothing short of awesome. She went above and beyond to help me with the purchase. She was very helpful and we navigated the buying process with ease. After purchase, Michelle still helped me with coordinating getting some accessories I needed for the car on two different occasions. It really stuck with me. She went out of her way to help me. Usually, sales people are done with you after the sale but Michelle really goes out of her way to make sure you are a happy customer. You can bet the next time I need a car, I am going back to Rocklin Audi and Michelle.

On March 26, 2026, we had our 2018 Q5 serviced at Audi Rocklin due to a severe coolant leak that…read moreshut down the vehicle (over heated). Audi Rocklin service performed the work, replacing several parts & components, tested (allegedly) the proficiency of the work and after the work costing $1400+, the leak has returned. We're very disappointed at this juncture. Our vehicle has only been serviced at Audi Rocklin, and those experiences were satisfactory and somewhat expensive without the warranty and extended service plan. This is my wife's commuter vehicle and she needs it daily; service took three days during the previous visit. #NotAHappyCustomer

The best experience ever buying a car. I highly recommend if you are looking for a GMC.read more

Unacceptable service and a complete lack of integrity…read more I brought my GMC Sierra in for a mechanical vacuum pump replacement under warranty. Shortly after returning home, I noticed oil dripping off the skid plate and onto the ground. Concerned about a potential issue with the repair, I had to return to the dealership to ensure it wasn't a live leak. This was after they already had the vehicle all day. I dealt directly with a customer service manager, Ken Baugh. Instead of actually fixing the issue, Ken chose to lie to my face and show me fake pictures to move me along and cover up sloppy workmanship. He specifically blamed a "pad" on the skid plate that supposedly hadn't been cleaned completely. After dropping and cleaning the skid plate myself today, I discovered that Ken had shown me a photo of a completely different vehicle--my truck does not have any padding on the skid plate. I ultimately had to crawl under the truck myself to verify the integrity of the repair. What I found was a complete mess. Below the area of the replaced vacuum pump, the differential housing and the skid plate were absolutely filthy with leftover oil. Worse yet, the technician had left the skid plate bolts loose. This was the state of the vehicle after "two cleanings"--supposedly one at the completion of the job and a second when I returned to the shop with an oil leak. When you go to a dealership for repairs, you expect professional service and basic honesty. Instead, I got a manager who fakes documentation to dismiss a customer's legitimate concerns and a technician who can't even torque down a skid plate or clean up after themselves. I had to spend my own time under the truck cleaning up their mess and tightening their loose hardware. I have zero trust in this dealer or their service department. Avoid at all costs.

While at the Nissan dealership I met Damian who walked me around the lot looking for a vehicle…read morewithin my means. Damian was very professional, showed me a lot of patience and respect with regards to my circumstances. I highly recommend Damian as he did a great job in getting me a fantastic deal. Damian is a great example of what a salesperson should aspire to. My experience at the Nissan dealership in Roseville was exceptional. The staff there treats you with extreme courtesy and are very accommodating. It's the place to go for a new vehicle and a welcoming staff.

It all started on a Monday when I walked into Nissan after making a point of contact with chris,…read morewho is interested in possibly letting me trade my mini Cooper, I then met Edgar did some test drives with him, had some amazing conversations, and within a few days later I signed the papers on a new 2026 Sentra! I'm super happy with my experience, and love this team. They were genuine, friendly, did not push me, and allowed me to really take my time and finally make my purchase on the third day of going there spread throughout the week based on my work schedule.- I would like to shout out to chris for keeping my point of contact and being so friendly, Steven, for being an amazing sales manager and the financial team. After I signed the papers and met with the financial personnel, Edgar than had my car re-washed one more time and did a complete 360 check on every nook and cranny to make sure it was perfect before he sent me off into the world as a brand new car owner!

This place has a great line up of trucks. Worked with Billy Jr, Trent, and Brennan in totality. All…read morewere easy to work with. I enjoyed shopping here and really appreciate the no-BS approach they take in not trying to upsell me on add-ons etc. Came in looking for a tundra, test drove a few, and bought one off the lot in under 2-3 hours. Would recommend this place to anyone looking for a used car, and would be happy to do business with them again.

