LuLu led us to believe that he would do a good job on a car we did not want to buy because the air…read moreconditioner was not working. He insisted we put a deposit down before it got fixed. Lexus quoted $4000 plus so he decided to fix it himself. He was taking a whole week and was going to overcharge us for the car. We decided to find a car somewhere else and he refused to give our money back. Why try and sell a car where air conditioner doesn't worK? and insist on a deposit first??? Bad service. I will not do business with Gotham!

Lulu was great. He did everything for us. We found a car we wanted and he secured our financing and…read moreADOT paperwork. Lulu went over and beyond and even drove our vehicle down to us in Yuma on a Sunday afternoon. I recommend this dealership 100 percent.

I found your approach to an insignificant engine problem both misleading to my wife and VERY…read moreEXPENSIVE. My wife took her car in for a scheduled 'recall' notice she'd received. Her 'check engine' indicator icon was lit on the dash panel of her 2010 Prius of 173,000 miles. The service technician told her that the EGR (Exhaust Gas Recirculation) Valve was malfunctioning. She asked whether that was a problem and was scared into believing that the issue "might prevent the engine from operating optimally" and that her "gas mileage might suffer". Both statements were true, but definitely not critical nor dangerous to the vehicle's operational safety. She wasn't told that it was for the smog control system on the car. She was charged almost $850 to replace the EGR Valve! A search online locally shows that this type of repair on her car should be between $484 and $832. Naturally, Toyota is right up at the highest price point. EGR Valves can be serviced and cleaned to extend their life, but this was not offered as a less costly alternative, as Toyota "recommends replacement". Of course they do. More dollars given to the Service Department. 100 miles later, the 'check engine' indicator light reappeared. I took the car in to find out why and was told that a sensor that monitors the EGR Valve had (coincidentally) stopped working. This repair would cost another $645!! I told them they had gotten their last money from my wife and I and that I would be taking her Prius somewhere - - that is, anywhere else in the future. Toyota is a company that has the most expensive repair parts and charges exorbitant rates for their labor hours.

She Burned my wife with 35k sold her a car for 45k and the 2007 Acura had very high miles the car…read morewas only worth 3k at the end for her to take it. & while having it she will shut it off every minute pos with her GPS she had on it.

I went in here 2/9/20 and I told the lady I lost my wallet and it had my speedy cash card in it…read moreand she was very good at doing what she could to get me a new one and I am going start useing my card to get my checks two days early I just want to give a shout out to the friendly service I got I would go to here to get loans and what I can get done here because everyone here is friendly and good customer service thanks speedy cash

Amazing & fast service ! Great experience, all the workers were amazing especially Jessica !read more

Shout-out to Nicole for helping us during the most difficult time of the morning !!! System was a…read morebit slow but she pushed on with the hard work and she's the realestttt !!! Thank you Nicole we sure will be back !

Stopped in and was met by smiling Clare and Isveth! They appeared very professional and happy to…read moreassist with anything! They where friendly and knew their stuff. Very professional.

