I'm not sure what these weirdos are on. If you get charged for something, it's most likely on your part, forgotten subscription or fee you didn't pay until there was enough money in ur account. People in Tucson have the biggest opinions on the internet, word to deads. Sad to see so many gormless or ignorant individuals. Anyway, this lady at selected location,"Shannon" bless her soul, much love for her and her unmatched talent and customer service. Very helpful, unremarkably seraphic, and extremely reliable. Much love for Shannon and her amazing character. read more

Predatory company. They layer hidden fees that drive costs through the roof. They have an unavoidable "convenience" fee of 15 DOLLARS! unbelievable. Everything about the way they operate is slimy, and the legaility of it all is questionable at best. read more

The recent years they have definitely not been business friendly . We started our journey with them in 2012 or maybe earlier . In the last few years it's been HORRIBLE! We have two business accounts there. We have two loans in one, one in other. No missed payments on auto loans, credit cards or personal credit My opinion go Pima or Tucson Federal credit union read more

I did everything I was supposed to do to refinance my truck. They told me that in 2 to 3 business days, someone would reach out to me to finalize the paperwork. Its been TEN business days. Emails have no response when asking for an update, phone callsngo straight to her voice mail... and when I finally get a human on the phone, they told me she never sent the paperwork in... My tags expire in 3 days... my truck is 8 days past due. I gave more than enough time for the refinance to get done to avoid this. And now im being told you all did nothing. I cannot put my trust into a place that let's you fall into these positions because they cant follow through. Beyond stressed and upset. Worthless read more

I went to Valencia and country club location in Tucson az on 12 /22/25. I withdrew cash. Upon completing the transaction I mentioned to teller, $100 bill looked old as he counted cash. I left bank, attempted to make a payment transaction with a vendor- they stated a $100 bill was fraudulent. I went to the same bank location the next day to clarify the $100 bill . The bank manager said they would look at the transaction but said once you walked out the bank doors transaction is valid. They looked a video and agree bank teller gave you that bill but you left so therefore you we're responsible to dispute fraudulent currency while in bank. I said, isn't that the bank responsiblity to catch counterfeit. The teller obtained the currency from a machine that dispersed withdrawal. I reported transaction to Tucson police read more

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I've consistently had great experiences with Vantage West. The tellers are friendly and efficient, and the deposit/withdrawal process is always smooth--whether it's a standard transaction or getting a cashier's check. The location itself recently went through a redesign, and the new layout feels modern, open, and inviting. It's the opposite of walking into one of those cramped, super-max pawn shop vibes--this place actually feels welcoming. Though not specific to this branch, I also want to highlight how seamless Vantage West's loan application platform is. I refinanced my vehicle through them after leaving another lender, and the process was incredibly easy. I was out of state visiting family and still managed to complete everything electronically using DocuSign, with just one quick video call with a notary to wrap it up. Highly recommend Vantage West for both in-person service and digital convenience! read more

We needed to notarize our loan documents. My husband had foot surgery earlier that week and wasn't able to walk in to the branch.Stephanie came out to the car so he could sign the paperwork. If you're looking for a great Credit Union I highly recommend Vantage West. read more

Their brilliant idea to go away from live tellers and an automated system, in my opinion, is liken to Fonzie jumping the shark on Happy Day's, as it was the start of their demise. I tried to make a cash deposit at my local branch on Cortaro and I-10, only to find out that they no longer have tellers, but I can wait 20-30 minutes to meet with a banker to make the deposit...nothing like turning a 5 minute banking transaction into 30+ minutes. Apparently, they did this with all branches, except one on 1st and Whetmore and some on the east side. I have been with them for years, but will close all accounts and move to HFCU so that I can have a branch on my side of town that will actually have a personality. read more

