If I could give this place more stars, I would. I bought an adult tricycle off Amazon and had no…read moreidea what I was doing. They had it fixed up and ready to go in about 20 minutes, and the price was extremely fair. Super helpful, honest, and efficient. I won't go anywhere else for bike problems.

Friendly staff, poor service, had them install a new chain on my bike, brought it back one week…read morelater because the chain kept falling off, they called saying they "fixed it" but when I got home, the problem was still there, no quality control whatsoever. Never coming back

Employees completely ignored us. We waited at the front for about 15 minutes and the woman at the…read morefront would not even make eye contact with us. We were fully about to drop $1,500+ on a bike that my partner had been very excited to purchase but we left empty handed due to the indifference. Do not come here if you want to be treated as a potential customer, I guess.

What an amazing place! The most kind man helped my father today with his flat tire and even offered…read moreto keep helping him out with his bike. After adjusting the saddle and fixing the tire he gave it to him free of charge!! Such a kind man

The place was actually hard to find despite the super clear google maps directions. I blame the odd…read moresignage (one shirted dummy, seated; words at the top of a window which are largely covered by an awning; text atop that awning with a different name on it!) as I definitely saw and identified the location to the left and the two boutiques to the right as I ride right past this main event. I literally thought this place was a vintage shop based on the branding I could see and the TIKI STATUE in the main window display. The location itself was neat and clean, and totally packed. I was impressed with all of the inventory they had. That said, I didn't know what some of it was and I couldn't tell what a lot of it cost. Clarity of labeling is important to keep things from feeling like clutter and to allow customers to help themselves. Also, I just didn't really feel the love which tells me that at this location customers do have to help themselves. I came by to see what the place was all about and what kind of services were offered but didn't really find that out. Did speak with someone who appeared to be working and it looked like there was a huge shop area in the back but I didn't really get a sense for what was going on, what was available, who would be helping me/my new baby girl (haven't named her, yet), etc. I'll definitely check them out again if/when I've got something specific going on, but this visit felt pretty average. If you're going to help me with my wheels, I want to feel like you love her, too. Even if she's been around the block a time or two!

great guy fixed my bike well.read more

Went in to buy a snowboard setup for a trip with family and the staff was super helpful. The boots…read morefit great for my time out west and the setup was exactly what I needed. Solid prices for the quality and will 100% go back.

friendly people but I don't think they know a single thing about ski boots. purchased mine around 4…read moreto 5 years ago from the Charlotte location and just found out today that therefore size is too big. The fact that the employees didn't realize this and sold it to me anyway is asinine. Go to a real ski store if looking for boots or skis. This place is only good for clothing.

This bike store is one of a kind! They are so helpful and go beyond the call of duty to help you…read morefind the bike of your dreams!

Skyler, Tyler, Leo, Kyle....sorry if I left someone out. There are very few businesses with such…read moretop notch employees. Thank you all for your professionalism and skill in stopping what you were doing to fix my bike and getting me back on the greenway. To any one reading this, you cannot find in the Charlotte/Matthews area a better place to service or buy a bike.

It's been about 2 years since I took my Jameson in for service…read more I wrote their first review. I had such a bad experience this time and I won't be returning. I took my bike in and talked to a lady named Audrey. She wasn't very personable from the beginning. She told me a tune up was $105.00, I had to ask her to repeat that number. Then she told me it would be a week before someone called me to tell me what needed to be done to the bike. I didn't ask but this place has changed hands from the two guys who were the original owners when they were in downtown Rock Hill. Riverwalk is more of an upscale location and they can probably run the business this way. They are overcharging and underserving. What a business model? I was told to take my bike to Dicks Bike Repair in Pineville so I did. Full service tune up for $75.00 and back in two days.

This store is awful and the employees are rude. The website and voicemail recording hours are…read moremisleading. Even in Yelp the manager said the hours are 10-6pm. They both say they are open on the weekends but in actuality only sales are open on the weekends- they fail to mention no tech including minor adjustments. It would have been nice to get this information before I drove an hour round trip. On top of that, when I pointed this out to the employee he was rude and condescending. He made excuses and then told me good luck when I said I would go to the Trek Store in South CLT instead. They saw be struggling with a young child to get him and the bike back in the car and wouldn't allow either of us to use their restroom even when I purchased a helmet. On the flip side, the Trek Store in South Charlotte tuned my son's bike on the weekend for no cost and offered to load and unload the bike without me asking. And they had clean restrooms. The tech was cheerful and helpful. I would always recommend South Charlotte Trek store over Bike Town.

Very helpful! Helped me get a new bike and set the entire thing up pretty fast! All of the workers…read moreare really nice and helpful when you need it!

As long as you don't care about service after the sale you should shop here. Bought a new…read moreStumpjumper, told them brakes were squealing, waited while they set bike up, got it home and still squealing and not braking. They then called to tell me they forgot to set up suspension. Drove back next day, told them again about brakes, they set up suspension and ordered a new coil for the proper spring rate, got home brakes still not working. A week later they call, coil is ready, I drive back the following business day, people inside, but "closed for holiday inventory" sign on door. Call service, but they won't accept the bike. Worst customer service in Charlotte. I'd had some mild issues with them before, but will not return. Ended up paying another shop to fix the issues so my son can finally ride his new bike.

When I want maintenance or repairs done I take it here because they do it right and they don't…read morecharge you for something you don't need.

If your considering buying bikes, take a minuet to read my experience…read more Talking about getting bikes for over 1 year now, my wife & I were driving by The Bike Gallery on Park Rd. and decided to stop in. We had no intent to buy anything as we were just starting the process and didn't even have a budget or even know what kind or brand of bike to get. Immediately greeted by the guy at the counter, I let him know we just wanted some information. He asked us a few questions and talked us through several options. As he began to narrow down our goals, he walked us outside to show us what he felt would be a good fit. Trying them out in the parking lot we were pleased. Of course I hadn't looked at the price tag, so I asked the question, and much to my surprise they were much less than I expected. This guy could have "up sold" me, but he didn't. This was the right bike for us. No pressure whatsoever, I don't even think he asked us if we wanted to purchase them, but we were so thrilled with the experience we ordered two bikes that day. We got a call that our bikes were ready and went to pick them up. When we arrived, we were met again by one of the owners and he immediately got our bikes. Remember, we are new to this so they could have sold us anything, but no pressure. I asked about helmets, he showed us a few options but suggested one, so we both of them, I also purchased a bike rake for my truck, and they put it together so I could use it bringing my bikes home. They didn't have to do that.... But they did. A family-owned business for 50 years, brand name bikes, surprisingly reasonable prices and great service, I won't think twice if I need anything and will make the drive across town just to do business with these guys. If you think you're going to get a bike cheaper somewhere else, trust me, you will get a cheap bike. If you're thinking about getting new bikes or even need service on the ones you have, cheat yourself, go see the team at The Bike Gallery. Joe & Megan, Mint Hill, NC