I hate it when ppl like Maricela's boyfriend who was a problem customer lies. You know all the crap you " claimed " happened didn't. An inconsiderate and self centered man, parked in handicap stall . Therefore, nobody else could use it.People who like you are probably used to behaving like an inconsiderate Ass*Ole , wouldn't understand consideration of others! So, dry your fake and take it elsewhere, idiot!! read more

Rude supervisor Karie - Very confrontational. Her and another old lady staff member were cussing and using vulgar language over a parking spot. I will never give this company my business who promote staff who act in this manner. There are much better ways to handle things than this. After all, we are living in a time where this behavior is meant for recording to show how some people overreact in situations. Bad service overall. read more

I show up today Friday 2/25/22 at 6:30PM before their advertised closing time according to Google (insert eye roll here). I have a small bag in hand ready to drop off. Only to find a lady locking the door and she looks up at me and walks away to turn all lights off. Disappointed. read more

Just returned from Regency I took a pair of linen pants in to have them hemmed shorter they have previously done a pair of pants a few years back. Two old ladies at the counter and I said I'd like these hemmed do you have a room I can try them on and someone can pin them for me because I didn't have any one to help pin at home... Here's the response... No we can't do that because if we do it wrong then you'll have to pay for it and then have us redo it again... What the hell? They're an alteration place... I don't think anyone wants to work anymore because these lazy ass bitches didn't do anything to help me... So I told her I would just do it myself and I said you're fucked! I do not recommend this place to anyone go somewhere else where you get some customer service! read more

This is my go-to Cleaners. They do not clean drapes but they do a great job on all my husband's work clothes and jackets. They even have a speedy curbside service. Yes, a nice associate will come to your car and take your laundry or bring your dry cleaning. Very quick service. I have used the sewing and dry cleaning services and have been very satisfied with the pricing and outcomes. read more

I have been using this dry cleaning location for years, and have always been very happy with my cleaning. Today I walked in to drop off a comforter for my daughter and the lady says it can't be dry cleaned. I told her it says it can be dry cleaned on the tag, and it's been done before. After continuing to argue with me I showed her on the tag where it says dry clean only. She said well I'm going to check your account to see if you brought it here before. I told her why does that matter it says dry clean only on it. I asked her to hand it back to me and left. Seriously I get that good help is hard to find but for God sakes your business can do without help like that. read more

Regency Cleaners Alterations - Laundry Services Near Me - Clovis, California

I have been using this cleaners on and off for the last year. But I'm extremely upset to find out I dropped off 5 shirts to be pressed, I had already cleaned them, and they charged me $40 dollars for 5 dress shirts. I could have put that money towards new dress shirts if I would have know it would cost me that much. Especially since I already cleaned them. Never going back again because they could have called me just to confirm. 40 is a lot even when your not in a pandemic. I give it two stars because they do have wonderful people working there. read more

AVOID THIS PLACE AT ALL COSTS. Don't be fooled by convenience. They will lose your stuff and not give it a second glance. No apology; no trying to make it right...NOTHING. First, my clothes were lost all together. I had a large order, and they mistagged it in the computer. I watched the rounder go around and around as we searched for 1/2 hour. They finally found it in the back off the rounder when I mentioned my long Michael Kors jacket. Ironically, the belt of that same jacket was misplaced. They couldn't find it after searching. They said they would call me back with a solution. NOTHING. They just started avoiding my calls and never even an apology. Thanks for nothing, Regency Cleaners. read more

DO NOT COME HERE!!! They lose everything and say they have "no solution" to them losing your clothes. Lost an $80 shirt. STAY AWAY! They have now been avoiding our phone calls and refuse to make the situation right. Looks like others had the same experience... wish I checked Yelp before we came here. read more

Terrible customer service. Unfriendly staff, rude and unprofessional. Was there dropping off clothes- worker was rude didnt say hello back ; was unhappy and clearly didn't want to be there or work. Will not be back read more