Here's the story: since I used Michael's full name. Review got removed. So here it is again. We applied for a HELOC loan to consolidate debt within house debt plus some credit cards. Husband had a credit score over 740 and mine 635. Ok mine isn't the greatest but it's only due to having to use the credit cards for certain items in need. This was not the main reason why we even went into vantage west credit union. We found out through Michael a representative of vantage west that vantage west doesn't do in house refinancing. So Michael suggested a HELOC loan which we could borrow against our paid for home. All debt payments have been paid 100% on time. Have been customers for a very long time. It only took one day to review the application and got denied the same day. Also michael made the suggestion of how much to borrow. We weren't even asking for that much. So if you have a pretty decent credit score and make 100% of debt payments on time that apparently is not good enough. All we were trying to do is consolidate the debt within and vantage west will not help you. So don't waste your time or MONEY!!! here. So here's the ridiculous response as per usual. This financial institution won't help you. All I see now is that they want to keep you at the higher rate so they can get paid instead of helping their customers with in house debt. So we will closing out and moving to another financial institution of ours. Don't need this feeling of " you're a risk" we can't help you. But they were willing to take that risk of loaning that personal loan no problem and that's the higher rate loan than the HELOC loan. Look how Josh says at the end of the comment "hope you'll consider us for future financial needs" now if that's not a contradiction. Wow!! read more

Vantage West Credit Union - Payments made 100% - Banks & Credit Unions Near Me - Tucson, Arizona

I would give Vantage West zero stars if I could, but that's not an option. I have tried three times to open a business account at two different branches and online and every time I've been told something different in terms of requirements. My online application was denied with no explanation other than I needed to go to a branch. I visited the Magee location the next day and was told that it would be about a 15 minute wait. More than 45 minutes later and with no updates, I left and scheduled an appointment online at another branch. Even with an appointment, I waited a good 15 minutes at the University branch before I was helped. The banker proceeded to offer me incentives for opening a personal account and seemed surprised when I told her I was there to open a bushes account, even though I had selected "business account - non or for profit corporation" when I scheduled, which was confirmed on my reminder email. Several minutes later, the baker asked if I had any of my board members with me (I clearly did not) and said that I needed another person to open the account. I asked her why that wasn't communicated to me before my appointment and she said it would have been on my confirmation email under the list of things I needed to bring. It definitely was not, and while I've heard good things about this bank, I'm not willing to risk wasting another person's time on what would be my 4th attempt to open a bank account. If you value your time, find another bank. read more

I have been with Vantage West credit union for three years now I have recently got a charge for $126 which it's not horrible but it's not money that I owed because is not my debt. I have a joint account with my mother because she doesn't know baking that well and it is her debt and they have been taking money from me even though I am a separate person have a separate account. I am just joint with her on account to have access to that one and they put the charge under ATM withdrawal so I wouldn't be suspicious about it and when I called to try to be reimbursed, they told me they're not giving me my money back and that sense is a joint account. They can take money whenever they want, even though I asked the person because I was going to close the accounts if they were gonna be able to take money from my account for my mother's debt relief and she said no they can't do that. You are two separate accounts. We asked her four times and she lied so they could still get money from me and now I am in debt with them because of their irresponsible workers and incompatent workers. it's only a matter of time before the whole establishment goes under so unprofessional so uncaring so greedy never ever have I ever seen a bank as bad as them since Bank of America. read more

The worst ever. Will NOT return phone calls. Took the money I transferred for my savings and put it directly on my car note/loan without my permission. Then refused to put it BACK in my savings OR adjust the monthly payment after taking enough to pay down 50% of the loan!!!! I have called and called. Do NOT trust them with your money. - B and D Reid read more

I've been a Vantage West customer for more than a decade, and never had a problem, but I am infuriated at the recent notice that they're automatically opting everyone into new provisions that waive their customers' rights to be part of any current or future class action lawsuits, claiming that any continued use of one's account after July will act as consent for these new provisions. This is truly underhanded, despicable, anti-consumer behavior. For the first time, I'm seriously considering taking my business elsewhere. read more

I hate this bank. It's my bank....they did a whole new remodel but guess what....their debit cards still don't have tap, to pay. Only person in the bank waiting to be seen to get a new card because the chip is no longer working. read more

This location, Cortero Rd at Pavilions Dr., treated me like a number and not a real person. The teller Liverina was rude and deserving. When I asked to speak to the branch manager he turned red trying to defend her. At no point did I ever get any compassion or customer care, instead felt ridiculed and dismissed. I will be pleased to never return to this location. read more

vantage west told me to pay at branch so I go to the branch and then I'm told I need to pay with a 3rd party. The 3 party agency tells me they do not show that I have any thing with them. I just sprang a lot of time getting jerked around and got no where. read more

