My parents have been members at SunWest Credit Union for quite a few years. They recommended it to…read moreme, so I got a couple of accounts. They would get a "Great" score from us, however they decided to close the branch office that was closest to us (which was still over 30 miles away). Now in order to visit a branch office we have to drive close to 40 miles one way. Not Ideal At All, especially with minimally abled customers. The products at SunWest are very good. The checking and savings accounts have good interest rates. They have products that will insure different things you use every day, like your cell phone, for decent prices with specific accounts. They offer other products, like loan products, that have decent interest rates and payment options. They have products for young people just starting out that help them save money, as well. I have liked SunWest Credit union, not only for the products, but for the people who worked there. We had always been treated Very Well every time we walked into the branch office at Prince and Campbell, and some of the tellers and bank officials remembered our names. I will miss that. Another nice thing about SunWest is, it has a positive working relationship with Hughes Federal Credit Union. They charge no fees for it, and allow you to do SunWest business at Hughes branches, and visa versa. (as long as you already have accounts with the Credit Union in question. In other words, you can not open an account for one Credit Union at the other Credit Union)

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

Went into this branch for some checking acct info. I was greeted by Mary C. I was well pleased with…read morethe answers to my questions. And Mary's dedication and professionalism. Thanks again for the help with my banking needs.

Love this branch the people are top notch. Don't care for bulletproof glass, but I understand it…read more The lines move quickly, the staff is knowledgeable. I do appreciate the speed of the team. They are all so friendly and helpful. I'm not a big fan of banking, however this place makes the experience smooth. Thank you Local Wells Fargo People.

I had the BEST, most friendly customer service I have EVER received at a bank. The woman who helped…read moreme (I believe I was actually her first account she opened up) did such an amazing job! She even stayed after closing time to finish signing me up for a checking and savings account, showed me how to use my online banking, answered all my questions and even told me I could get $250 just for signing up for direct deposit on my checking and opening a savings account. I have already told MOST my friends and coworkers about this bank and am HAPPY to leave this Yelp review! GREAT JOB, BBVA on Ina! You ladies are the BEST! -A very happy new customer, Jacob Schmidt

Great service. Needed a notary and was helped by a very friendly staff. While we waited the manager…read morecame out and apologize for the wait ( less than 5 min) and created a nice conversation with us. In today's banking environment it's nice to see service is still in available.

We decided to open checking accounts at OneAZ based on the yelp and google reviews of the this…read morespecific location: OneAZ branch on Orange Grove/Oracle. Joshua was really helpful in setting up multiple accounts. It takes time to fill out all the paperwork and input all the required information. Joshua made the process easy and the time go by qucikly becuase of his good natured personality and ability to make light conversation. We look forward to banking here for a long time to come.

I've been a member here for more than 11 years. I always find the bankers helpful whenever I have a…read morequestion, and if there's any problem, they always follow up with me. Christine was recently super helpful when my mom moved here from out of state and needed help getting all the direct deposits from her retirement accounts and social security check transferred over. Credit unions are definitely the way to go!

Avoid this branch unless you need to see a banker (loans, opening accts., etc.) , make an…read moreappointment here for "banker" services ONLY! They have ONE teller and they take your name when you come in to make a deposit or withdrawal etc. and you have to sit and wait. They do not have drive up tellers anymore either. There are two ATM outsides and the open at 10 and close at 4. This is ridiculous, there should be a big sign outside saying go to a different location for teller services! Go to Campbell and Glenn or Broadway and Swan. There are several "bankers" here sitting at desks and the other "potential teller" he stands at door with iPad to take your name.

I 've been a customer since before the merger of Norwest and Wells fargo. I'm so irritated with…read morethem closing local branches but promising to keep the ATM open (it shut down the ATM shortly thereafter) now they're shutting down the ATM at the local gas station. Fine. You don't want to give me a convienient place to give me my money, I'll stop having my money electronically deposited after I clean out my Life Savings and checking accounts.

Thank u Irish..Joni...4 ur great work in handling my trk loan…read more. Very professional..kind ways is missing in today's world..thank you again..Rudy Daniels..Best credit union in Tucson..

This place is unbelievable: they treat people like gold when you first open an account, but give…read morethem a couple three years and the shine wears off; once a month I have to call because they randomly disable cards, even though it's a joint account, two account holders can use their worthless app, every time they update their website, I have to call, their drive thru is continually broken and won't accept cash deposits forcing you to go inside - calling their customer service always results in a hangup...why are they still in business or does this CU dump their problem employees in Oro Valley? There is a limit to how much tolerance should be given. Good by Pima Credit Union

I've been banking with them for years it used to be BBVA until PNC took over the tellers are always…read moreamazing with lots of information can usually get in and out very quickly Any issues I've had with my account they were able to get resolved in a timely manner

I am a former Compass Bank customer who lived through the transition to BBVA and now PNC. I made…read morethe mistake of getting a Visa credit card through PNC Bank. It was supposed to be very easy as the payments for the credit card would come directly from my PNC checking account. It's a nightmare! I'm on hold with my seventh phone call to PNC in the past two weeks. Every person gives me different information about when my payments will show up. Basically, the money disappears from my checking account and doesn't show up as a payment on my credit card. First they told me 24 hours, then 48 hours, then 3 business days, now 10 business days. I've escalated to two different supervisors and still don't have satisfaction.

I went with U.S. Bank because they have Saturday hours, they met my criteria for my 501(c)(3), and…read moreMarco was super friendly and helpful with the set up of my account. we exchanged a few emails before my appointment to make sure that I had all the paperwork straight so I didn't have to waste any time when I was there. I've never had a banker go above and beyond for me like that. he answered all my questions, he told me a potential issues that might occur with some of my paperwork, and he explained how to avoid fees. I hope the rest of my experience with this bank goes as well as my first day, I will have to wait and see though. I will also add, while I was doing my appointment there were tons of friendly people coming and going and the tellers were all very friendly and everybody was greeting everybody. It felt like an old school bank in a small town.

Three visits and two phone calls, different "guidance" every time regarding the fraudulent charges…read moremade against my father's account after he died, and still no resolution. No empathy, no ownership, just a "not my job" attitude.

Not thrilled with these people. Never spent so much time angry at a credit union since I left…read moretraditional banks. Just went and closed my account and am on my way to Chase with the money after this post.

I thought this business deals with money. Apparently not…read more Went in with my own cash to buy quarters for laundry; the coin machine was out of order at the laundromat, and I couldn't buy/trade money for quarters. I considered opening an account, it's the closest location to my house but based on this experience, I know my answer.