I love this REI. We go here all the time and hit the sales racks first for great bargains on all the best yoga and hiking gear at deep discounts. Even boots and runners shoes. But if you want an experts opinion on camping, hiking, outdoor equipment, bikes, etc, this is the place. My favorite REI expert is Al in the Shoe area. He has been there for years and is an avid hiker/runner outdoorsman. He is my go to guy for everything. If you like the store become a member with a one time membership fee you will get a 20 percent off card once a year and 10 percent of what you spent for the year back. Well worth the one time fee! read more

Love the store but hoofed it to get to the opening of the Garage Sale but it got cancelled with no notice. Sort of not cool.

Pathetic service in an otherwise great store. Spent 15 odd minutes trying on different hiking boots. Not one offer to help with selection. I will be taking my money to a different store. Huntersville location by Northlake mall seems to have better service. read more

The customer service is outstanding!! I love that they stand behind their products. I purchased a pair of sandals and they took the time to fit it to my foot and make sure it was comfortable. They may be a bit pricey but the service is well worth it! read more

Very nice store. Staff is very helpful. Bought a jacket and will be back. I was in around opening in the middle of the week so the store was empty which was good. I've been in this store around the holidays and it can get mobbed. read more

Fabulous store! Their n bulletin board is where I found my hike group too! Love this store!

Quality Clothing, knowledgeable employees, great return policies and member discounts!

Sure they have a nice gear selection, but their service is awful! I was given a pair of pants from there for my bday, but they didn't fit. Because they were a gift, I wasn't able to get a receipt. I liked the pants well enough, so I drove 45 min here to switch sizes. I explained the situation to the sales associate on the phone before driving to make sure I would be able to do this. When I got to the store, I was told there was nothing they could do for me. Without an REI receipt, no returns or exchanges. So now I am stuck with a pair of too-small pants and a wasted 2 hours out of my day. From now on I'll be taking my business to one of the locally-owned gear shops, where they're able to work with me and fix simple problems like this. read more

Everything outdoors! The membership turns out to be well worth it if you plan on shopping more than once a year. The dividends, 20% coupons, and garage sales are great. I went to their last garage sale and found a few amazing deals! The staff are exceptionally friendly and helpful. I do most of the work to my bike myself but they were happy to demonstrate when I ran into a dead end and couldn't figure it out. read more

I hate..how this place makes me spend far too much of my money and that it's not conveniently located near the center of my universe. Outside of those two factors, I love REI. It's always tidy and stocked with all my recreational essentials with the most helpful and enthusiastic store employees. The only items I've ever had trouble tracking down are mountain bikes in my size, but that's probably my fault, I'm just strangely proportioned. read more

With as much as I love the outdoors, I cant help but love REI! This truly is a great store, and if you have a membership, you can never go wrong with purchases here. Why is that? Because of the return policy... if you don't like the way that the product works, looks, feels, performed, etc, just take it back and get 100% of your money back, no questions asked. How could you ever beat that? Sure this store isn't as massive as the REI's out west. But for the Carolinas, this store has everything you could ever need. Furthermore, if you want something else that REI offers but not at this store, just have them ship it to the store for no extra cost. All of the employees are great here, and do their best in directing you to the item you need, with a smile on their face. If I could fault REI for anything... and even here, they seem to excel... is their map selection. I would love to see a better selection of localized maps for the Carolinas. But truth be told, this isn't their fault, instead its the map makers fault, because there simply aren't many good localized maps out there. If you need anything outdoor related, check them out! You might really like what you find inside. read more

Love REI! Be sure to buy the one-time membership. Very good return policy and helpful staff!

The store looks and is laid out great. Not enough selection though to warrant the trip. Can get a better deal with the free shipping and being in South Carolina, on-line is tax free. The store is not near as big or the selection as good as the stores in outdoor havens Seattle,WA or Anchorage,AK which was disappointing. read more

Stopped in this store to get a few items I couldn't find in Honolulu and was blown away by the helpfulness of the staff. I spent a good deal of money and I'm completely happy about it. Wish there was an REI in Honolulu. read more

Long time REI fan. Took my bike (not REI purchased) in for a minor fix and got some great help from their bike shop. 100% reccommend.

I was in here with my wife and she was looking for hiking shoes. The employee in the section became very rude when I was speaking with my wife about other shoe brands. Neither me or my wife were speaking with him and he butted in to give me in attitude when it seemed like we would not purchase the item. I don't mind hearing advice but this interaction was different. I really didn't expect that level of disrespect from a high end store like REI. read more