I received a letter from Vantage West Credit Union announcing a Binding Arbitration Provision and Class Action Waiver. You will lose your rights to all legal processes except "Binding Arbitration" for any and all disputes with them unless you respond. You can opt out with a letter that includes a statement similar to the following :July X, 2023 July 3, 2023 Vantage West Credit Union P O Box15115 Tucson, AZ 85708 Name Add City Account # XXXXX RE: Opt Out We chose to "OPT OUT" of both the "Binding Arbitration of Claim and Disputes" provision and the "Class Action Waiver" as described in your letter of June 28, 2023. This is to preserve our rights to all legal processes available to resolve claims and disputes with Vantage West Credit Union. This letter is being sent via email and USPS on this date. Sincerely, Be sure to include your Name and account number read more

Great customer service! Terry is so professional and helpful. You always feel welcome in this bank. New location by grocery store makes a stop very convenient. read more

This bank is dishonest in general . They help their customers steal money when it comes to disputes. They shop with their cards , use a chip, sign ,take the merchandise then they dispute the items and the bank helps them win the dispute and steal the merchandise. Dispute departments are in a shock that this can be and its only with this bank.This is the most dishonest bank i have ever dealt with. read more

By far the worst customer service since starting my membership at this credit union, hence why I have been slowly moving my accounts else were. I had over 200K saved with Vantage west, but again decided the money would be appreciated much more elsewhere. to add to my disappointment with this credit union, I called today to speak to customer service & ask a simple question about a bill that was paid sooner than I thought I had scheduled it for. The representative asked after they verified my identity, "well don't you have access to your online account to check this"? I advised the representative I was not in front of a computer at the moment to check the information I was asking for, at the moment hence why I was calling in for the information. Instead of the CSR going about her job & checking for the information I was asking for, she decided to add a smart remark taking a deep breath "well let me sign into YOUR ACCOUNT FOR YOU". At that point I reminded the CSR rep again, I know how to log into my account and check for this information, however I am currently unable to do so. After having to pry the information from her I was able to confirm the information she provided and hung up the call. Vantage west, You all should take some time to monitor some of those calls like your automated system says it's recoding to validate the type of customer service your CSR's are providing. read more

The customer service at Vantage West is top notch!! I use the Euclid and Speedway location. I made a mistake with a check deposit, and in just a few minutes, Jay had my situation all figured out and fixed. He also gave me tips on how to avoid the problem next time. I've been a customer for almost 20 years, and my husband and I just moved our joint checking to them. I'm so glad we did!! read more

Stay away. I bought a GAP policy when I refinanced my car with them. To my surprise the policy is not refundable after 90 days... well it was on page 5 of the contract, page that I didn't read when I signed the documents. At least they should have had the courtesy to make me aware of the cancellation terms. I see credit unions as a long term relationship of trust and service. You try to get away from the big institution to get better service and more transparency ... to just find things like this. I'm out of this credit union. read more

Just received the arbitration letter today July 28. The letter was made on June 28th. This gives me 0 days to opt out of arbitration. I believe VWCU intentionally engages in harmful practices. I'm a member residing on the East Coast. Even if the letter was mailed on the day it was made arriving in 15 days and having to return in 15 days is not operating the arbitration agreement in good faith, as this also gives 0 days to opt out of the ridiculous time requirements set by VWCU. Furthermore, the CFPB has this to say about the subject "Arbitration clauses in contracts for products like bank accounts and credit cards make it nearly impossible for people to take companies to court when things go wrong," said CFPB Director Richard Cordray. " read more

10/10 DO NOT recommend I brought family to this establishment to open accounts and stuff would never do that again. I spoke to three agents today and nothing but disappointment in a brand. knowing someone is facing health issues mental issues and can't work rn still can't provide some sort of help by simply "freezing" an account, gets charged 100$ in NSF fees for stupid things like 1$ here just dissatisfied. can't even cancel my account so it won't continue to be changed while im on a leave of absence. Can't even lock the card to ensure no further Charges. This certainly makes me feel relaxed for when I return to work and my check being eaten up by all these unstoppable fees. read more

I went to this branch after they posted their Auto Loan FlashSale promotion and I got Approved for a 3.24% refinance. The next day the senior loan processor, Maria contacted me and requested more information. I sent 2 emails to check if the paperwork I currently have are sufficient but she never answered, I received no answers, nothing, nada... She just ignored my emails. At the same time, Tucson Federal Credit Union had a better promotion with a 1.99% refinance, so I got approved there instead with1.99%.Thank you Maria for ignoring my emails! 1.99% is definitely a better deal than 3.24%. I even got approved and finished paperwork in the same day same session without even an appointment ! Vantage west would have me gone back and forth in branch and on the phone (not including the time if they decided to ignore your emails) read more