I called to find out about dry cleaning a down comforter my cat coughed up a furball on. It's in a duvet, but it stained thru. The first person I spoke to when I called was extremely nice and explained they couldn't guarantee they could get the stain out, but they would try. I called back a few minutes later because I forgot to ask the price. I spoke to someone that told me they will not dry clean it since it had cat vomit it on and that I would have to wash it. I told her you can't wash a down comforter because it ruins the down and balls it up. She said "uh ya I don't know what to tell you." Well I found somewhere else that will dry clean it so you just lost out on my business. read more

May 28, 2021 Re: Regency Cleaners, Windmill Marketplace, 1865 Herndon Ave, Clovis CA Since I have retired, I have not gone to Regency Cleaners very much. I have never had a problem at Regency. I dropped off a king size comforter, and as usual prepaid. When I went to pick it up at about 1:00PM on May 28, 2021. (You might want to check your cameras). They had their COVID set-up and masks. I parked in the front and got out of the car. I stood behind the customer at the door, not to close, but definitely waiting behind her. She was dropping off and picking up, so it took longer. No big deal. She told the clerk how many items she was picking up. A car drove up on the side. The clerk took the clothes and walked out the side door following the customer in front of me to her car that was parked back a distance on the side. The customer carried an empty hamper. The clerk was gone longer than an easy exchange. No one appeared to be inside the cleaners. If they were, they were working in the back. After a bit, I looked around the corner and the clerk was standing in the back of the car talking to the lady she helped. All the while I am standing in the door way and another customer was waiting in a car on the side. When the clerk was finished visiting, she walked by the parked car, took her money and clothes. I said, can you please wait on me, I have been waiting, and I was holding my receipt. She said the car was here before you. I said no I was and started to explain. She immediately got angry and started talking over me and said something to the affect that I didn't have to be right. I had not ever used the drive-up option. I tried to ask her the procedure about the drive up. She would not answer me and not let me talk. She talked so she couldn't hear me or just ignored me. I said I was trying to ask her a question. She tossed my comforter in the basket in the door way and said there. In all my years in the work force or as a customer anywhere, I have never met an angrier, belligerent, rude individual. She actually scared me as being a very unstable individual. Her response was immediate anger. I took my comforter and will never return. Sharon H read more

Decent price, okay service, tend to break a lot of buttons. Final straw was having the sleeve of a shirt that had been worn maybe a dozen times ripped. Told me it was because it was worn so thin. The material all around the top isn't worn at all, you can see where the shirt was snagged on something, not thinning at all. Time to find a better place. Heavy handed and careless handling. read more

Too bad that I can't give this business a 0 star. OK, I called Regency to ask if they could "block" a crocheted blanket The manager said that they could block my crocheted blanket. I took my first crocheted blanket in and was pleased with the job they had done. I crocheted another blanket and took it to Regency to get blocked. (I had spent hours making this blanket and a little over $85 in yarn). The employee noticed 2 loose strands of yarn that I missed weaving into the blanket. She had me sign a form in case other loose strands came out, I assured her that none would, that I had just missed those two strands. She told me that I would still need to sign. Well, when I picked up my crocheted blanket and inspected it at home, I became angry, depressed & sad. Regency Cleaners ruined my crocheted blanket!!! There were numerous loops pulled out on both sides of my blanket. Too many to try to fix. I took my blanket back to Regency and tried to show the manager my ruined crocheted blanket and she didn't even have the decency to look at it. She just said that I had signed the form (in case any other threads came loose) and there was nothing that they could do. I told her that they should have told me that that would happen, I would not have left my blanket. I asked her if they could compensate me for the yarn, that my crocheted blanket was ruined. She said no. Do not sign any form(s) without reading it first! (My mistake) I DEFINITELY DO NOT RECOMMEND REGENCY CLEANERS TO ANYONE!! read more

These guys seriously pissed me off... I had been going for about a year and they were doing ok. I had a pair of pants that I had taken to them for dry cleaning and they were returned without a zipper. I explained the problem on my next visit and specifically instructed them to fix the pants that they broke or toss em if they were gonna charge me. They fixed the pants and charged me $15, which I unfortunately didn't notice until after they swiped my credit card. What pissed me off the most was the incapability of owning the error. I explained that i wear my pants at work, take them off (via the use of a zipper), put them in my hamper, then bring the hamper to the cleaners. When I unwrapped the pants after they were cleaned, the zipper was gone. While I guess it is a small possibility that the zipper fell off in transit or I worked the whole day without a zipper and just didn't notice my ding a ling hanging out, all evidence points to it being their error. read more

