I had to get a bike tuned up that was bought for a family going through financial hardship and Payatt was awesome to work with. I was tight on time and he was willing to get the bike turned around fast. Great personality and knowledgeable. For sure will bring all my bikes to REI in the future. read more

I just live this place. It would be in their best interest by me lotto tickets because they would get most of the winnings.

Great store full of all kinds of high quality outdoor apparel! My go to! But honestly it put a bad taste in my mouth when the cashier Michael practically was begging for me to sign up for the point reward membership. Usually when you ask somebody if they would like to sign up and they say no, you drop it. But he kept saying "are you sure? Do you know anybody who has an account? You are throwing money away. Really? That's crazy." I work in a commissioned based sales job as well. I understand. And begging for somebody to sign up for you points system is totally unprofessional! read more

Whether you're hiking, biking, running, or walking, you can find what you need at REI. This location is more convenient for me to get to since I work in Henderson. I can shop on my lunch hour with no problems. I've been here more recently because I've been taking advantage of the free ship-to-store for online orders that I've made. I love the fact that REI offers this option for its customers, secure in the knowledge that someone else isn't swiping your hiking shoes off your doorstep and taking off for the trails in your new kicks. Another advantage of being an REI customer is the annual dividend check that you receive, your share of the co-op's annual profit. The refund check arrives in March and is typically 10% back on purchases. My dividend this year was about $47 so I promptly used it toward a pair of new hiking boots-score! Check out REI Garage on line for more deals on items, too. I found my new boots on there, used my dividend check, plus got another 20% off with an online coupon, so I really got a deal. As you can probably tell, I love REI: they take care of their customers and offer a lot to help you opt outside. read more

REI - Bikes Near Me - Henderson, Nevada

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Came in to outfit four adults for two weeks of camping & hiking over the holidays. I ended up only buying one pair of boots. Instead of greeting me and asking my needs the little pixie coworker asked me to pull my mask up on my nose. She was rude and you could tell she was enjoying her 'authority'. Ill never spend another dime with rei. I instead dropped $2k with their direct competition. read more

I love REI and every location seems to have the same type of amazing customer service. I've dealt with both locations in town and both times they staff has been super knowledgeable, friendly, and most importantly, honest. The merch is pricey but the quality and their willingness to stand behind their products makes it a truly unique experience each time. You can tell every time I visit this store at GVR that the employees enjoy what they do and love the outdoors as much as their customers do. Keep it up REI and GVR store. Thanks for being one of the best places to shop! read more

I took several bike repair classes at REI, so I knew the folks and the environment. But something was wrong with the brakes and it was time for a thorough checkup by a pro. I took it in yesterday and was back out of the store in less than an hour. Thank you, Ben, for taking the time to give my bicycle a complete physical. You didn't have to do it then, I could see the shop was busy, but you took the time. And you made sure I was confident (not because someone else had worked on it, but when I had tried to adjust the brakes my work got me dumped in the street) about the repairs. Your time and expertise were MUCH appreciated. And kudos for choosing kindness over chaos in this crazy world. read more

Watch out for tricky displays of items. This place frequently mixes full-price items on racks with sale signs and items, and you think you're grabbing a sale item when it's not, because it's not the brand listed on the sign. I got "tricked" into paying full price on two items earlier this week, but refused to take the bait a third time, just out of principle. read more

good staff helpful . shopped for a bike indoor trainer product was great. Thank you.

I went to this location today to have my daughter's bike tire put back on after we tried to fix her flat. The people at the bike service counter were incredibly friendly and helpful. Richie, the one who was helping us, not only fixed her tire for free, but also adjusted her brakes and checked her tire pressure. Thank you Richie! We are very impressed with this store and will definitely recommend it to others. read more

