The associates at Henderson Harley are always quick to smile or answer a question a customer may have. The showroom was sparkling the coffee was hot and there were some mighty good deals to be had. read more

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I came in cash in hand ready to buy Bike and I wanted some direction and you know just had a few questions before I committed to it. I've read my entire life. I currently own bikes, but I was ready to buy one from Harley itself, and I went in. I walked around. I was here for about 5 minutes and not one single person said a word to me and to the point where I ended up calling my brother because I just felt very out of place and we sat on the phone and he encouraged me to stay and keep looking and just wait someone will say something and sure enough another 10 minutes go by and not a single word from anyone. I get off the phone. I'm in there for another three minutes and still nothing. I would totally understand if they were super slammed or something, but they were two other people on the floor that we were looking at bikes and one of them was about to get a test drive that is the only person that said something to me and that was a customer, not even an employee. Employees looked at me and I was a single one smiled or anything the counter Gurl finally at the end when she realized what was happening gave me a half hearted Welp sorry smile as I walked out the door irritated . Very frustrating you never know who's gonna walk through. That door is kind of just be friendly to everybody. Or at least say hey, we'll be with you. Just give us like 20 minutes again cash in hand was ready to go. At this point, I'd rather just buy another bike off Facebook marketplace. read more

Never received a call first time no parts available/substitution part available ......... crickets Stopped in and hear , oh by the way your part will be in December, mid September dropped off bike and moving to California... uh hell no !!! So decided on substituting a different part and off to wait for a call . Crickets ‍ smh zero communication skills almost knuckles dragging on the ground! FUBAR read more

tried 4 x times to get a quote. Was pre approved through HDFC and Melissa still has her finger in her nose. No thank you. Il take my bike and money elsewhere. read more

Great Dealership! Andy, the manager, is friendly and helpful. The dealership is supportive of the Hog Chapter. The repair shop is amazing also! I recommend this business. Come ride with us!! If you need info about the local HOG chapter Andy can let you know who to call. read more

I reviewed this spot almost a year ago with a different POV, but after so many negative experiences I had to follow up. This message has nothing to do with service as they are always on top of their game and know how to take care of me and my bike. Sales is a joke. Every time I go in now, I know I'm recognized and they don't treat me as a serious customer. Last time I went in to get an appraisal on my bike for a cash offer, and after talking for 15 minutes I got asked "Would you be okay with 45-5?" I calmly said yeah I'll leave it here and come back then, assuming that was the time it would take to appraise the bike. It was in fact the offer, instead of going through the hour long appraisal process they said it would take, they simply googled an answer and told it to me. There are 2 sportsters on the floor both being listed for over 9 grand in worse condition than mine, and the offer I got was 4500$ for a more expensive bike? Even if it was an accurate offer which is impossible, you're going to double your money on your used bikes? That's genuine robbery. read more

The only good experience Ive had with this dealership is the motorcycle classes i took when i purchased my first Harley Davidson motorcycle which I was told buying a screaming eagle was the "Cadillac of motorcycles and top of the line". Two months later after riding about 6k miles turns out they had to rebuild the engine and took them 11 months to fix it. A year later I finally get it back only to find out the exhaust is starting to crack on the inside of one of the clams and since it wasn't a Harley exhaust even tho it's the one they sold me wasn't covered by the insurance. I purchased a new headlight and was told it would take a week for it to come in and I had to call a month later only to find out the guy had ordered the wrong one so I asked for my money back and I was told to return in two hours because they didn't have enough cash on their register yet. When I returned 3 hours later I was only offered store credit because they still didn't have enough cash on their register. read more

Great service, price, and selection. I highly recommend this place. 10 stars for sure will come back again

It's all about the service department for me. Robert in service is amazing. I purchased my 2010 Street Glide from them this year. Whenever I have small issues I contact service and Robert tells me "come right in and let me look at it". NO DRAMA! They really stand behind their product. If you ever need something done to your Harley, for service or parts, take it to Henderson Harley Davidson read more

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Service dude needs to learn customer service skills! Engine light came on and my battery was weak so I rode over to Harley to buy a battery. Got a price for the battery (225) and asked if I could borrow a screwdriver for a minute to replace my battery in there parking lot " I don't lend out my tools and neither will anyone else here, but we can install it for 120.00 bucks" THANKS FOR THE HELP...... I found a screwdriver in my bag and replaced it in 10 mins in the parking lot! I definitely wont recommend Henderson Harley! Ride the extra miles to Red Rock or Las Vegas Harley! Thanks for nothing! read more