Called JUST to be sure they cleaned wool rugs before my 25 minute drive to hopefully rescue a rug which unfortunately had been abused. REGENCY Reply: YES. On arrival, I stated I had called about a rug cleaning, to which the gal replied: Oh,I spoke with you. Unfortunately, I looked pretty disheveled, as I had spent all day helping my aging Dad move - I then expressed that the rug needed rescuing as Dad's capabilities sometimes didn't allow for proper cat care. Gal left to far back room, returned and said: "we don't do wool rugs." I reminded her I asked this specifically on the phone. Then the young, "service-shy" gal checked again, She reported her manager said no, just "Fur" wool rugs. (Hmmm, inconvenient mis-information or was a well-paying, but messy customer denied service??) I waited, uncomfortably for an apology. When none came, I wished the young gal a good day. I offered a service tip: Apologies for causing inconvenience may not be required, but are Lady-like. I left, wrote a Yelp review, then entered the site again - asking for the manager. It was my intent to tell her I did place a review, and I hoped she recognized her current 2 Star Yelp rating could be improved and I wished all to make truly good reflection on the matter. However, when the gals called by phone the manager, who was in the way-back office, I was told the manager said - leave or the police would be called. I was further, by another woman, not on the phone with back-room manager, to never come back. Happy Ending to the Story: I then traveled to Sierra Cleaners on Ashlan and Fowler, where a sweet woman showed empathy for my dismay over the rug's neglect, helped me feel less embarrassed about it's condition. She then warned me the cleaning would cost $150. I replied: It's a $2000 rug - I would have gladly paid $300 to clean it and authorized as much if need be. Regency - complaints are a customer's way of offering you an opportunity to improve. I hope you recognize to err is OK, it's how you act on learning of the error that determines your store's ethic and rating here. read more

Do not go here! We took a Santa suit for cleaning. It was not ready on the day promised and still not ready 24 hours later. When we went to pick it up there was a huge unexplained yellow stain on the white part of the cuff. Then they had the nerve to ask for my payment to take the suit. They never offered to fix the suit and just kept asking for payment. This is the worst dry cleaners ever! read more

STAY AWAY! Don't fall for those 5 star fake reviews! I was a customer. Shitty! Sooo mad! Took my wife's cute $300 Christmas gift jacket from yours truly in for dry cleaning n look what happens! And look at the tag ladies u know that's an expensive jacket. The chain used to be silver. And all the button thingy u can see in the pics are like shredded! read more

Regency Cleaners Alterations - Laundry Services Near Me - Clovis, California

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I have been a customer of Regency Cleaners for 2 years and have always enjoyed their service. They deliver what you should expect from a cleaner: fast, friendly, quality, and consistent service. I rarely have to wait in line and can drop/pick-up my clothes in under 5 minutes. They do an excellent job cleaning and are very consistent. My kids also enjoy looking at the turtles in the tank up front when they tag along for errands. Overall I am happy with Regency Cleaners. read more

This is the only cleaners I have tried in Clovis and have stuck with for years. My entire family brings their clothes here. I have never had an issue. They work fast and have never lost an item of mine. My favorite thing is how they have a drive thru pick up/drop off! read more

Very disappointed in this cleaners. I was warned by a friend about this place. I thought what could really go wrong? Right before the holidays I took my favorite most expensive pair of black slacks in to have cleaned. THEY LOST THEM!!! No where to be found. Fishy!! They asked if I wanted credit in the store for the amount the pants cost. Ummmm no! I want the money so I can replace the pants. Plus, I'm not going back there!!! Oh and it will take 4-6 weeks to get the check for the pants!! 1 star because it wouldn't let me post with out checking one. But this is how I mostly feel.... read more

