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    REI

    3.6 (96 reviews)
    Open 9:00 am - 8:00 pm

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    Thank you to the young gentleman with glasses from the bicycle department! Professional and enthusiastic, thank you very much!

    Thank you to the young gentleman with glasses from the bicycle department! Professional and enthusiastic, thank you very much!

    Smartwool socks
    Erika V.

    I had a wonderful experience at REI last Sunday afternoon. I had only been in the is store a couple times prior to this visit. I started looking at the shoes and as soon as the associate was finished helping a customer try on some shoes, she happily came over to me. She asked if she could help and I told her I was looking for some Merrell shoes to hike in that needed to be waterproof. She kindly asked if I was looking for women's shoes (I was on the men's side, whoops!) she showed me what they had available and brought my size to me. She explained how the correct fit would feel and suggested I try wearing them while resting out a small climbing area in the store, where you can walk up and down the rock to test the fit of the shoe. This was very helpful and the shoes fit perfectly. They also have various socks (including wool) that you can try on with the shoes. Next I went to look for waterproof pants. I asked the same associate if a certain pair of pants was waterproof. She scanned the tag with a device she had and a wealth of information popped up on the screen. She informed me that the pants were water resistant, not waterproof and explained the difference. I went back to looking at clothes and asked another associate if they carried Merrell pants. She informed me that they only carry shoes with the Merrell brand. A little while after I left the store, I called to ask the names of the associates who helped me. Their manager, Tyler, happened to pick up the phone and knew exactly who I was describing and provided their names: Meg and Kathleen. He was very friendly, thanked me for calling and said that he would acknowledge the associates. Great experience all around :)

    Quality Employee in the Shoe Department
    Sarah S.

    I had the greatest experience shopping for trail/street running shoes here today. We were greeted as we walked in and saw lots of friendly employee faces on the way to the shoe section in the back. I was greeted by not one but two shoe department employees, which I find rare. Most shoe stores I go to I have to wait a few minutes to try to get the attention of an employee to help me, but even though it was busy and they were handling other customers they made a point to welcome me and offer their help. One employee, in particular, helped me for over an hour as I tried on shoe after shoe with the international of getting a feel for ever brand. He was extremely patient and had a great attitude the whole time. Not to mention, he was an encyclopedia of shoe knowledge! He nailed the sizes from brand to brand and the specs of each shoe. Without hesitation, I would trust him to pick out the best shoe for me, and I don't trust many people lol...maybe I should work on that. If I ever need to try shoes on again I know where I'm coming and who I'm going to ask for!

    Goal Zero Shera 100AC Missing the "USB-C to USB-A cord.
    Christine L.

    This REI needs to inspect their product returns more carefully before putting items back on the shelf. Two items I purchased were obviously used. I purchased a Goal Zero Sherpa 100 Power Bank and when I opened it I noticed one of the stickers (that keeps the box closed) looked ever so slightly tampered with but I figured it was just manhandled in the store. The box says it comes with 4 cords... but it was MISSING THE MAIN CHARGER CORD! The photo is showing everything it came with and you can see the black cardboard packaging around the power bank is bent and has a white mark. One of the papers inside the box even has dirt on it. The power bank itself clearly had some dirt and white marks on it and had weird oily feel to it. I later took this to another REI to return and the associate also noted it looked like it was obviously opened already and confirmed it was missing a cord. I also purchased a Eureka Camp Stove and noticed it had some scuff marks on the plastic carrier but the sales associate at the counter mentioned it was probably from when it was shipped over since it wasn't too noticeable and it was the only one on the store floor so I decided to purchase it... but when I opened the stove there was literally a small leaf in it and a purple thing that looked like a dried flower petal so someone had used outside it and returned it. Stove still works so I've kept it... I could understand if I purchased one product that was unfortunately used, returned and claimed as "new" but two on the same day? This store needs to get it together! Those items should have been part of the Garage Sales not as a new product on the shelves. While the guy who helped me was super friendly, knowledgeable and helpful I did find it strange he didn't unlock the Goal Zero product on the store floor and went to "the back" to get one which ended up being an unusable one which I returned to a different REI.

    REI Ruckpack 28L
    Ruben G.

    Super great place for gear. Shopping experience was awesome, sales folks were helpful. In Santa Barbara for a week and needed a good backpack.

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    Great store always well stocked. Easy parking and super friendly and helpful staff. Love REI!

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    Page 3 of 3

    Ask the Community - REI

    Review Highlights - REI

    If you're looking to buy a backpack, ask for Devin; he's very passionate about the outdoor experience.

    Mentioned in 4 reviews

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    Mountain Air Sports - Boxer Bob taking things into his own hands.