As a member of REI for over 10 years it's one membership that I'm glad I have. The Henderson store reinforces that with great service each time, every time I walk in the door. I still wish the location was larger but that's what happens when you visit the Denver flagship store and see so much more of what REI offers. The Henderson location has been extremely helpful when it comes to hiking boots for me. I am hard on shoes with most pairs lasting a year at the most. So when I wear them out and need a replacement this is where I go first. And I can count on getting helpful service, honest advice, and fair pricing. Sure I can get some of their products cheaper online, but if you're buying something like hiking boots, or an Osprey pack that you want to make sure fits correctly this is where I go. 4 Stars. My last review was from back in 2012 for this location and I've been in here many times since. And I keep coming back because they back their products, they know their stuff, and they take good care of their members. (They recommended buying the smart wool socks...and while pricey they are worth every cent I've spent on them!) read more

I love REI. I don't love REI prices. Still, REI is the first place I think about whenever I feel the urge to pick up new outdoorsy types of stuffs. I usually check their web site first to see what is available. I then proceed to internally shout some sort of expletive when I see how much it costs. Every now and then, I'll find a sale or clearance item that doesn't break the bank. I like to order things online and have them shipped to the store. They have one of the best return policies in the business, so I'm never afraid of not liking the product. On my most recent visit, I was there to exchange some toe shoes for the next size up. (They're actually Vibram FiveFingers KSO Treksports, but I call them toe shoes). The girl who helped me was extremely helpful and friendly. I agree with some people in that it's sometimes tough to get someone available to help you. Luckily, that wasn't the case on this occasion. A final word on REI prices. You really do get what you pay for. I absolutely love my REI Half Dome 2. Best tent I've ever used, though I'm far from being an expert. read more

I did not know about REI really until I moved to LV, and I really, really like it. I've been a few times, and on my second-to-most-recent visit, I decided to become a member. I was buying Danksos for a new job, and I figured that I may as well buy the $20 lifetime membership if I was going to spend $120 on Danish clogs. It will be interesting to see the dividends next year--I feel like I'm a powerful executive, eagerly awaiting my returns from my investments. However, the 5 stars really comes from service. I ended up buying the wrong size of Danskos (persnickety little clogs) and had to return them. It was so easy and they were so nice in the process. Sometimes when you're exchanging, it can be a hassle, but not here. Also, they told me that I could have worn them out and still returned them. Ummm who does that anymore? Nobody, and that's awesome. t's an outdoor person's paradise, but lots of warm things for indoor girls like myself as well. I am looking forward to having more incentives to shop here! read more

Hello REI - bye bye money. Simply put, I love REI. I can easily spend a few hours browsing camping gear - and I usually wind up finding some new necessity. I own quite a bit of their house-brand gear, and love it all. My biggest indulgence is REI socks. They are so comfortable, and last for years. Very helpful and friendly staff. Generous return policy. It pays to be a member. Highly recommended read more

Go here if you want the employees to follow you around and harass you because your mask is 1cm too low. Not enough safe spaces for the snowflakes. read more

REI is one of my favorite stores for all things outdoors. They have pretty much every brand from mid to high that you can think of and it's all presented beautifully. I just really love coming into this store. Went in this day just to look around and recover from the heat outside. They were having a sale on yoga stuff, which I notice they do a lot. They have high quality apparel for reasonable prices when you find it on sale, otherwise I shop online or somewhere else. This place can be steep. I'd been to this store on another day looking for a bike rack and that just got all screwed up. The service was so awful I actually called the next day to complain (mainly because the recommendation the sales guy gave, after giving him all relevant info, was so off I was almost stranded on the other side of town with a bike rack that didn't work and a bike sitting in a parking lot I'd just bought - terrible). Anyway, the manager came to the phone and said the matter had been addressed based on me talking to the girl at the register about the problem. These people take their customer service seriously. I love that. Know that when you go in here, for the most part, you're getting great, quality stuff and you're being helped by friendly, knowledgeable people. But with their rep, you already knew that. read more

Love REI. I come here all the time for my GU packs. I also love look at Cycling & Hiking Gear.