The customer service I received at this location is by far the worst I have ever received from a place of business. I have been to this location two times in the last year. Once in January and once in September. After I dropped off a significant order for my place of business in September, the manager took it upon herself to call my employer and complain that I was the worst customer they had every had. I literally laughed when this message was relayed to me as I was sure it was a misunderstanding. I even and confirmed with my co-worker who was with me that we did nothing that could have been construed as rude. When I tried to go back and discuss what transaction they could possibly be referring to, the staff doubled down and accused me of saying horrible things to them and looking down on them. Come to find out, they told me I come in there all the time and I am rude each and every time. When I pointed out I had been in only once before more than seven months ago, they refused to believe me and argued I was rude and looked down on them. The whole transaction was incredibly upsetting that the staff would call my place of employment to wrongly accuse me because they thought I was someone else. Unbelievable. read more

Prior to having a baby, dropping off/picking up clothes from the dry cleaners was no big deal. Then shortly after having a baby we moved to this extremely hot (summer months) place and everything changed. I felt uncomfortable leaving my child in the car for 2 minutes as I ran inside to drop clothes off, but it was also extremely inconvenient to lug a baby and pile of clothes into a dry cleaners for 2 minutes. Then I stumbled upon Regency! The drive through drop off/pick up service is a game changer! They also keep your card on file so you save time not having to pay and sign for each transaction. Their prices are competitive with other dry cleaners in town. Their service is fast and they even have a same day option for those early birds who can drop off their clothes around 7am. The service is friendly 95% of the time, which is exceptional- everyone is entitled to a bad day once in awhile. I highly recommend Regency to all busy moms and busy professionals. read more

Please run the other way if you want to dry clean clothes. I just waited 15 minutes and they did not acknowledge me in my car until I had to get down. I know they heard me because they get an alert saying that I'm outside. I'm not sure whether it's incompetence or they just don't care, but places like they should be run out of business immediately. They're also very expensive what a joke. And the quality of the clothes given back is not that great. If I could rate this place zero stars I would. read more

Great place! Let me start off by saying that this is the best cleaners in the area. I used to take my shirts to Crown Cleaners, but time and time again I noticed shirts would go missing. I started to bring my stuff here a couple years ago and the customer service is superb. All these other negative reviews I'm sure are because the customers themselves were rude. Any time I had a discrepancy with the clothes I picked up, the workers were always kind and eager to fix any mistake they had made. Just like any business, workers make mistakes and often don't recognize it. Any time I brought something back for a broken button, they managed to take it back immediately and have it fixed if the shirt presser was present. And free of charge. The prices may be more than the other low-end cleaners in the area, but I can guarantee you that you get what you pay for, and I am willing to pay a couple extra bucks to ensure that my clothes are well taken care of. I love how friendly the staff is and how they decorate for holidays. Such a welcoming place that truly believes in customer service. read more

called several cleaners as I needed I item dry cleaned same day. does anyone still do that? 4 no's. called this place at 9:30 and YES! didn't even get there until almost 10a. no problem, see you after 4pm. 4:30 I show up and my item is waiting for me for a reasonable 4.75! when I dropped off at the nice drop off curb service a cool chick took my name and boom, I was gone in seconds! at pickup, at pretty girl zoomed out, got my name and grabbed my clean item. ok, it helps the place is full of cuties that are nice and parking isn't the best so the curb service helps. I'll have to be back. like cute chickies. read more

I have been a customer of various locations owned and operated by the Group that owns this location. Sadly, the quality of care of garments continues to decline. I have mentioned my concerns over and over and over and they appear to be falling on deaf ears and I get excise after excuse. Here's the latest. I pull a shirt from my closet, remove the dry cleaning tag, French cuff clip, apply my collar stays and my cuff links. Put the shirt on, select a tie for the day ... as i was buttoning the shirt, I noticed the same butting missing that was missing before and a cracked button. Years ago, that shirt would have never made it into my closet in that condition. Running late ... I keep the shirt on select a tie and go about my day. I return the shirt with a note ... replace missing buttons ... again, they cleaned the shirt, but overlooked the missing button. And to add more, a favorite red tie that went missing and took them a day to locate was returned to me as cleaned ... but when I began to unwrap the tie ... I spotted the same spot that was the very reason I placed it with this cleaners. I've written to corporate office about the decline of this location and no response ... finally ... i was charged, and never credited for inconvenience for the same shirt twice! I should not have to pay for a shirt that fails to meet a quality standard. Where's my credit? And then, I returned the shirt for buttons and get charged for Cleaning AGAIN! C'mon! Seriously? Carmen, are you paying attention to the quality? read more

