The agent Yesenia Gatelum is very helpful She explains everything to me and answer all my…read morequestions. I recommend th General Manager Yesenia at this location any time

Santos was incredibly helpful, positive and open about everything, and had me in and out within a…read morehalf hour. Would absolutely recommend!

I will not even gave them stars !!!! They only have one person working the window on Broadway for…read moreall the customers There suck big time !!!!

I went there at 3:55 PM ( they close at 4pm), but MR. Fabian still quickly and professionally…read moresolved IRA transfer issue at the last moment ( before deadline). Also, front desk lady is friendly and exactly knows what customers need.

I think I'm liking this branch. I was trying to pay my credit card bill and was hoping to use the…read moreATM. But I couldn't, there was only an option for cash advance and balance inquiry. When I went inside with my confused look, customer service reps leaped into action. Take that off the to-do list and put it on the to-done list.

Excellent customer service and the building rocks.read more

This large building is architecturally beautiful, I guess the ATM is locked with a gate u til they…read moreopen at 9am? I guess I can understand the need for extra security in downtown tucson, this is probably the main Wells Fargo in town where most staff trains...

Several months ago, I visited this branch of Wells Fargo to accomplish two things: 1. Close a…read moredeceased relative's checking account, and 2. Remove the "auto pay" fee of the relative's Well's Fargo mortgage since the checking account for the auto pay (at another institution) was closed. It took more than 90 minutes to just close the checking account which had a balance of $50.00. The "auto pay" was never resolved. The "personal banker" spent at least 30 minutes of the appointment updating MY profile (since my mortgage is with Wells Fargo) and didn't tell me he was doing this. I now receive solicitations from Wells Fargo on a weekly basis. It was offensive that during a difficult time, they felt like they still had to hijack information for their own purposes. I did not ask for my "profile" to be updated. If Wells Fargo didn't have that information for the last ten years, there is no reason they need it now (except to send me junk mail). He also had to go ask a superior how to close a checking account of a deceased person, and then had to call an automated number, go through several menus, and then get a "live" person to figure out how to close the checking account. I am pretty sure that people with checking accounts pass away regularly and I was stunned to learn that no one at the branch seemed to know what do to. And, as the final show of incompetence and lack of sensitivity, when the "manager"/notary came out to have me sign the final paperwork, she called me by my deceased relative's name. When I pointed out to her that I was not the decedent, you might think she would say, "Oh, I'm sorry." But no. She snottily said "Well, that's what the paperwork says." Totally unprofessional and incompetent "personal banker" and "managerial" employees. I will never step foot in that place again.

I'm not sure what these weirdos are on. If you get charged for something, it's most likely on your…read morepart, forgotten subscription or fee you didn't pay until there was enough money in ur account. People in Tucson have the biggest opinions on the internet, word to deads. Sad to see so many gormless or ignorant individuals. Anyway, this lady at selected location,"Shannon" bless her soul, much love for her and her unmatched talent and customer service. Very helpful, unremarkably seraphic, and extremely reliable. Much love for Shannon and her amazing character.

Predatory company. They layer hidden fees that drive costs through the roof. They have an…read moreunavoidable "convenience" fee of 15 DOLLARS! unbelievable. Everything about the way they operate is slimy, and the legaility of it all is questionable at best.

I know the wait has been a little bit long to get to the teller line. But I know they have been…read morebusy and it was a Friday when I visited. But I have nothing but good things about US Bank that I've experienced. They help me fix my screwup on the early payment mixup on my mortgage. They help direct me and called the right people to help me get that corrected. I am really thankful that they were around to help me. I really enjoy the benefits I have with us bank so far. It's been a few months now. But no complaints.

Immediately, the woman behind the desk was rude (short, brunette). All I did was ask a few…read morequestions concerning my check. I was so caught off guard I didn't even know how to react. Just took my stuff and left. I've never been treated so poor for absolutely no reason. Every answer was condescending and borderline yelling at me, kept scoffing every time I would speak.

Avoid this branch unless you need to see a banker (loans, opening accts., etc.) , make an…read moreappointment here for "banker" services ONLY! They have ONE teller and they take your name when you come in to make a deposit or withdrawal etc. and you have to sit and wait. They do not have drive up tellers anymore either. There are two ATM outsides and the open at 10 and close at 4. This is ridiculous, there should be a big sign outside saying go to a different location for teller services! Go to Campbell and Glenn or Broadway and Swan. There are several "bankers" here sitting at desks and the other "potential teller" he stands at door with iPad to take your name.

I 've been a customer since before the merger of Norwest and Wells fargo. I'm so irritated with…read morethem closing local branches but promising to keep the ATM open (it shut down the ATM shortly thereafter) now they're shutting down the ATM at the local gas station. Fine. You don't want to give me a convienient place to give me my money, I'll stop having my money electronically deposited after I clean out my Life Savings and checking accounts.