I didn't know until I went in today that this particular location barely has any snowboarding gear. There was also no one around to ask for help. I wandered the store aimlessly until it sunk in that my lunch hour quest for new snowboarding pants was made in vain. Desperate to make my trip worth something, ANYTHING, I grabbed a facemask and made my way to the cashier. She was on the phone with a customer so I waited while they discussed the intricacies of netting vs. no netting for tents and whether or not hiking socks really made a difference. Finally, another employee came up and rang me up. He told me that the other REI on Rampart is where all the snowboarding gear is sold. 50/50 chance, I guess! I rolled the dice and lost. Or is it toss the coin? Well, whatever, you know what I mean. Anyway! This store is small compared to other REI's I've been into and doesn't have much of a selection. The cashier was particularly pushy about the fact that REI is a co-op, and for a small $20 fee, you can be a lifetime member and get up to 10% back at the end of the year. Great! If you shop there a lot, which I don't. I'm making the trek to Rampart next week and I am not leaving without new snowboarding pants!! :) read more

I've only been shopping with them for a relatively short time, but I think i like REI. And I think I don't like this particular location too much. The store itself is fine. It has a decent selection, and decent-enough prices. My problems have been in the form of service. Now, sometimes I go in and I'm instantly being helped by someone friendly and knowledgeable - instances like this are why I'm now a member. But it seems more often than not, I'm standing around waiting for an employee. Sure, sometimes they're really busy; a wait makes sense then. But what about all those times when there are 2 customers in the store and I'm still left standing there for 10 minutes, inexplicably. I also feel that the treatment I had when I brought in some gloves to return was not a representation of the service promised on the back of the receipt, but that's an extremely small sample size, so who knows. Regardless, I'm not sure where else I'd go. Places like Big 5 are even worse, and often don't carry the same level of gear as REI. The internet is no help when you're going camping tomorrow and you find that you need a new tent. So, for now, REI is still it, but I wish they'd tighten their game up. read more

We went on a camping trip this weekend, it was last minute and we were unprepared. However REI took care of that. I haven't camped since I moved out here and we do not own any camping gear anymore and the thought of buying it all was daunting. We did a bit of research and found out REI rents just about anything. We rented pretty much every thing we needed for a last minute camping trip. The nice thing is for people like us we may or may or may not go camping again but if we do we now know what kind of tent we want and the kinds of pads to sleep on and sleeping bags we prefer. They rent the same quality product they sell. We did have a small glitch we found when we arrived to camp but at that point it was to late to do anything about. So I called and the nice guy who helped us out apologized profusely tried every possible remedy for us. He made it right in the long run, mistakes happen I understand that and don't hold it against someone. However how you react to that mistake and fix it is up to you. I will be back and look forward to the great customer service... read more

So we just left REI, where the greeter an Asian woman, asked if there was anywhere she can point me to. I decided to answer and say I don't remember, since my partner was behind me and she needed something from REI. I tell her 'she will tell you' and that's when I remember we needed a water jug, that's when our dog started barking and my partner tells me to put him down and he continued to bark. So the greeter tells my partner that they cant be in here if they can't calm down. That's when my partner said he's just excited when really it was because on our way there a small dog who was not on a leash came running after him. The location was an odd place since parking was in the back and the entrance in the front was closed so we had walk all the way to the back to go inside and right before turning and entering that's when the dog and his owner were sitting. Anyways, I felt that she didn't have to question what we were going to get at REI. As a customer sometimes we just want to walk around and mind our own business shopping. I get it it's courteous, but it sure was not courteous to let us know our dogs weren't allowed. They are little Yorkies, and she said they were yapping. But the only reason they weren't quiet was because of the incident with a stranger's dog prior. I felt that I didn't need to shop at their store especially after her telling us they can't be in there. They are dogs, dogs bark!! Hello, just like humans who speak, dogs bark. It's a shame, I'm member of REIs and this totally turned me off to continue shopping at their stores. read more

Great place to shop for outdoor activities! The prices are pretty steep but you're paying for quality. You do get what you pay for. They don't really have a big selection of shoes which is kind of a downfall and yes they are expensive compared to other stores. I would recommend checking their sale items beforehand. Their customer service and return policy is THE BEST! Even if you bought an item years ago and it breaks, you get a replacement (not sure if that refers to members only) or if you're dissatisfied after using the product, you can still return it. Other stores won't let you do that. It also pays off to become a member here. You do have to pay a $20 fee for membership but you get benefits including money back on certain items, special offers and discounts, and REI dividends. read more