Warning!!! Do not utilize their service. Located in a better part of town does not imply good service. Worst customer service ever from the store manager to the office manager and to the regional manager. They have proven that they lack professionalism and accountability- very rude and don't keep their words. By reading these reviews, you will notice a common trend: they are terrible at taking accountability and managing concerns. Thank God they are replaceable (mic drop)! read more

I take my husband's work shirts there weekly. They have always done a good job! They're professional, friendly enough, and have competitive pricing. We have never had any problems with this cleaners. They are fairly quick too! It's usually ready the next day. I get an email reminding me to pick them up. Also, I love their curbside drop off because it's an inconvenience to get the kids out of their car seats just to drop off shirts. I'm glad they're so close to our home! read more

This place is a joke they charge you in advance and they don't even do the cleaning here on site they send it out so all they are is a middleman and they are very non-trustworthy... Rude and unprofessional. I will never do business here!!! read more

I need to paid when not happy with quality of work. Did not get stains out. They keep saying they did the work but stains are visible and they keep telling they put stains there. I know that is the reason I paid to remove stains. Not very happy with their customer service satisfaction and standard of quality of work in the cleaning business read more

They must be under new management or something... because the quality of my dry cleaning has improved! I was in a crunch and had to use them recently and couldn't believe how great my husband's work shirts were pressed. However, I thought this might be a fluke... but I picked up our clothes and once again they were fantastic! You have restored my confidence and I will continue to use your store once again. read more

I am always happy with the quality and speed of Regency Cleaners in Clovis on Herndon and Fowler. They accept ApplePay which is essential in my mind nowadays and they have great blue colored receipts to make them standout from all you other receipts. It's the little things that set them apart and make a great difference! read more

Great service. I needed to get a shirt turned around quickly. They were able accommodate me and get my shirt back to me quickly.

Best cleaners in town!! Ladies are ALL so nice and helpful. On the rare occasion that one of my articles of clothing was misplaced...they searched until it was found and returned to me! They have never disappointed me!! I always recommend Regency!! read more

they damaged two of my husband's sweaters when they washed instead of dry cleaned them. Instead of apologizing and giving me a cleaning credit for the cost of replacing the sweaters they said they came in that way. Now they lost my business. I use club cleaners right down the street and they are great. read more

I only went to this place because it was by my house. I had a queen size blanket that was too big for my machine at home. I took it there to just be washed only. The girl asked me if I had ever been there before, and I said no. She never quoted me a price, and I didn't think anything about it. I called them the next day to ask about the price, and I was actually thinking about changing my mind. She said they sent it out already, and it was going to be almost $26. Are you kidding me? I could have taken it to a laundromat myself and washed it in one of their big machines, for probably $5. And really, they sent it out to somewhere else to clean? That price was more than what I spent on the blanket, to begin with. I'm not going to pay that price, and will take it as a loss. I'm not going to pick the blanket up, and I will NEVER go back there ever again. Ridiculous. read more

Unhappy former customer: I took two items in, one skirt to be pressed and a pair of silk pants to be dry cleaned. I have moved 6 hours away from Clovis, but was back in town for a wedding. I was very disturbed to find that the skirt didn't look like it had been touched, let alone pressed. I needed to wear it to the wedding that afternoon so, I pressed it myself. The pants were horribly wrinkled. Since I live so far away, I called them when I returned home and sent pictures to make them aware and asked to receive a refund of $11.59. Their only option was to have me bring them in and they would clean/press them, but they do not refund. I will be coming back to Clovis in Sept., and could bring them at that time, but "no that is to late". Would you give credit to a family member who lives there in my behalf? Nope...Oh, well, too bad for me. I wouldn't have spent the time or made a half a dozen phone calls for a refund of $11.59, but it was the principle of poor service. Somebody needs to rewrite their policy and train their employees on pressing. I would not recommend their practices or their services. read more