I ordered a back rest from the parts counter, said it would take 4-5 days to arrive. 5 days later no part and no answer on when it will arrive. 5 more days later I call to check on my order and the person on the phone said it has NOT been ordered but he will get it here in 2 days.... 2 days later part arrives, wrong color... parts department tell me it will be about 4-5 days to order the correct one. So I ask does anybody in town have it? And he looks in the computer and says no, nobody has it. So I call red rock Harley real quick just to ask them and they said they have 3 in stock and have had them for over a month at their location. Being lied to and treated like my business doesn't matter to them is why I will never step foot in this location again. Very disappointing how poor this location has become across the board. read more

I just finished the Harley Davidson Academy course here and it was a blast a good mix of refreshers, challenges and progress. I have rode in the past and figured it's better to learn from the pros instead of winging it. My coaches were Steve, Marco and Sol they were a phenomenal pool of knowledge sharing tips and techniques to make sure you are as SAFE as you are CONFIDENT. By no means is this a walk in the park there are milestones and expectations that are held to the highest of standards. I highly recommend taking a class at Henderson Harley. read more

Henderson Harley-Davidson - Certificate - Motorcycle Dealers Near Me - Henderson, Nevada

Go to Las Vegas Harley or Red Rock. Better service and selection. One stop shops. Henderson HD is too small.... read more

Henderson Harley-Davidson - So-Cal - Motorcycle Dealers Near Me - Henderson, Nevada

Very exquisite shopping experience. This is a design specific specialty shop for only Harley Davidson clothes motorcycles and equipment. I went there specifically to buy a shirt for my sister in law whom I'm going to visit in Ireland in June. I wasn't disappointed! They had exactly what I was looking for in a designer ‍ Harley dress shirt. Price wasn't an issue because I knew it going to be expensive. My sister in law loves anything Harley Davidson and I know she'll love this present. read more

They have a wonderful and helpful crew there. They helped me purchase my very first HD, a Road Glide, which I am completely excited to ride! Great selection of bikes and tons of merch to enhance your HD experience and lifestyle. read more

There are alot of Harley dealers and shops in the Vegas area... But this is the mac daddy of em all!! Near the airport and the Vegas sign is walking distance... but, They have their own sign with a bike bolted down to allow visitors to sit and snap pictures. They have everything here lots of bikes to choose from, some real beauty's and some good prices... I'll be back I got my eye on a street glide! All the standard gear, helmets, boots, clothes. A repair shop AND a snack bar attached next door. The service was top notch... Even for lookieloo's! This is the Harley shop to check out if your in that part of town!! read more

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Since February 2007, I found my Harley Davidson Home. From the Manager (Old as Dirt Andy) LOL! The cast of employees are second to none. Not one but 2 motorcycles from a Dealership that is the best of the best and second to no one. If you " DO NOT WANT THE TRUTH", stay clear of the Sales Manager Justin. Such a happy and honest person to be around. From the management to the young I am wet from washing motorcycles (Brenden) I have never question their loyalty to a customer. Parts, Service, and Motor clothing. Your team Andy, such an award-winning cast of characters. Thank you so much! read more

Henderson Harley-Davidson - My expensive toys! - Motorcycle Dealers Near Me - Henderson, Nevada

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Outstanding customer service!!! I have worked with the parts department on two (2) separate occasions and both visits have been great. Everyone associated with Henderson Harley is knowledgeable, professional, respectful and well prepared. Thank you for making my experiences memorable. When it comes time for me to trade my 09 Roadglide, there's only one place I will consider. Thanks again.... read more

IF YOU WANT A BIKE- HENDERSON HARLEY IS THE PLACE TO GO!! My husband and I just purchased bikes, I purchased a New Tri glide and he purchased a used Street glide. The whole team was amazing to work with especially Joe and Justin. While we were there, We were treated like family and everyone was very professional. After the purchase -they checked in with us and made sure we were good with our bikes. My Tri glide is amazing but my husband had a couple issues with his bike but the team at Henderson Harley took care of it immediately!! We are extremely happy with everyone!! Special thanks to everyone there for their professionalism and for putting up with my hubby. Lol!! read more

