I have been taking my laundry here for 15+ years. Gone through a few owners. Recently I received a call that one of my uniform shirts had been ruined. The owner wanted me to purchase a new shirt without patches (my old ones were salvageable), and bring him the receipt. He would have the old ones sewn on and reimburse me. I like to support small business. The ruined shirt was a new Flying Cross ($110), however I have been wanting to try a 5.11. When I went to purchase the 5.11, it was $56 out the door. When I dropped off the shirt I confirmed the would follow the cleaning instructions on the shirt. I stated I want no starch and heavy press. A little over a week goes by, nothing. I call and the kid on the line says its ready, I ask about reimbursement, he will speak to the owner. When I get there the guy hands me $48. I say you guaranty next day service, your not taking into consideration my inconvenience. He says, this is what the owner told me to do. I checked the shirt, it did not appear to have been cleaned, the patches were sewn on correctly. I get home show my wife, who notes there are fold lines from the shirt being packed and shipped. The shirt doesn't look cleaned and pressed. There are loose strings of thread all over the shirt and I notice there is no tag from the cleaners attached to the inside of the garment. I tried to save this guy some money, in turn I got charged for waiting and in the end paid for service which was not provided. read more
