I was a bit underwhelmed the first time I went to the Albany REI, and that's only because the other REIs I have been to have been huge, with rock climbing walls, huge selections of bike parts, large amount of used gear for sale, and racks upon racks for clearance merchandise. While our store is smaller, I've found that the staff members are wonderful. Each section, such as bikes, shoes, electronics, etc., has dedicated employees that are knowledgeable, and they have great patience and bedside manner. Just today, I took my mom shoe shopping, and the wonderful lady, I think her name was Lily, at the shoe department, found the perfect shoes for my mom. We've never even heard of Altra, but it's a brand of shoes that is zero to low drop, with natural width toe boxes, and comes as both trail running and pavement running shoes. She answered all, and I think that should be ALL, underlined, and in bold, of my mom's questions, until I was finally able to drag mom away, to pay for the shoes. read more