    Mountain Air Sports

    4.1(56 reviews)
    0.3 mi
    $$

    I've been skiing for 60 years, so when I brought in my daughter's skis and bindings to be checked,…read moreWyatt taught me more about DiN settings and release torque than anyone that young has a right to know ;-) He could not have been more helpful and informative about my daughter's skis boots and bindings. I wish I had bought all those items from Mountain Air and usually do, but this was a purchase at Mammoth and yet Wyatt treated us like we purchased our gear there. His serious advice helped us with maintaining her gear and testing bindings for safety for next season. Go there! He explained

    I am not THE most adventurous man but I do own and 2 ride Santa Cruz mountain bikes, have owned a…read moreSubaru outback and used to have a cabin in Tahoe. I am now just some dad and a tech worker. This store could not be more targeted to my demographic. We make enough money to buy what we want and this store has the best items. Thule racks, Patagonia, Vuori, etc. Knives, axes, jackets, ski boots, flasks. Everything every man could ever want. I bought a Patagonia jacket and some stuff for my son. My kids, my wife, even my 80 year old parents spent 30 minutes and $300+ dollars in here. It's a fantastic store. It's a bit of an interesting location being next to the beach but if I lived in Santa Barbara I'd be here once a month. Most Staff were friendly, some were young and not too social but helpful. Come here. Love here.

    Photos
    Mountain Air Sports - Mountain Force womens ski jackets are in

    Mountain Force womens ski jackets are in

    Mountain Air Sports - Just cause it's cool tools and gadgets for everyday adventures.

    Just cause it's cool tools and gadgets for everyday adventures.

    Mountain Air Sports - Sperry winter boots for men and women. Perfect for city streets to snowy mountains.

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    Sperry winter boots for men and women. Perfect for city streets to snowy mountains.

    West Marine - S Calle Cesar Chavez

    West Marine - S Calle Cesar Chavez

    3.9(7 reviews)
    0.6 mi

    Needed an inflatable boat thwart insert and went to a WM retail store in CA. This part is a Little…read moreplastic adapter however WM charges $44.99 + tax! Could hardly believe so I went to the register and sales person did a confirmation price check. It is also their online price. No emergency so at that price, I'll wait. Went home and found same part on Amazon at 2 pieces for $14.99, or $7.50 per (see attached pics). I understand the need to support local brick and mortar retail and also am willing to pay a small premium for the convenience of obtaining a needed item "right now". However, this mark-up is straight up consumer gauging. Sure, they have every right to charge what they wish, but this doesn't work for me. How about you?

    We were out Camping up the Coast, on a extended trip, and I knew we were going to need Batteries…read morepretty soon for our VW Eurovan Camper, not easy to locate parts. After calling several Parts and VW Dealers, with no help, someone had recommended West Marine. Brian answered the call with Professional Knowledge and Advice. I wanted to find the best Batteries, front and rear I could find, and had read. Marine, heavy duty! Batteries were the ticket! We zipped over and was impressed with the Store. Brian explained what we needed. Brian went way over and above helping us on our way! This guy is the Hardware expert you never find at normal Hardware Stores. Ask for Brian!

    Photos
    West Marine - S Calle Cesar Chavez
    West Marine - S Calle Cesar Chavez
    West Marine - S Calle Cesar Chavez

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    Santa Barbara Adventure Company - 10 strangers that ended up friends at the end of the day.

    Santa Barbara Adventure Company

    4.8(258 reviews)
    0.5 mi

    Rachel is awesome! Super knowledgeable of the ocean, water, marine life, and history of the area…read more What a rad human being to have guiding the tour. As it turns out, all of the harbor seals, and sealions have names. We befriended one named Steve, he is much better at swimming than I am. He also taught me secret techniques to paddling. This one Pelican named Parry got into a barking match with some sealions, which is a fight he wasn't gonna win, let's be honest. Though I was hoping to see an M-A-N-A-T-E-E ... next time! If you're gonna go down on Haley street, where the dogs are easy and the sun is cheap, you never know just who you'll meet, on Haley. (But hopefully it's Rachel from the Santa Barbara Adventure Company, and you get her kayak tour; shout out!)

    A heartfelt thank you to Santa Barbara Adventure Company for creating such a memorable birthday…read moreexperience for our daughter. From start to finish, everything exceeded our expectations. We had a fun ferry ride to the islands and even got to slow down to watch a large Sunfish (Mola Mola) snacking on some jellies. I recommend getting in line early to secure the best view seating on the ferry. Our kayak guides, Chuck and Adam, were exceptional--knowledgeable, engaging, and genuinely passionate about what they do. They made the entire trip both fun and informative, while ensuring we always felt safe and well cared for. We were fortunate to have perfect weather and warm water, which allowed us to explore all seven sea caves--many of which are inaccessible during high tide or rougher conditions. It made the experience even more special. Having lived in Santa Barbara for 22 years, this was my first time visiting the islands, and it was truly unforgettable. The pristine landscapes, abundant sea life, and even spotting several tiny island foxes while enjoying our picnic lunch, made it an unforgettable adventure. We can't wait to do it again--highly recommend to anyone looking for a unique and exceptional experience!

    Photos
    Santa Barbara Adventure Company - Waiting in line to enter sea caves

    Waiting in line to enter sea caves

    Santa Barbara Adventure Company - My selection

    My selection

    Santa Barbara Adventure Company - Bald eagle sighting from afar

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    Bald eagle sighting from afar

    REI - outdoorgear - Updated May 2026

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