I went there at 3:55 PM ( they close at 4pm), but MR. Fabian still quickly and professionally…read moresolved IRA transfer issue at the last moment ( before deadline). Also, front desk lady is friendly and exactly knows what customers need.

Although convenient, this branch is awful. The wait times are awful if you have to get down and…read morethere is never enough personal bankers around. If you have to get something done that a teller cannot assist with (e.g. notary, open/close accounts, add authorized users, etc.) the wait is out of this world and the notary is often "sick." They get 2 stars for the customer service. The people that I've interacted with have always been quite pleasant considering the line.

This large building is architecturally beautiful, I guess the ATM is locked with a gate u til they…read moreopen at 9am? I guess I can understand the need for extra security in downtown tucson, this is probably the main Wells Fargo in town where most staff trains...

This keyosk is broken!!!! January 4th Monday 2021 I put in my second check (luckily for only…read more$13.00) and it tried scanning my check but was not successful -- went dark -- returned card and not the check. It was also noisy when scanning like this machine needs some work!! Downtown location on Stone Avenue and the bank itself is closed..

I think I'm liking this branch. I was trying to pay my credit card bill and was hoping to use the…read moreATM. But I couldn't, there was only an option for cash advance and balance inquiry. When I went inside with my confused look, customer service reps leaped into action. Take that off the to-do list and put it on the to-done list.

Excellent customer service and the building rocks.read more

I joined about 4 years ago and brought over 2 other customers with me. I always had a good…read moreexperience, until they closed the Shea/32nd St branch in Phoenix. It is a nightmare now. I was having trouble accessing my account online, which is a must since I use bill pay. I couldn't get through to a real person and the chat robot just kept saying the same thing over and over. Which in no way addressed my issue. Trying to talk to a real person on the phone also went to a robot. I went to the branch at Tatum/Shea (my first time since that moved). I was showed a machine to make a deposit of over $1000. There were no tellers booths. I spoke with an employee, but decided to wait about making my deposit. I contacted the employee by email, which she had told me was the best way to contact her to make an appointment to come in and have a bank employee witness me making the deposit. I never heard back. A week or so later, I called and got the robot to put me through to a real person, who told me someone would be there to assist with my deposit. I was able to make the deposit with an employee. I would NEVER make a deposit without a witness. The employee counted the money and then put the stack of bills in the machine. The machine correctly counted the money. However, machines can make mistakes/ bills can stick together. A few years back I asked for $200 from a banking machine and the machine gave me $400. Today, two weeks later I received a text message stating I have appointment tomorrow at the bank. I never made an appointment and would not found it acceptable to make the appointment 2 weeks out. There will be other occasions when I will need to make a cash deposit. So I am thinking maybe as much a hassle it is to change banks, I need to find a bank that has real people, and if I need to make an appointment, it wouldn't take 2 weeks to get an appointment. Patricia B

We joined Vantage West in 2017, and for nearly eight years our experience was outstanding. The…read moreemployees were friendly, knowledgeable, and always willing to help. That level of personal service was one of the primary reasons we chose to do business with Vantage West. Unfortunately, beginning sometime last year, the quality of service began to decline. Today it has deteriorated to the point that I no longer look forward to visiting one of your branches. Like most people, I appreciate technology when it makes routine banking more convenient. I have no problem using an ATM to withdraw cash or using online banking for everyday transactions. Technology certainly has its place. The problem arises when customers need services that cannot be provided by a machine. If I need a cashier's check, want to remove myself from my son's checking account, or would like to discuss purchasing a certificate of deposit, I expect to speak with a knowledgeable employee without an unreasonable wait. Those are ordinary banking needs that still require personal service. Instead, it appears that nearly every aspect of banking is being directed toward self-service. While that may reduce operating costs, it also reduces the personal interaction that many customers still value and, in some cases, genuinely need. Recently, I visited the branch at Nexus and Valencia to obtain a cashier's check for a business transaction. I expected to walk to a teller window, request the check, and be on my way. Instead, I found that the teller stations had been replaced by ATMs. I was told to sign in and wait for someone to assist me. I was quoted a wait time of ten to fifteen minutes. There were only a handful of customers in the branch and several employees present, yet after waiting approximately twenty minutes only one customer had been called into an office while the remainder of us continued waiting. I considered withdrawing cash from the ATM instead, but the daily withdrawal limit was well below the amount I needed. Frustrated, I left without accomplishing my business. Two days later, I visited the branch at 22nd Street and Kolb, hoping for a better experience. Unfortunately, it was even more disappointing. The employees I encountered were dismissive, defensive, and gave me the impression that helping customers was an inconvenience rather than their primary responsibility. During our conversation, after listening to an explanation of why the current system was supposedly working well, I expressed my frustration by saying, "This is the poorest damn banking service I have ever received." While I admit I was frustrated, the reaction I received only reinforced my belief that customer service is no longer the priority it once was. My concern extends beyond my own experience. Many long-time customers still value personal service. We understand and appreciate technological advances, but technology should enhance customer service--not replace it. There are many situations where customers simply need to speak with another human being. I hope Vantage West will reconsider the direction it is taking. Efficient technology and excellent personal service should complement one another rather than compete. After nearly eight years as a satisfied customer, I would like to believe that Vantage West can once again become the institution that earned my loyalty in the first place.