Came in to buy a Road Glide, the sales manager was friendly and knew me from the emails we had been sending for a few days. I looked at the used inventory but they didn't have one I likes so I opted to buy a new one since Harley was offering a $2500 trade in bonus. He offered a reasonable amount for my trades but neglected to inform me he was also including the trade credit on the offer. When I asked about the trade in credit he said was avoiding the question because he was trying to hide it in the trade offers. After finding out that and looking at book he was offering me way below wholesale for my bikes so I walked out! I will go to a dealer in the Phoenix area to buy my new bike... the manager states they offered me retail for my bike for the sum of $12,300 but that isn't even wholesale for it according to Harley when I submitted it for trade in. Guess they think everyone is stupid? Photo of what Harley says it worth on trade in attached! read more

Henderson Harley-Davidson - What Harley says my trade is worth and the dealer says is actually retail! - Motorcycle Dealers Near Me - Henderson, Nevada

I bought my 2021 Road King here. I love the bike. The buying experience was fine. My complaint is the over priced service. I was quoted $1050 for new Dunlop tires front and back. Master tech down the road was $780, and another place down town was 730, all for the same tire. Harley certainly doesn't make it easy to support them beyond the original purchase of the bike. Very unfortunate. read more

Got some new 20"bars I wanted installed asap, so I decided to do them my self. Once completed my clutch didn't feel the same and I just needed some reassurance that my bike was in good shape. I called up Henderson Harley and spoke to Ben. (He"s a great guy) besides informing me of the best time to get a walk in service for the day upon my arrival he came outside went over the bike for me. I was in need of a back tire which he pointed out but I was also in dire need of rear breaks that I was unaware of. I was there for about 3 hours which was totally reasonable for all the work I got done. During that time Ben shared good riding routes throughout the United States. He checked on me often, made sure I had refreshments and food. The quality of service I received most certainly deserves this 5star rating. I will return for all my Harley needs in the future. Great service, great work and just good people. Thanks again Henderson Harley! read more

In 14 months I've spent roughly $60,000.00 with Harley. I bought a Ultra Classic from them once. (Cash) They missed out on my 2020 Street Glide Special, because their sales team dropped the ball, so I bought it from Red Rock the next day. (Cash) Given these FACTS one might think you could walk in a pick up a quart of oil pretty easy, since there were more employees standing around then customers. NOPE not at Henderson Harley. Once again very disappointed, and walked out with nothing, because their customer service sucks. I would suggest you save yourself the frustration and aggravation and shop somewhere else. read more

****Derrick the Internet Manager reached out and it seems like this will be resolved shortly. Will update the review once we have title in hand. Thanks! Hi! Can you please PM me? I need to get the title from you all that I asked for 8 months ago? The loan company is threatening to repo the bike that we bought from you now. Ya know, I can only be patient for so long. I think 8 months to get the title from the DMV is a little excessive. Okay? Thank you!! It would be super if your managers would follow through. Have a great day! read more

I really like this dealership. They aren't too pushy when it comes to sales, you can rides bikes you may in interested in and the selection is good. There are many other accessories offered including clothing and helmets. Overall prices aren't too bad considering your at a dealership. They offer events often on weekends that allow you to hang out with other like minded riders. They also will teach you to ride if you don't know how. It's a good full service business. I recommend. read more

When Harley-Davidson announced the release of the all new Pan America I was thrilled! They had an online purchase deposit option so I jumped on it. Unfortunately, H-D never explained their policy to the dealerships. They were surprised when I showed up but they handled it better than any other dealer that I have encountered in over 50 years of riding. These guys are truly outstanding! Today I stopped by to order an exhaust for it. Most dealerships are back ordered for months. They had it in stock! read more

Henderson Harley-Davidson - My new bike! - Motorcycle Dealers Near Me - Henderson, Nevada

I went in looking for a SE120r engine for my 2008fltr. Management will not sell that motor because its not 50 state emissions compliant. For that i would give Henderson Harley no stars if possible. That last thing i would have thought is some woke individual managing an HD dealership. On the same day i ordered a new tranny sub assembly and oil pan only because the tranny was 70 buks cheaper than across town. I will give Vinnie 5 stars for his customer service. My bike upgrade is running into the 15k range and its to bad Henderson HD didnt want that business. The day i went in the first 20 customers got a $20 gift certificate. I walked in at 1pm and got the 20. If you cant get 20 paying customers 4 hours after you open the doors you have a management problem. RedRock HD was excited to help me with the new engine and all the other HD products to get me set up for a bike that's going to be a beast. Will i go back to Henderson HD most likely not. read more

