This is the only place in Durham I take my dry cleaning business. Everyone who works here is awesome- efficient, welcoming, and friendly. My clothes come back looking fresh and new (they've even impressed me by getting some tough food stains out of silk). They often email out discount coupons, which makes the prices even better. And turn around is super quick. Parking is easy. read more

The ladies in charge of this location are awesome! They got the ink out of my work pants and two days quicker than promised! They were professional, courteous, and delivered great service! Thanks, ladies, for a great job! I would highly recommend this company for any dry cleaning needs. I should add - I worked for an awesome dry cleaner in Florida for 11 years, so I know the real deal and these ladies are it. **I read some of the OLD reviews and they are just that, OLD reviews. This place has clearly upped its game in the last several years. No one was unprofessional and I dealt with three different employees. In a place that small, there can't be others! read more

I've dropped off my daughter's clothes and picked up over $221 paid in laundry fees to them and now they have refused to complete the job without a card on file!!! What's going on with this business on Hillsborough Road in Durham?? Owners feel free to call Mom as you have my number and refuse to return my calls!! read more

Exceptional customer service on first impression.i had to carry my baby with one hand and two large blankets. The lady immediately came out to assist me and gave me a helping hand. Place is clean and lots of washer & dryers available. Definitely recommend this place hands down alone for just offering help!! read more

Overpriced. Shady. Asinine coupon policy. I just moved to the area and have been looking for a good dry cleaner. These guys took my 2 shirts and 2 pants and told me when to come back. Prices not listed anywhere. I asked how much it would be, they gave me an annoyed look and went to look on the computer. The lady at the counter spoke an incomprehensible version of English, so all I could understand was that shirts were $2.40 each (to launder, not dry clean) and it was either going to be $16 something for the pants or $16 something all together. They did mention that there was a coupon online. When I went to pick up, I pulled up the coupon on my phone and the lady at the counter said she couldn't take the coupon off my phone, it had to be printed out. I asked if she was sure, and she said "yes, there's no barcode or anything on it--you need to print it out". Me: "you want me to drive home and print this? There's not going to be a barcode on it." Her: "if you want...". Okay, I drove home and printed out the 10% off coupon with no barcode on it. Wasted 20 minutes of my time, burnt unnecessary fuel and unnecessarily killed some trees printing... so much for a green cleaner. When I got back there, she took my coupon, folded it in half and threw it out. Wow, I'm glad we got that sorted out. As I was walking out, I even got a "Have a greaaaaat day" in the most sarcastic tone ever. TSA or DMV, take note... you may find your future employee of the year here. Dear owners--I don't expect you to hire the best and brightest to run the front desk of a dry cleaners, but it wouldn't hurt to put them through just a bit of training. If you're claiming to be a "green" cleaner, don't make me drive home to print un-necessary coupons. Don't want to take digital coupons? Don't offer them online. Here you could have had 2 new loyal customers, spending several hundred dollars each with you annually, for as long as we continue to live in the neighborhood. One crappy first impression, and we're never coming back. Could have been avoided with a bit of training. Oh well, your loss. read more

Employees are very nice. I have been a few times and thought I was getting great service, however they really messed up some shirts that were dry cleaned and some how managed to be stretched so long that they looked terrible on. The unfortunate part is I needed these clothes in a pinch for a multi day interview the next day. Needless to say, I'm never going back. read more

Friendly staff and good pricing. They also have a lot coupons for discounts. Recycle your hangers!

Regency was easy to work with and reasonably priced. Got my Uggs cleaned through them and they were back 2 weeks earlier than they had anticipated, which was awesome! Looked great and was totally worth getting done. Have also gotten a dress done there and it was quick and cleaned well. read more

I love the drive-thru, but that's about the extent of good things I have to say about this cleaner. Every time I've dropped of clothes with stains, they utterly fail to clean them. On top of that, they almost ALWAYS break the buttons on my shirts. Some MUST be better! read more

I have been sending my clothes to Regency for more than 20 years. I love them! The service is so good! Once a floor on my little girl's dress melted - it was a cheap dress - and they found another, prettier flower to replace it! That was 16 or 17 years ago, and that excellent service keeps me coming back. My clothes are beautifully cleaned and smell great. Sure, they cost a little more, but don't you get what you pay for? read more

I used their service only once and they gave me back someone else's navy blue jacket with brass buttons. When I asked for mine they were more interested in finding out why and who to blame than just giving me my freakin' jacket!!! No offer to make good on the mistake, just disappointing all around. Find a better place for your clothes folks! read more

Easily my favorite local dry cleaner. My clothes are always ready earlier than expected, they're always clean, and Regency sends me an email to let me know when to come pick up my clothes. Unlike a competitor up the road, they've never lost anything I've given them. I also get a $5 off coupon every so often, but I haven't asked them how that works because I'm just so pleased they don't lose things. read more

Customer service at this location is grade A. Prices are comparable to area cleaners (not the discount cleaners). They strive for excellence and if you aren't100% satisfied the managers are always on duty open with a listening ear. read more

I've been using Regency Cleaners on University Drive in Durham for four years, and here's why: Their work is flawless. Their prices are competitive. The ladies greet me by name. Hours open are very convenient. Email notice says order is ready to pick up. I'm a happy guy. read more

Customer service is absolutely wonderful. It's always a positive atmosphere when I am picking up my clothes. The drive thru is such a convenience when I don't feel like getting out the car and most the time they will get clothes out of your trunk. The evening staff is always great and Alexyss is exceptionally awesome. read more