5 years ago, I would've given this institution a five star rating. After they continued IT upgrades that make it difficult to maneuver around their website, along with policy changes that are shrouded in between gobbledygook, I think I'm done. The icing on the cake was when I went to roll a certificate of deposit and was informed that I was no longer considered a preferred member. I have been a member of that credit union for over 20 years. However, when I retired, my direct deposits fell below their level. Due to that, I no longer receive preferred rates for my certificates of deposit. Just at the point in life where you really need to have that little extra income, they deemed me unworthy. If I am supposed to be a shareholder and, per their tagline.... You own us..... then I deem myself worthy. At this point, Tucson Federal is looking rather good... it is my opinion that Vantage West credit Union is not interested in customer retention. read more

Never had a credit union that constantly holds your checks. Every kind of check! Come on, a check from a local casino?? and a Cashier's Check from another bank in Denver? Wait until somebody screws up before you punish them. Then take action. And then when you ask them how long this is going to happen they can't give you a definitive answer. Also, went there not too long ago and it was middle of the day and they had the drive thru lanes closed. I went inside to ask why and they answered they were short staffed. OK, what about taking 1 of the 3 tellers you had inside and put one to provide your drive thru service? Drive thru service is ALWAYS very slow! Other issues too. Won't even go into it. I would never recommend them to anybody! read more

I tried to open a Saving Account online. However, once I completed the application, I was told that it could take two days to review my application. However, I never heard back from them. When I called, I was told they needed additional documentation and that I should have received an email regarding it, although they had my driver's license, social security number, credit history verifications , banking routing numbers, access to my transfer accounts through a third party, etc. So, I wish someone could tell me why, in the old days, I could walk in and open up an account in minutes, but the online process is much slower? It wasn't as if I was asking for a loan, I was actually trying to give them money and they still dragged their feet. Why? read more

I got an auto loan through Vantage West a month and a half ago and I've only paid one payment towards my car and the next payment they deducted twice from my checking account and instead of helping me with this they directed me somewhere else. I'm very very dissatisfied with their service. read more

BEWARE!! They don't say it anywhere but if you're a co-borrowor on a loan & you happen to be listed second you will not have online access to see the balance or make a payment. When you ask them about it they're "working on it" so that means it may come in the next 30 years. If you happen to make an online principle only payment they "new" system automatically posts it as a regular payment even though you checked the box online. To get it corrected you have to call in & then keep checking your online balance to make sure the person you talked to actually corrects it. Honestly just move on from this credit union. I'm unfortunately stuck for 30 years on a mortgage I'm a co-borrowor on but can't see or make a payment on. read more

This review is for the Magee branch. My father was a member there for over 40-50 years since it was Davis Monthan CU. Since his passing, I have maintained his account there. Having had many interactions there over the years, I have to say it is always an uncomfortable experience. I recently asked for help in depositing and clearing a large deposit from a big well known national brokerage. I was asked many personal questions such as "what did I need the money for", "what was I going to do with it", "who was I sending it to and why" and other personal questions that were frankly none of their business. I was also told that they are always on the lookout for scammers. Looking back on it, Was she insinuating I was a scammer? Ultimately I played along, hoping they would help me solve my problem and my intentions were pure with nothing to hide. After providing my ID (I am the only signer on the account) proof of funds, personal brokerage statements and other information they asked for, I was told the best they could do was two days, which actually ends up being 3 1/2 by their math. Checking other national banks, theirs would be two actual days on the outside and most next day, so they did me no favor here. I spoke to the manager, who went through the motions but had no customer service skills and had no intent on helping me solve the problem, only quoting chapter and verse on banking rules. As the branch manager she had the "home town bank" power and could have helped me, she just wouldn't. The over whelming feeling I always get there is one of mistrust and the questions I was asked bare this out. Ultimately I agreed to their terms and moved on. I rarely visit this bank, but good to know they will not help you if you need it. This bank appears to have deep rooted cultural issues, covered up by their "home town" bank facade. I personally bank at b of a and wells. Not my favorites either, but my expectations are lower as well. VWCU pretends to be something they are not. I will likely keep these accounts out of respect for my father, but would never in a million years recommend them to a new customer. This is an honest review from an honest customer! read more