I love REI! This is a great place to pick up your outdoorsy supplies (if you know what you're looking for), or to go browsing around and get help if you have no idea what you're looking for. The staff are really friendly and usually really good at making recommendations for whatever you're looking for. As a newbie to most things outdoorsy, I don't feel intimidated at all going to this store since the staff are so good at helping me out. I recently became an REI member. It's a $20 lifetime membership that pays for itself. You get dividends back every year depending on your purchases and you get invites to special REI members only sales. I love that in addition to the big name brands (Colombia, the North Face, etc.), they have their own REI brand. I gave REI 4 stars instead of 5 because almost everything there is so darn expensive (this is coming from a self-supported college student budget). I know you can find similar items online for much more competitive pricing, but I really like the store and supporting this business. They're also eco-friendly by emailing receipts instead of printing them and reducing usage of plastic/paper store bags. read more

Recommend everyone skip this location. They have a marquis front door but direct you to go around the entire building to enter a back door. I and many other customers were circling the business looking for the entrance. Seriously, not worth your time! read more

REI has everything you need for any outdoor activity that you need. Each time I enter REI, I feel like I can conquer Mt. Everest since they have everything I can possibly need to conquer it. The more I walk around the more I start imagining myself becoming outdoorsy. Then I start picking up stuff and then looking at the prices... Oh yeah nevermind about thinking I can conquer Mt. Everest, I cant even bring myself buying such pricey equipments. However, I do know that they have an excellent return policy. REI's quality is AMAZING! Anyways, the customer service is great they are always willing to help you out and they have answered all my questions that I needed to know. Recently, I bought some Keen Whisper sandals ! & i love it. If it wasn't for the lady to recommend these specific ones I would have gotten then wrong sandals for my hiking /river crossing trips. Overall, the employees are always helpful and so nice! read more

Holy crap--Rei is amazing! I've come here only a few times over the years but have recently been coming so much more as I get more into backpacking. Customer service is great. All the employees seem to love working there. The guy who fitted me for my new backpack was very knowledgeable and gave me a ton of tips. Get a member ship and get money back at the end of the year. read more

Great place for all your outdoor and many sporting goods needs. I actually don't much use it for this... but I have bought compression socks from here which I wear for work (12 hour nurse shifts). They're pricey but absolutely worth it - particularly if you become a member and get your dividend back at the end of the year. read more

I don't bike, kayak, snowboard, camp, or climb anything bigger than a flight of stairs. REI makes me wish I did. I have purchased some running gear in here before, and I always end up spending more money (and time) than I intended. They just have so many neat things to look at. Now the salespeople have little handheld checkout devices so they can check you out wherever you are. This is DANGEROUS, because if they approach me while I'm admiring something, I'll likely pull the trigger and buy it before I've even thought it through. I am an impulsive shopper - it's a downfall of mine. read more

I've been a member of REI for decades. This is the one branch that I don't like. As you might expect from REI the shop is nice, the selection is great. It's fun to browse here and marvel at all the amazing gear. (5 stars) It's the employees here that I don't care for. You practically have to beg them for help with a question. It's almost a self-service store. (Minus 2 stars) The last visit was to research renting camping gear. An employee referred me to the bicycle guy. I guess he's the only guy in the store who knows about renting gear. So, you hang around waiting for him to finish with his customer. Meanwhile, other employees are just lolling around. But they can't help. It's the bicycle guy. Finally he finishes. I ask about renting a tent. Renting gear is not his favorite subject. He's irritable. He doesn't want to spend any time helping with questions. This and other visits to this store have left me reluctant to go there. I decided to buy gear elsewhere. To hell with them. Don't judge REI by this location. Their other locations are great. read more

REI sells high end Top of the line equipment ranging from tents to mountain bikes. You get what you pay for and in order to provide greater incentive REI provides a $20 one time payment option to join the REI club for life offering discounts and special offers on their goods. It's camping and outdoor luxury. Why buy a steel cup when you can buy a steel French press cup? Of course you can buy online. I like the feel of in store browsing and they have quite the selection to entertain. read more

Three of them have been rude to me, some are nice. They should stop enforcing that idiot mandate!!!