Randy in parts is the man. I waited for the wrong part for almost a year (don't blame them blame this whacky economy right now). When the parts finally came in I went to the store to pick up the parts it was three parts short. I was super bummed , imagine waiting all that time for nothing. Randy saw how sad I was , and went and hunted down all the parts and made sure I was happy. (I feel like I got way more than i deserved)This man deserves a raise and this store deserves your shopping. This is why u buy Harley guys .. because of people like Randy . read more

They won't service Harleys older than 2006...how many car dealerships will not service cars older than 2006? What a terrible precedence for any dealership. After I blasted them they tried to reach out to me. My advice: I have been riding since 1967, and am a long time Harley owner--but I would have to say go Indian! The Indian dealership will work on your bike and not leave you hanging like these arrogant bozos did to me and my buddies. read more

Took the beginner riding course from Sol and Mike. Our group loved working with them. They explain things well without making you feel foolish for asking. This is a great course from amazing instructors. They are as excited to be there as you are. Also, extra kudos to the GM Andy for going above and beyond for me. Great group at Henderson Harley!!!! Speed up to slow done, no drama!!!! read more

Just completed and passed the 3-day New Riders Course at Henderson Harley-Davidson. Really appreciate all the guys there. It's a great course and the instructors really care. Thanks, Guys. read more

I went in yesterday just to get my bike's ecu flashed and when I told Robert D. In the service department what I wanted done to my bike he knew exactly what I was talking about. Robert asked if I was going to be waiting until the service was completed and I told him I could get a ride if needed. Robert went into the shop to verify how long it would be and he was able to get my bike right in. Throughout the encounter Robert was very friendly which is refreshing during this time where it seems most businesses no longer make customer service a priority. read more

Every once in a while, when adding new equipment to my bike, I find that the wiring for the new part is WAY to short to fit into the old part's location. I thought, why not just stop into the Harley shop and see if they have a simple solution for "the wire's too short" headache. The service manager said they didn't stock anything like that, "but hold on a second." Into the back he went. Two minutes later he returned with a new wiring rig that he had just thrown together, shrink wrapped and all. When asked how much I owed him, he just smiled and said, "Nothing. I'm glad I could help." read more

Ok I can't say enough about the crew here. Andy, Jeff and Ben all great guys! They will go the extra mile and then some. This is real customer service. read more

The team here is great. I took my bike to the service department and Robert helped me out. Real nice guy very informative. He was very detailed with me and the work i wanted done. I appreciate him shooting straight with me. Not to mention the price was fair. I really liked how my bike turned out thank you. I bought my wife a bike yesterday and had a really good experience. Matt was our sales guy and he took care of us. When it came time to talk with financing Justin did us a solid and got us a really good deal. Jessica was really nice she wrote up our contract. That whole team is great to work with. Lets not forget Mrs. Connie in the front. She is always happy and makes sure to answer your questions. read more

I go to Hendo HD cuz it's closest to my house...but never again. I called SERVICE and got a quote of $40 to install a new jiffy stand spring on my '01 fxdl. That's pretty good for Harley rip-off prices, so I agreed to let them do it. I called back a week later on Saturday to schedule an appointment for the install, which was scheduled for the following day, Sunday. On Sunday, my wife and I waited 30 minutes when the service writer, Robert, says... Robert: "We are all out of springs right now" and he handed me an invoice for $144!! Me: "Why did you schedule me an appointment when you have no springs in stock?" Me: "And no way am I paying $144 to install a spring in 10 minutes or less!" Robert: "You just wanted an appointment, so I made one for you." Me: "To get a spring installed!" "You should've set one aside for my appointment today." ...so by Robert's logic, if you make an appointment at his stealership for an oil change, tell him you want the oil too! There is a chance they might be out of oil but he'll still schedule you to come in. Drrr. He was real condescending too. Take it or leave it attitude. And, we used a "Free Bike Wash" coupon for my wife's Sporty, and they brought it back out dry as could be. No evidence of it being washed. We couldn't find a drop of water on it but the Derby cover was filthy (pictured), so they did something to the bike. Not sure what. Her bike was cleaner when we brought it in! read more