Vantage West continues to find ways to screw its members. I went to close an account today, only to be told it was already closed. According to the person I talked with, they closed it because it had been "inactive". I told her I had never received any notice that it was going to be closed due to inactivity, otherwise I would have made a deposit to keep it active. She just said that she was sure they would have sent something, but when I asked, she couldn't say when it was sent. DO NOT put any of your hard earned money into this money grubbing excuse for a credit union. Their motto should be "worse than a REAL bank, but better than Mafia Mutual Saving and Loan". read more

I have a major problem w/ Vantage West Credit Union. They are the lender for my car loan. However, I did NOT choose them personally. The way they handle business on a co-signed account is very time consuming & unorganized. This :update" to account login in that went into effect April 2019 was not done w/ consideration to anyone except the company themselves. As far as that, I would give them no stars if possible. They treat the joint account holders as if we have no value while maintaining the "value" & payment of the loan. Good company ethics you have there Vantage West!! read more

If it were possible to leave them negative stars, I would! Have both our auto loans through this "company" and have had nothing but poor customer service, late postings on our account, extra fees on every payment, and have been given bad/mixed information every time I call! If you want a low APR on your loan, they have it, but you'll be making up for it in $$ through fees and convenience charges. Go with a slightly higher rate and save yourself the hassle of dealing with this crap-hole. read more

Unfortunately this credit union claims to be member centric UNTIL they make a mistake and refuse to remedy their error and make the member pay the price. All in all, their are much better banks and CU's out there that wont ruin your credit for their lack of technical advances. Their online systems are outdated and lack normal updated functionality. They made a mistake on my auto pay, it was during COVID so things were not normal, so blaming the member is negligent and unethical. Their branches were hard to get into, and very difficult to get a hold of anyone at the branch. To make matters worse, their 'brand experience manager' took less than 24 hours to review dozens of phone calls (lol) and then came back agreeing with the bank. Surprise! Anyway, run don't walk from this CU, so much better and more honest out there. (note long time member here, and 'most' front line customer service agents were 'nice' but all over the board with knowledge of issues). Had to file state regulatory complaints, they refuse to acknowledge ANY responsibility for their disorganization and lack of communication. read more

I did banking here for a U of A club, I am not a fan of vantage west. They charged fees for everything, the tellers were slow and not very helpful. This location is a pain to get into and out of. I'd take my money somewhere else read more

I started banking with Vantage West when they were DM Federal in 1973. They have always been straight up with me and helpful when needed. Their rates are not always the cheapest so shop around. But they are competitive and always friendly. They need some work on bill pay with new Microsoft software compatibility but it's working fairly well in the face of today's cyber threats. They should look at more layers of security on the accounts, as should every bank. But I wouldn't change banks simply because they are one of the best, member owned, cheap rates and great service. Update: They need to update their online banking software and stop charging me loc transfer fees. read more

If you want a credit union that will take your money and treat you like a suspicious character when you want to cash a check or withdraw money, then this is the credit union for you. My husband has been a member of Vantage West Credit Union since 1975, but last week, when he went into the Vantage West Credit Union at 801 E. Speedway to cash a check from his employer, he was denied any cash back. They told him that because it was over $1000 that there would be a three to five day hold on the money. He asked them to call the issuer of the check and they did. However, the company was closed for the day. The issuer was his employer --a company in business since the 1950s. He stated that he has his paycheck automatically deposited from this company and has a home equity loan with Vantage West Credit Union, as well as his membership loyalty. They did not care. He asked for the check back after telling them that his relative had recently closed out an account with Vantage West Credit Union and took their money ($50k +) to Chase Bank. They didn't care about that either, but they were stunned. We drove over to our Chase bank. We walked in, filled out a deposit slip, asked for cash back and he had his money within 4 minutes! Oh, yeah, and the teller at Chase Bank bantered and laughed with us, hoping we would have a great day! read more

Crooks! Received late fee notifications. Sent my husband in with checking account proof they were not late. Was told new software program does not recognize lump sum payments. Going to the next step...a government oversight organization....now I want compensation for time spent on their ISSUE! read more

Nice people at the branch level. However, daughter just got her statement after being away to college and they drained her account with inactivity fees. $6 per month! The statement even says "This isn't a bank statement. Because we're not a bank". Well you sure charge fees like a bank. If she doesn't get down there to close her account soon, we will owe Vantage West more money than her college! Real nice for a struggling college student. read more