Cancel

    Open app

    Search

    Smart Motors

    2.0 (78 reviews)
    Open 10:00 am - 6:00 pm

    Services - Smart Motors

    Auto loan

    Auto maintenance

    Auto repairs

    2 More Services

    Auto light repair

    Routine automotive maintenance

    Smart Motors Photos

    You might also consider

    Recommended Reviews - Smart Motors

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    this was not what he got with our vehicle we got mud and ***p from smart motors on Speedway Tucson
    Chico A.

    Return of Motor Vehicle to Smart Motors Speedway As you are fully aware, we bought a Lexus vehicle in 2017. One evening my husband attempted to start the car to pick our daughter up from school and found that it would not start at all! The car had to be towed in and we found out that in the "turning off" of the immobilizer of the car, they had ruined and damaged the gearbox and the steering column assembly!!! We went by to pick up the car (Lexus) as they told us the car was ready..When we got there we found that the car did not work properly at all after that!! (Towing episode) We refused to take the Lexus back into our possession and asked for our money back. Since the company was not interested in returning our money, being the crooks that they are, they got us interested in another one of their traps!! At the show room they had a Ford Escape '08 registration CGC1062 (AZ) We looked at the car and asked if it was ever in an accident and we were told that it had not been. In good faith we took the Ford for $1000.00 more...huge mistake!!! Things went okay for the first few days, we had problems with the air-conditioner and I, Penny brought it in, only to be told that there was nothing wrong with it!! Everything went okay for a bit and then they started their nonsense again turning the Ford on and off at random. We had to replace the steering column and the brake booster and the electronic units for the braking system, as well as the relays...We also had to replace the air-conditioner ,complete system . The radiator and fans had to be replaced as well. The engine oil sensor, the engine mountings, the battery had to be replaced and then the alternator as well. We contacted your company (Smart Motors) and we were told that it was not a new car so therefore they were not interested in even helping to fix or repair anything. We were left on our own to foot the bill!!! We also had to pay for uber, taxi and car rentals for about three months. The total of which came to approximately $7000.00 While the car was at different locations being repaired, you people at Smart Motors kept switching the car on and off being a total menace when people were attempting to do their job. I called John to let him know what was happening and he was not interested...again it was only about a car payment!! We fell behind on our payments because of all of this. I kept in touch with John and the financial team. I kept getting told that the car was up for repossession!! I was still driving the car when he had reported it and also said that I had to bring in $2500.00 He said that if I did not bring I, he would report the car as stolen to the police. Even though I asked for help while I was waiting for a check to arrive and also that I had no work as we were shut down because of the Corona virus... John was NOT interested and just wanted the car back!!! He did not even care that my daughter would be driving the car at night to work and school!!! As I am not working at the moment because of everything being put on hold...John is only interested in getting the car back. I checked my credit report and on the report it showed a balance of $1700.00 yet John wanted $2500.00 I don't trust anyone or anything coming from your company now. You all were never there to help us. It has been stressful from the very start!! John says that the car has been repo'd at the beginning of Feb.'20 yet I was still driving it then and still have the car in my possession ... I am returning the car, as I cannot afford this car under these circumstances. I do NOT trust John and what he stands for...as he says one thing and does another. As well as, there is always a threat involved. I cannot work like this and John has caused my family and I a lot of stress. That car was always breaking down at random and had to have it towed in to repairs a few times. All this was started by Smart Motors shutting off the immobilizer/GPS device that caused a major short in the car that has cost us dearly at the end of the day!! We went to three different workshops and they each found that to be the problem and the cause of the gps immobilizer. On these grounds I am returning the car and want to have nothing more to do with it...this has caused us a lot of stress. With John threatening to have us towed where ever we would be. He would NOT listen to reason. I will never refer anyone to Smart Motors anymore EVER. We were treated badly from the get-go and there was nothing we could do as we were hard pressed to have a vehicle. I am sorry that I ever got involved with your company and John the financial Manager. This in addition to the above letter, I handed the letter to the financial manager John, he refused to sign the receipt of the letter on 28th March 2020 I tried to pay my installments three times and he refused payment, this was one of the reasons I returned the car to smart motors on 28th March 2020.Therefore do not buy a car from Smart Motor Speedway, Tucson

    See all

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of JM O.
    87
    4
    0

    7 years ago

    Helpful 5
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    José helped me smoothly get into my new car. Super friend. Turn my experience into a Miracle!!! Thanks Smart Motors!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Michael I.
    1111
    38
    14

    10 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joclyn R.
    117
    10
    10

    11 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Avoid at all costs. My case is now being handled by the Arizona Office of the Attorney General.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Smart Motors

    Review Highlights - Smart Motors

    I came to this car lot after being discouraged by another car lot that was giving me a run around and wanted to put me in junk.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    Art's Pit Stop - Taken from website.

