I had my Giant getting maintenanced at REI when they told me my dropper seatpost was having issues and would need to be replaced. I would need to go to Giant to get my part, and I was given the malfunctioning part to take as a reference. I came to the Henderson store to get the part. the man helping me took the reference part to the back, found the new part, and came back after a few minutes of examining the old part. He gave me the new part but cautioned me that, to him, the old part still seemed fine. He then went on to describe to me a common issue that can sometimes seem like the problem is the dropper post, but is actually related to the cables. He said he wanted to give me a heads up before I spent the money on the part, just in case I wanted to try going back to REI with the new insight. I thanked him and decided to get the part anyhow, figuring it's 5 years old, so it won't hurt to replace it regardless. Nevertheless, he offered that, if after replacing the part, the seat still doesn't function properly and REI isn't able to fix it, to bring it in to him and he'll take care of it. "I don't want you to have to pay twice for the part and even more repair" (to paraphrase). My takeaways: * Gave advice and knowledge (most good salespeople will offer that these days) * Provided an alternative for what my issue might be, despite that meaning they could lose the sale * Offered to include fixing my issue, free of charge, if the REI folks still couldn't figure it out, as a thank you for buying the part I appreciated each of these things, and I felt it was important to mention it to others. read more

IF after reading this post, you still decide to give this place your business, you've been warned. My son earned and saved enough money to get hydraulic breaks for his bike. 185+ later for parts and labor from Giant, he had what he wanted. About a month later, he starts to have issues with the hydraulics. My wife takes the bike in with my son and the two men who were there gave her attitude and started to make accusations on why it probably no longer works. They didn't know, but my wife took the bike to Swanny's prior to going back to Giant and they said something inside the hydraulic casing was bad. Giant told my wife they could see scratches on the break system and it most likely stopped working because my son dropped it crashed his bike. Only option was for them to "look at it" and let us know what was wrong. A week later, we get a call with two options from the Giant. Give us $125 to put a new one on or come pick it up. I told the guy that I would never do business with a company who accuse customers of things and who don't guarantee their work/products, and I would pick the bike up. Rule number one when doing business with someone, if they don't guarantee their work, don't give them your business. Rule number 2, If they talk down to women, don't give them your business. read more

I was recommended to go there from another bike shop. The guy that I spoke to was very rude. Barely wouldn't answer the questions had the nastiest attitude wasn't helpful at all. I don't recommend anybody going there. I am a constant creator with over millions of followers and I plan to let them know how I was treated when going recommended from another bike shop. read more

I just moved to the area and was looking for a shop to reassemble my bike that I shipped from across the country. It had already recently been tuned up and taken apart for packing and shipping. Since there really wasn't much work needed other than a simple reassembly of a few parts, they were kind enough to give me a break on the full price of assembly. This was really clutch for me, because I've been paying everyone an arm and a leg just to get this bike shipped! Amir was super helpful and sweet from my initial phone call to check out, even showing me some bike trails since I new to the area. Jeff, who helped me out with getting new pedals for my preference, made sure every single part of my bike fit to my small stature and was so kind and patient. I felt such good vibes from this place. I was so grateful for the above and beyond service and conversation, I went out and bought Jeff a fancy chocolate bar. He is henceforth to be known as El Jefe and I will definitely be back. Love this place! read more

This store is great! They really took care of my son's bike. They were so nice. Also, so many cool bikes to look at. I'll definitely take my repairs there and buy my next bike there. read more

Very nice and knowledgeable staff. They are patient, happy to explain everything, and not pushy at all. The shop has a lot of options to choose from and if you aren't sure what you're in the market for they will help you. read more

My husband has a bike well over 10 years that desperately needed servicing. Now that we live in a bike friendly neighborhood. Giant took great care in advising what was needed to get it operational again. Pricing was fair and more importantly, we felt like we were in good hands. I highly recommend for anyone looking to get back on the horse/bike. read more

What a great shop! Went here to purchase a bike, they didn't have the size I needed so they offered to order it from or go to the store in Las Vegas because they had it in stock. I ended up going to the Vegas shop to purchase the bike. The Henderson location is my preferred shop to go to. They are friendly and knowledgeable. They did the first service on my bike in no time. I would highly recommend these guys. read more

Outstanding rental service and easy access to dingle track from Anthem East trailhead using off road paths roughly 5 minutes from the

If you're looking for a good bike and reasonable price, go to Giant Bike Store at Green Valley and look for Jeff, he's very knowledgeable and friendly guy there. read more

My son and I came in because he had gotten a flat and didn't know why. He just started biking to work, and he wanted to know how to fix his bike. The technician took time out of his day to not only fix the tire, but also show and teach my son on how to fix it himself. After explaining how to fix his tire, he actually gave my son the tire, and let him fix it himself. In the process, we learned that why the tire had gotten a flat, and the technician told my son how to replace a ripped tire, and explained to him what to watch for. We were going to Youtube it, and do it ourselves, but we are both very happy with the service we got. Frank was extremely patient, and under his tutelage, my son now feels confidant that he could change his own tube and tire if he needed to. Thank you Frank and Giant for being there. read more

Excellent customer service..very knowledgeable of products on the store friendly and great hours especially on weekends

Staff here is AWESOME! Super helpful and friendly and super knowledgeable- fixed a problem I've been having with my bike when no other place (including REI and Trek) could find the problem, didn't try to oversell me anything and gave us info on a cool ride in Ely coming up next year - wish we would have found this place sooner - they definitely won our business going forward! We didn't get their names so we're just calling them "the 5-star guys"!! read more

After packing my bike and flying for a race in NC two bolts were missing on my bike when I unpacked it. I called Giant in Henderson and Frank saved the day! He was able to find the impossible to find bolts and I was able to race Ironman 70.3 Worlds. Frank you are AWESOME!! Highly recommend Giant Henderson! read more

Giant Bikes has been such a welcome addition to Henderson. I used to have to drive to Mountains Edge for my bicycle needs and service and now we have a shop so close to home. I have both purchased a bike from this shop and used them for service and I could not be any happier with the customer service that has been provided. Jeff and team are such a pleasure to deal with. read more

I stopped in to get the gears on my bike looked at. Ray and Greg were very helpful in repairing my bike, and they DID NOT CHARGE ME because they said it was an easy fix. You don't see customer service like that much anymore!! Thank you very much. read more

A few days ago Jeff and Frank took very good care of me. Every other bike store I have ever been to I always felt rushed, not welcomed or in some sort of sectored society. Walking into Giant Jeff and Frank answered all my questions and didn't make me feel dumb asking them. Will be going to Giant for all my bike needs. read more