I'm new to this office, but was extremely pleased with Dominick, staff and my new glasses! Thx.read more

Always pleasant, professional and friendly. Dominic always goes above and beyond for his customers…read more He is patient and has fair prices. Staff is always top notch! During this covid pandemic you can be absolutely sure you are in good hands. Place is clean, sanitized and everyone in masks. If you haven't used Val Optical give them a try and you will be a forever customer POPP Family East Rockaway

Really enjoyed and they did a great job. Very thorough and have 20/20 vision. DR was nice medical…read moreassistants were knowledgeable!

Best service in town!! Hands down the best place to go for all your eye glass needs!!read more

I have been waiting since December 22 (it is February 26) for a pair of sunglasses. I have been a…read morecustomer for over 20 years but the new ownership leaves much to be desired. I gave the optometrist my glasses and a prescription saying the glasses were perfect and I wasn't sure if the prescription was correct. He chose to fill the prescription. Needless-to say, it was incorrect. He blamed the writer of the prescription saying he was trying to trick me to have anyone else filling the prescription make the wrong glasses so that I would return to him. He then used my glasses to get a new prescription. The glasses he made caused me to see double. He again blamed the old optometrist. He had me come in to see his optometrist for a brand new prescription. I was kept waiting for over 45 minutes, during which time the client scheduled after me already entered. The doctor checked my eyes but "didn't bring his equipment to test for prisms" - the one problem that the glasses he gave me had. But he promised that for the next exam I would be his first patient. The next week I showed up and lo and behold the doctor was with another patient. He told me he didn't realize he promised me the first appointment and said "I guess I need a REAL appointment book". The glasses that were then made were still wrong and made me see double. He refused to refund my money and I am still waiting for a solution. When I originally ordered the glasses I called after over four weeks because I hadn't heard from them. I was told "The glasses are here but I don't know if they came back from the maker or weren't sent out yet. I'll call you tomorrow to let you know. Four days later I called him because I hadn't heard from them and was told - Oh yes, they're ready. I don't know why you weren't called.

Love the staff, and the exam was extensive. Great selection of frames that were covered under my…read moreplan. Warm and welcoming environment.

I requested my eye contact lenses prescription numerous times but no one ever got back to me with…read morethat information. Other then that, they are nice.

Recently discovered this place. The people working there are polite and the prices are right…read more Took one of my kids there. Everything was ok.

Fantastic staff, selection, and customer care. Everything you should look for when searching for a…read morepair of glasses. Helpful but not pushy, well-versed in insurance deductibles, and you don't have to pay for the whole thing upfront. You could pay for part of it and then the rest when your glasses come in.

Very disappointed -- both with the quality of the eyewear and the attitude toward patients on…read moreMedicare I have worn glasses since I was a child and am extremely nearsighted, so my glasses are something I depend on every single day. In all my years of wearing glasses, I have never had a pair simply snap at the arm from being picked up normally. Unfortunately, that is exactly what happened with the pair I purchased here only about a year and a half ago. When I called the office about what happened, I was told that the glasses were already a year and a half old, as though that were a reasonable lifespan for prescription eyeglasses. I was also told that Medicare "basically gave" me the glasses and that they were free in a way. I found that comment extremely condescending. Yes, Medicare provided coverage, but these were not simply "free glasses" that I was handed. I paid additional money out of pocket for the glasses and lenses, and more importantly, I am a paying patient who deserves to receive a quality product and be treated with respect. Being on Medicare or having a fixed income should not somehow lower the standard of what is considered acceptable. I was told I could come into the office and they would "see what they could do," but I was also reminded that things cost money and aren't free. I understand that businesses have costs. I wasn't asking for something for nothing. I was asking whether an optical office would stand behind a pair of prescription glasses that failed after only 18 months under what appears to have been completely normal use. What makes this particularly frustrating is that this is not the first time my family has had an issue with the quality of eyewear purchased here. About a year ago, my daughter's glasses purchased through this office also broke easily. In her case, she was NOT using Medicare. Her glasses were covered through a union insurance plan through her father, so this wasn't an issue of Medicare providing some supposedly inferior or no-cost eyewear. An optician at another office examined the glasses and told us they appeared to be defective. My mother ultimately had to pay out of pocket to have the replacement glasses made elsewhere. So I now have two separate experiences involving glasses purchased through this office that have failed prematurely. In my daughter's case, another optician actually identified the frame as appearing defective. That makes it very difficult for me to simply chalk my current experience up to bad luck. This is especially disappointing because this office is located in an affluent area and appears to specialize in higher-end and designer eyewear. I initially chose them because they accepted my insurance and had numerous positive reviews talking about how nice and accommodating they were. I expected that same level of customer service regardless of what type of insurance a patient carries. Instead, when I called about my broken glasses, the emphasis seemed to be on the fact that Medicare had paid for them and that they were already a year and a half old. I don't think 18 months should automatically be considered an acceptable lifespan for prescription eyeglasses, particularly when the frame broke from ordinary handling and there was no apparent misuse. I am not expecting an expensive designer frame for nothing, nor am I expecting a business to replace every pair of glasses indefinitely. I am expecting reasonable quality, reasonable durability, and a reasonable response when a product fails. What bothered me most was not simply that the glasses broke. Things can break. It was the attitude I encountered when I brought the problem to their attention. The implication that because Medicare covered the glasses they were somehow "free," and therefore perhaps not something I should expect much from, was extremely off-putting. People on Medicare and people living on fixed incomes still deserve quality products and professional, respectful treatment. Insurance coverage should determine how a patient pays--not how much consideration or quality they receive. After these two experiences, I have serious reservations about the quality of the frames being sold here and about the customer service provided when something goes wrong. Unfortunately, I won't be purchasing eyewear here again.

Knowledgeable, friendly staff. Dr. Myra is great - very patient and nice and Gary always finds the…read moreperfect frame. Minimal wait time!

Just bought two more pairs of glasses here. I've been coming here for years and its always a great…read moreexperience.

Great Customer service! I started going here during the pandemic....try to support black businesses…read morein my area. My husband and I are new customers we now get out contacts from J&J.

Excellent customer service and very personable. I brought my 4 year old twins here and they loved…read morewoman owner who assisted us. She was very patient with them as they're very energetic as any 4 year old and help us find the perfect pair of glasses for them. It was meant for us to go there as her mother in law and mother in laws sister are twins as well. I highly recommend anyone to go here. I rather here than any chain eye stores as this was the best service I received.

I needed new glasses. It had been about 6 years since my last purchase, so I couldn't put it off…read moreany longer. The staff at warby parker was amazing--so friendly and very very helpful. They help me to choose my glasses, which I really appreciated. I was examined by dr Gill, I believe her name is, and she did an extremely thorough examine. When the glasses were made, they were sent directly to my home. The prescription was perfect and so are my glasses. I would definitely go back to warby parker in two years, when my insurance company allows for it. The staff and dr Gill are top notch!

I went through the process of getting an appointment, to come back in the next day to find out my…read moreinsurance isn't accepted. The first employee I talked to looked like and had an attitude where she didn't want to be bothered. The second girl just looked at my card and said "we don't take that." I cancelled my appt, I would not recommend or return to Warby Parker