    Art's Pit Stop

    (68 reviews)

    Mitman

    Amazingly good garage. If it is your first time walking in you are not going to see a fancy…read morewaiting area with a staff of intake people like some garages. In fact, it kind of gives off the vibes of a 1970's Route 66 garage. Justin is the guy you are going to deal with and he is super honest and knowledgable, and I swear they can figure out and fix anything. I have had my 2006 Silverado in trhe a couple of times as well as my 1997 Subaru Legacy. They quickly diagnosed the issues I was having and fixed them well and quickly. They use good parts and, my favorite thing about them is that they don't try to upsell you on a bunch of stuff. They will let you know if they find other things that need attention and give you a good honest opinion on the urgency of a repair. They are easy to miss since you can't really tell that its a garage from the front. In fact if it weren't for the guys at Chicago Music Store which is attached to the west end of the shop, I wouldn't have thought to go there. They told me that it is a very good auto repair shop, and they were nt wrong.

    I was initially let known about this shop from a friend who had luck with them in the past, so I…read morehad them do service on a car I bought used. They inspected it before my purchase and did an estimate before I even sealed the deal, they never said anything about the scope or technicality of the fix being beyond their capacity or even hinted that any part of the repair might be a little too technical for them. Even in the initial phase they gave me estimates for time of repair which where extended meaning the whole repair process took almost a month and a half which I was fine with as I had an operational back up, I paid my bill in full at the time of completion and that should have been the end of my experience a solid 4 out of 5 star slightly delayed repair with a large scope... But no nothing these days is ever that easy. not one week after the repair the transmission was bleeding profusely (changing a seal was in the scope of repair), this nearly left me stranded as is and I was respectful and cordial about it just being a mistake. I brought it to them and it was repaired in an acceptable time frame. At this point I was irritated, but mistakes happen right so I made a point of being firm but respectful (3/5 experience). That subsequent repair then only lasted about a month and I had to return, same issue seal not strong enough transmission failing again. I brought it to them, they decided to repair it with an oem seal this time and this repair would go on to last about 7 months and about 6 thousand miles and then suddenly bam engine light, code reads its the transmission again (I had to get an oil change at the time anyway so mechanics at a little shop inform me that it is leaking and that it is the transmission as confirmation as well). So round 3 (impression is pretty much a solid 2/5 at this point tbh), I call the Art's up again about 5 days in advance to describe the car and tell him that the issue I have had before is back and I just need the car for work so I ask if he could check it out, he says Friday so I agree and think nothing of it. Call again day of let him know I have requested time off for the later 3 hours of my shift and cleared out time for flexibility (I also work week ends so that implies I am clear to have no car for the week end too, so lost income to try to make it work with his schedule), he confirms and I give him an eta for when I expect to be around sounds like its no issue. I leave early drive directly to the shop only to find that he has closed over an hour and a half early after our conversation stating when I would be there. Everything is buttoned up and the shop is closed. Confused I walked over to the shops neighbor Chicago Music Store, and ask if he had left early, to which they reply that he had an emergency and left early that day, I asked if he was intending to come back and they shrugged, I contemplated leaving the key with them, but at this point I was pretty rightfully mad, its one thing to blow off someone verbally and be firm even if you want to hold yourself to a standard of customer service, but he took time from work cutting precious hours I need to make ends meet to make a repair to my vehicle to keep my life running, He didn't even have the decency to call and make sure I could keep my hours at work... This review is generously worded expletives and other offensive language are entirely warranted for the level of experience I received and the complete lack of respect for peoples time... I AM LIVID... I will never attempt to try to have service done by this shop again, I believe people deserve second chances, but this I round 3 of repairs try 4 total and I am just done. Do not come here for quick service, do not come here for critical service, this business serves no niche that another shop can't fill outside of disrespecting the time and livelihood of its customers... -2/5 stars

    Smart Motors - autorepair - Updated May 2026

    Loading...
    Loading...
    Loading...