Henderson Harley-Davidson - Free Bike Wash! This is what your bike looks like afterwards...and it's burnt on now. - Motorcycle Dealers Near Me - Henderson, Nevada

I have called 3x now trying to find the price of an oil change or the price of a kit to do myself. Placed on hold without an answer for up to an hr. Tired of calling so I come in with my husband and the store is empty, by empty I mean abandoned empty. Not even anyone in the service dept. We wandered around for 30 min called out to someone and no response. My thought was did I arrive before it opened? Nope it was 11am... No notice on the door for closure for meetings no nothing. Did you leave the doors unlocked? A little troublesome when the keys are in the bikes. We finally left still cannot get answers needed. However if you are in need of a manager or store manager after this let me know.. I have experience! read more

Henderson Harley-Davidson - In the store yesterday for @ 30-40 min. Not an associate in site. No one at any counter no one in the back? Is this normal? - Motorcycle Dealers Near Me - Henderson, Nevada

After a year of not having any issues with my bike, i decided to make an appointment for an oil change. Drop off the vehicle around 10am. I called back around noon the bike wasn't done yet. Ok, i called at 5pm and the bike is still not done or the paper work wasn't even submitted yet for an oil change. So I decided to just get the bike since they were about to close. I was told they were busy and short staff. From 10am to 5pm? Really? For an oil change. So, if didn't call , the bike would be in the shop for another day. Again, for an oil change. It was very disappointing to have that type of service treatment from this place. They've been really great the last few times I took my bike for service. Even Andy and Robert were helpful during those years , but i did not see them there during this mysterious oil change that never happened. Russ did apologize for what happened, but how do i take the trust anything back to a customer when you let it happened that long, when the job can be done in less than half an hour if they really wanted too. I get it, short staff , busy etc..... let a customer know then that it might not be done until the next day. I'm sure that sounds so awful getting an oil Change for 2 days. I've never seen or heard any place that takes 2 days to get an oil change. I've waisted my whole day waiting for something that wasn't there. The anticipation of completion wasn't even close to what i was expecting. Again, for an oil change? I don't know if Robert or Andy would've made a difference, but unfortunately they weren't there. Nowadays, we're living in a world where reviews and complaints are extremely important to any businesses out there. I just hope and wish this is the last time or only time this ever happened. Other people would've made this even a bigger issue. I'm giving it a 1 star , because of the treatment and service i got. No Supervisors or Manager came out to apologize and make it right. I'm not really asking for it, it's just the principle of the whole situation. It's still a good place but let's just all fix the issue before it gets worst. Maybe better training on follow up to customers, better training on communications between workers how things should be done. Maybe, but I'm not here for that. I'm here to give what it deserves. Again, very disappointing and saddened by this review. Now, I'm only giving this 1 star today, because of who were involved during this day. I'm sure someone will fix this issue and other days I'm sure the service is great. I do apologize for making who ever were involved looked bad, but this is what I experienced and it should be addressed. Please, be consistent on good service you want to provide for your customers, because it's expected. Do not lower your standards just because you're short staff or other reasons. Especially, Harley-Davidson a well known and respected brand. Have some pride with the company and show the world what Harley-Davidson is all about. read more

Great service from Marcus, Brandon, Mike and the entire team at Henderson Hd. Went in on Saturday for the little get together they had and ask a few questions on my 48 with Marcus and ended up rolling out on a Breakout. Never thought I could've made it happen but Marcus truly busted his a*$ to make it a reality. Much respect to Marcus and the whole team over there. I'll be sending everyone I know to these guys. read more

Had another great experience at an HD Shop. I came here to check it out being that my new rider class is in October. Mike Gullotti was outstanding, the first time I came here he took the time to show me around explained a few things and was just great. I returned during the weekend to show my wife the bike I am interested in, and to show her the shop. Again we met with Mike and he explained everything to my wife and daughter. There was no pressure to purchase anything and it was an all around good time. Jeff was another sales person that spoke with us while Mike was busy with another customer. Jeff was very helpful, and just took the time to take care of us. It seems like the entire staff at HD Henderson is very helpful and willing to go above and beyond. Really looking forward to learning how to ride and of course my first bike purchase. read more