Usually I love this place, but today...Not so much! After waiting around for about 20 minutes, I finally cornered a salesman for some help. I was/am looking for a jacket. Everyplace I searched and asked said REI has the best selection. You will definitely find what you are looking for. UM, NO ! After my first 2 stops...1. at the North Face Outlet, and the other Timberland I found nothing. (See my reviews of those) Both places said go here. Well......REI didn't have a damn thing. Drove all the way across town for nothing. read more

Always great service, clean store, love this stores and I been in more than one in Rancho Cucamonga CA, Huntington Beach CA, Las Vegas NV, Henderson NV, and Austin TX, read more

Love love REI! & this location has awesome staff on hand. Guy with the cool color hair (didn't catch his name) was awesome and super informative & this is the second time we checked out with Caitlyn. She is a ray of sunshine!! Super attentive & super helpful... give this girl a RAISE y'all. read more

Mixed reviews on this. Very clean store, lightly staffed, wish they had more options for camping,and kayaking. More of a REI bicycle shop then a regular REI store. Prices are higher than I would prefer. read more

REI is a great place for all your outdoor needs. The store is a bit small compared to the other big box sporting good stores but it still has everything you need when it comes to the outdoors. Personally every time I have been to REI Henderson, the staff has been wonderful and very knowledgeable about everything. Many times I have walked into the store without a clue of what I needed but after a quick five minute conversation with one of their staff, I know exactly what I need and where to get it. Thanks REI! read more

First off, I am not an "out-doorsy" person. I really have no reason to be in an REI. Most of this stuff just looks weird to me. Sure I can see bicycles, tents, and other camping paraphernalia, but honestly I just don't have much interest in this kind of stuff. With that being said, I DO have friends and a boyfriend who are avid about camping and hiking and running, etc. I like this location because it is nicely located at The District one of my favorite shopping centers. Every time I have been in here it has been clean and organized. And even I have not had a problem finding certain things. I've been here to buy camping pots/pans for a friend's wedding gift. I was pleasantly surprised to find a set made in the USA - and for a reasonable price too! I have also been here to purchase a gift certificate for my boyfriend. The cashier was so nice, she even asked if I was buying it for someone who had a membership. I wasn't sure, so she looked my boyfriend's name up and he did indeed have a membership! So she linked the gift certificate to his account! So now if he happens to lose the card he will still be able to use the money with just his account number! Overall this is a wonderful place with very nice, helpful employees. If I ever find myself needing something for camping or what not I am sure REI will be the first place I think to go. read more

I love to browse around at REI. They always have camping gear that I never knew I needed! Their prices are higher that Big-5 or the other sporting goods stores, but they sell a higher quality product in most cases and back it up with their awesome return policy. I really like that they have gear in the store for hard core backpacking / camping trips. The kind of gear that must be light enough to hike in with and yet hold up to the wilds of nature. Some of the clothing is a good buy, but a lot of it is over priced for what it is. I wait for sales to get the clothing items I want. They have a decent selection of quality cycling parts. read more

A little more pricey, but you get what you pay for! The quality of the gear is great, but it is the costumer service here that is making me put 5 stars. One of the employees told me, "you can't know for sure how you like it until you've tried it." I bought my first climbing shoes with them. I had a really hard time finding the size that I wanted. I went to big, then to small, then to big again, then just right. I am so glad they let me take the shoes to the gym to climb to see how they worked in action. They never looked at me like, "are you serious, this is the third time you've come back." All around nice employees. Help is also always close by. I've asked for a decent amount of advice on beginner climbing gear and I love everything that was recommended to me. REI has definitely won my business! read more

REI has a few obvious challenges being in Las Vegas. #1 - Not a lot of need for raingear. #2 - Lots of sports only take place in spring, fall and winter. #3 - Vegas seems to be the main attraction for tourism, not the outdoors. It makes sense they have a limited selection here. For an out of towner or someone from up north it may seem tiny. That being said, it's a great place to hunt for deals on warm weather gear! read more