I purchased my couples massage through a popular online retailer and have never had a bad experience using that service. However, my experience on Friday 2/23/24 @ 6pm was absolutely horrendous.
I informed the massage therapist of the pain and discomfort on my left shoulder, specifically pointing to the rotator cuff area, and told her, "Don't touch." She nodded and acknowledged what I said. As soon as I laid down on the table, she immediately palpated the shoulder I told her to avoid. I immediately told her "no touch" because of the language barrier. She nodded again and started working on another area along the base of my c-spine. After 30-40 minutes of attention to my back, I was asked to roll over. At that time, she started to pick up my right arm by locking her fingers with mine and rotating my entire arm. She did this for a few minutes. When she competed working on that arm, she placed my right arm at my side. Just a few moments after she finished that side, I felt her lock her fingers with my left hand and lifted my left arm quickly. I immediately said, "Stop." The pain I experienced was excruciating. She hesitated a few moments before putting my left arm by my side. She did not acknowledge the pain at all. She then moved to my legs. When she finished, she patted my left shoulder as she drew back the curtain and exited the room. At that moment, I felt that I was in more pain than I was when I walked in at 6 pm. I have reported the incident to the online retailer, and they have been extremely responsive. I want it to be known that I do not make it a habit of writing reviews, let alone negative ones. However, this incident warranted such a response because of the lack of compassion and compete lack of professionalism from the therapist. This incident has been reported to the Maryland Department of Health. If you are experiencing ANY pain or discomfort prior to your appointment with this spa, I urge you to reschedule our cancel your appointment. The additional pain I've experienced over the weekend is just not worth the rest of the massage. read more