Not content with being the best bank in Tucson, Chase Bank at Swan and Speedway (and, Chase Bank at…read moreCountry Club and Broadway) in Tucson, have decided on a race to the bottom--equal only to Bank of America in poor customer service. (Here's what customers at B of A say about the new indoor ATM's and long lines: http://www.yelp.com/biz/bank-of-america-tucson-7?osq=Bank+of+America) I wrote a glowing review of Chase Bank in 2014 because of their friendly, fast, and thoughtful customer service. But, now, they have closed their drive-through windows (forcing more customers inside), AND they've closed off all but two of their teller windows. Oh, they've added an indoor ATM like Bank of America too. Can you believe that they'll actually tell you this will be better for the customer?! Well, there are many reasons why customers need to talk to a teller. In my case, I'm handling the estate of a relative. This means that I cannot have a debit card or use an ATM when depositing money (such as the sale of a home)--hence the need for a teller. There have been lame excuses about the changes, but the fact is, customers are herded like cattle to slaughter, waiting 20 or 30 minutes in one long line. Previous to this, one could walk in, see a friendly teller, and be out within a couple of minutes. Why the change? You know. It's to cut labor costs. Customer satisfaction be damned. Here is my old review. When I can find another, better bank, I'll move my money to a bank that values the customer... I've only been banking with Chase Bank for less than a year, but so far, they've exceeded all expectations! They treat my family and me with respect, courtesy and cheerfulness. Compared to the small town mentality of Vantage West Credit Union (see the frustrating customer service policy--lack thereof), Chase Bank at Swan and Speedway turns out to be the grown ups of banking: Friendly, well adjusted and educated! Here's a comparison with Vantage West Credit Union: If you want a credit union that will take your money and treat you like a suspicious character when you want to cash a check or withdraw money, then this is the credit union for you. My husband has been a member of Vantage West Credit Union since the 1975, but last week, when he went into the Vantage West Credit Union at 801 E. Speedway to cash a check from his employer, he was denied any cash back. They told him that because it was over $1000 that there would be a three to five day hold on the money. He asked them to call the issuer of the check and they did. However, the company was closed for the day. The issuer was his employer --a company in business since the 1950s. He stated that he has his paycheck automatically deposited from this company and has a home equity loan with Vantage West Credit Union, as well as his membership loyalty. They did not care. He asked for the check back after telling them that his relative had recently closed out an account with Vantage West Credit Union and took their money ($50k +) to Chase Bank. They didn't care about that either, but they were stunned. We drove over to our Chase bank. We walked in, filled out a deposit slip, asked for cash back and he had his money within 4 minutes! Oh, yeah, and the teller at Chase Bank bantered and laughed with us, hoping we would have a great day!

This is my closest location...I opened my Chase Account 7 years ago and the inside Service, and…read moreManagement both here, and in their Downtown Flagstaff location have been superb always!!! But?...Lately?...This drive up ATM is eternally broken...and now seemingly permanently broken? (Over a month with a Sign on it but very unmarked or blocked otherwise?!!) I'm wondering if it is going to close? Here is a pic from last week of a Heroin Addict taking a snooze with his foil, lotion, Baby Wipes?...etc., Bagels?....Ha ha ha..,on a Sunday by the front entrance/Only available ATM or Cash Drop!!! Priceless Tucson!!!

I hand deliver my Payments every month and have never had an issue, I would have given 5 stars if…read morethey allowed online payments. Customer service has always been nice to me.

This place is fantastic!! Every one of their customer service people that I have spoken with in the…read morelast two plus years are great and have been very helpful. Angela is the person I normally deal with, I am not sure what her job title is, but I can tell you she is a fantastic Customer Service Rep. always calm and helpful in the stressful situations that everyone will go thru from time to time. Angela is a true people person that has a passion for helping others, it is obvious that Angela really does love her job.

Bridgette was AMAZING! She helped me get a loan super fast. The process was quick and easy. I will…read morerecommend to anyone who needs a loan, even with bad credit to come here and give them a try.

Wonderful experience! Denise was friendly and extremely helpful. She made the process smooth.read more

Here I am in 11/2018 and we got another car: I wanted to communicate to you the utmost pleasure it…read morehas been to work with Andres throughout this car purchasing process. The patience, understanding and consistent communication from Andres to me was beyond exceptional. Although, Hughes Federal Credit Union was able to offer us a lower rate my husband and I decided to move forward with Tucson Federal Credit Union because of Andres. He truly exceeded our expectations as the level of service we received exceeded what one would typically expect. As you know, the car purchasing process can be hectic with constant back and forth, especially in our situation, but Andres was amazing. I was happy I was able to meet him in person because for this last week I've plagued him with constant telephone calls and emails but it did not phase him. He made sure he was able to help us out by going above and beyond. Other than this email, an outstanding Yelp and Google review for your credit union I wish I could take him to dinner or hell, even get him a gift certificate. He was the relief to what turned into be a big headache.

I wanted to open an account. I had over $300 in change I wanted counted and deposited into a new…read moreaccount. But the coin machine charges 7% to use, even for their customers. My only option per the man at the counter was to roll the coins into rolls. Why can't financial institutions provide better customer service? If banks and credit unions don't want to deal with coins then lobby for their removal from the currency system, otherwise accommodate the public and deal with it. Most people I know over 60 have some form of arthritis or at least their hands are not what they used to be... roll up $300? I don't think so. You lost an account and future business.