The agent Yesenia Gatelum is very helpful She explains everything to me and answer all my…read morequestions. I recommend th General Manager Yesenia at this location any time

Santos was incredibly helpful, positive and open about everything, and had me in and out within a…read morehalf hour. Would absolutely recommend!

Avoid this branch unless you need to see a banker (loans, opening accts., etc.) , make an…read moreappointment here for "banker" services ONLY! They have ONE teller and they take your name when you come in to make a deposit or withdrawal etc. and you have to sit and wait. They do not have drive up tellers anymore either. There are two ATM outsides and the open at 10 and close at 4. This is ridiculous, there should be a big sign outside saying go to a different location for teller services! Go to Campbell and Glenn or Broadway and Swan. There are several "bankers" here sitting at desks and the other "potential teller" he stands at door with iPad to take your name.

I 've been a customer since before the merger of Norwest and Wells fargo. I'm so irritated with…read morethem closing local branches but promising to keep the ATM open (it shut down the ATM shortly thereafter) now they're shutting down the ATM at the local gas station. Fine. You don't want to give me a convienient place to give me my money, I'll stop having my money electronically deposited after I clean out my Life Savings and checking accounts.

I know the wait has been a little bit long to get to the teller line. But I know they have been…read morebusy and it was a Friday when I visited. But I have nothing but good things about US Bank that I've experienced. They help me fix my screwup on the early payment mixup on my mortgage. They help direct me and called the right people to help me get that corrected. I am really thankful that they were around to help me. I really enjoy the benefits I have with us bank so far. It's been a few months now. But no complaints.

I continue to be frustrated by the "service" at this bank branch. I'm sitting on hold for now 15…read moreminutes to let them know their ATM ate my card. That's it. I just need to bite the bullet and go through all the "trouble" it is to move to another. I think I'll go with a good credit union. They get way better consumer reviews than banks. Jerry Hicks

I was recommended blessings Capital through a childhood friend…read more Upon contacting Josh, his services started out professional. But that quickly changed. It took many weeks to get any kind of answers or motion. That should have been my first clue. I became ill, so I excused the delay. Josh reassured me that my business loan would go through, So I sent the $400 fee. I began to realize that nothing was happening, with constant excuses of being in meetings, or out of the office. This is when I demanded that something be done with the loan process to move forward. Joshua called me shortly after to complain to me that he did not feel comfortable doing business with me, because my demand was stressing him out. He offered me a refund. He then went on to tell me about his personal problems, that he cannot handle any more stress. This was by far one of the most unprofessional conversations I've had in this situation. Joshua seemed to exhibit unstable behavior. And as he stated he was overly stressed. I hope he receives help I never did receive a refund, or help with my business loan

From the owner: You've come to the right place for expert advice and commercial lending solutions. The proper…read morecommercial financing assistance provided by Blessing Capital can take your company to the next level of success. If you're ready to succeed financially, our business loans in Tuscon, AZ, are what you need. Because our solutions are so customizable, we can assist you regardless of your business's size or model. To get started with our commercial lending products, please get in touch with Blessing Capital today. We look forward to your achievements!

I have been a customer for about 14 years or so. I have had some very good experiences with them. I…read morehave had a checking and savings forever and I just finished paying a small loan off. They have lots of tellers and lots of people who have been there for many years. Overall, I would recommend them highly. The only thing that annoys me, which I am sure exists at almost every Bank or Credit Union. I pay bills automatically. If money isn't there, they charge an exhorbitant fee ($35) for failed transfer. This basically ends up being a poor tax. This last year was hard for me, and the credit union made it a little harder. But it is likely that any other bank or credit union will have the same policy or worse.

I live in Armory Park and I love having a great credit union right in my neighborhood! I'm actually…read morea member of a different credit union in another state but First Credit Union is part of the national shared branch network so it makes it super easy to bank here. Everyone I've interacted with has been friendly and helpful. They recently renovated their lobby so it is extra bright, open, and welcoming...especially with the new automatic sliding door so it is accessible for everyone. This is the only location in Tucson and it also has a 24-hour outdoor ATM and drive-thru windows. They've been around since 1929, so if you would rather keep your money at a not-for-profit institution in your own community (instead of handing it over to giant corporate banks which invest in things that may or may not align with your values)...check out your friendly local credit union!