I had an absolutely great experience buying my F-150 from Roseville Automaxx. From the moment I…read morewalked in, it felt different than the typical big-name dealerships. This is a small, family-owned business, and you can really feel that in the way they treat people. Billy and Brennan didn't treat me like just another customer--they treated me like a friend or family member. There was zero pressure and no "car salesman" tactics. They took the time to actually listen to what I was looking for and worked with me to find the exact truck I wanted at a deal I felt really good about. Brennan was down-to-earth, honest, and easy to work with. They even helped me load my motorcycle into the bed of my new truck (I had ridden it to the dealership) and they jumped right in to help without hesitation. That kind of genuine customer service is rare. I drove away in a truck I absolutely love and couldn't be happier with the whole experience. If you're looking for a place that values people, treats you fairly, and actually cares about helping you get the right vehicle, I highly recommend checking them out. Supporting a great local family business like this is an easy choice. Five stars all the way! Thanks boys!

Over the past year, I've started bringing my Mazda here for all of its service needs, and I've been…read moreconsistently impressed with the experience. The staff at the service desk is friendly, knowledgeable, and always willing to answer questions. On more than one occasion, they've even price-matched service quotes from other Mazda dealerships. I also appreciate that when additional maintenance is recommended, they take the time to explain why it's needed and whether it's something that should be addressed immediately or can wait until a future visit. What really keeps me coming back is the quality of the technicians. They've caught legitimate issues that needed attention, pointed out services that other shops had previously tried to upsell me on, and even gone the extra mile with small things like topping off fluids and cleaning corrosion from my battery terminals. Those little touches go a long way in building trust. After each visit, they send a detailed video inspection showing the work that was performed along with anything they noticed during the service. It's a level of transparency that I really appreciate. The dealership itself is clean and comfortable, with a waiting area that includes couches, a TV, complimentary snacks, and bottled water. Depending on the amount of work being done, they'll often provide a loaner vehicle or arrange a complimentary Lyft ride. When it's time for me to purchase my next Mazda, this dealership will be at the top of my list. The service team has earned my trust, and that's not something I say lightly.

If I could do it all over again, I'd probably wait until Elk Grove Mazda got the car I was looking…read morefor. They have more perks and they even would have filled the tank up prior to me getting the car.

I greatly appreciate this service center! What a relief to know there's a team I can trust when…read moresomething happens to my car. Mickey, your customer service was 10/10! Thank you for being so understanding, accommodating and helpful throughout the whole process. And Christian, thank you for getting the job done and finally fixing the issue. I truly appreciate your hard work. More power to you guys and God bless you all!

Although this location is farther from me, I prefer bringing my Tesla here for service. Drop-off…read moreand pick-up are always easy, and I usually get my vehicle back within a couple of hours. The service techs are also friendly and helpful. I would have given them another star because I've never had any issues here until recently. My vehicle started showing a safety restraint system notification, so I contacted Tesla through the app to make an appointment and have it checked out. The service tech I was messaging with confirmed that although my vehicle is no longer under the basic warranty, the safety restraint system warranty was still active. However, when I dropped off my vehicle, the person checking me in told me that my situation would not be covered under the warranty and that I would be charged a diagnostic fee. I was pretty annoyed, especially since I had dropped off my car early expecting the issue to be covered based on what I was previously told. The person checking me in was nice enough to make a future appointment for me in case the notification comes back, so I appreciated that. Hopefully, I won't have to deal with this issue again.

Amazing service!!! My partner and I couldn't be happier. The business is customer service and…read moretrust is 100%!! Thank you for taking care of my first car.

I was truly impressed by the professionalism of these people. It had been a very long time since I…read morefelt like I was dealing not just with a business, but with a family. Excellent technicians and true professionals who genuinely care about their customers. Thank you for your outstanding work!