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Regal Trailer Sales

1.0 (1 review)
Closed • 9:00 am - 12:00 pm

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1 year ago

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Peter W.

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AutoZone

AutoZone

(8 reviews)

Manager is rude, and un willing to follow company warranty procedures…read more Wanted a refund on a radiator that went bad after 3 years/15k miles, because number one: the warranty states "refund of exchange" and number two: why would I want another one? I had the absolute blessing of dealing with the general manager (I'm assuming) Tim, after saying I wanted a refund he went a checked the date I bought it and immediately said "nope, can't do that" and I asked why? And he stated "I'm not giving you a refund on a product you've used for 3 years" without the context of the warranty info, that makes sense. I pointed out that the LIFETIME warranty states I am entitled to a refund. After asking where it says I can't have a refund MULTIPLE times and him saying no, he finally huffed and shook his head, pulled up the info and proceeded to scan over this 3 sentence warranty like his life depended on it. Finally saw I was correct, huffed, and got me my money. I was nothing but nice to him and I'm not sure what prompted him acting like a child. I used to work at the local auto shop and the service advisors there had bad experiences with him daily, stay away from this store.

cass Reddell is an amazing Autozone employee she is. very knowledgeable and helpful. she was very…read morepolite and knows what she is doing she is an asset to your company and was very professional and courteous. I would give her ten stars. with people like Cassie working at autozone I will be a customer for life

AutoZone

AutoZone

(2 reviews)

Omg these guys are amazing my car broke down in their parking lot and they did everything possible…read moreto help me out! Big thanks to Noah and the new manager couldn't remember his name but they were super sweet!!

Well to begin with I had a tail light out on my truck. I went in on the first day and after dealing…read morewith an employee that was CLEARLY under the influence of some sort of substance I got transferred to another employee. This was one of the rudest interactions with a salesperson I have ever had. She located the tail light on the website (Which again took another 20 minutes). I told her to order it and have it delivered to my house. A couple of days go by and I receive my tail light. I install it and it does not work. And for clarification both tail lights, blinkers, brake lights, and reverse lights worked prior to installing the *NEW* tail light. So I try my new tail light on the passenger side to troubleshoot if maybe my harness had gone out. It didn't work on that side either. I then plug my original tail lights back in and now they are not working. I go to the AutoZone in my town to figure out what the problem is. I am then transferred to the manager at this time which also had the social ability of a brick wall. He walks out and is looking at my truck, and without doing anything else says "You should take it to a technician." He did not try the light, did not look at either the new or old part, nor had any input as to what it could be. I mentioned the fuses and he said "O well maybe that could be it..." so upon opening the hood I had my right and left tail light fuses busted. I asked him for fuses which he did locate in a timely manner. (This being the first product anyone had any clue how to find without talking to every other employee in the store). He told me i had to buy them which blew me away because it was the part that AutoZone sold me that caused my fuses to blow anyways. (Found this out by plugging in new fuses and trying the old tail lights which worked fine and then trying the new tail light which caused them to blow). So at this point i have spent 100+ dollars on a tail light that doesn't work, fuses that I should not have had to buy, and a truck that is more broken that it was to begin with. We go inside to return the tail light and order a new one, when the employee checking me out says that the part is cheaper than what I paid the first time. This was confusing because I didn't understand how it could be cheaper than it was 3 days prior to that . So she gave me cash back and ordered the new part. The new part came in today and what would be a shock to most people, but when it comes to AutoZone's level of expertise was totally expected, was the wrong part. At this point I will not be returning to AutoZone to order the correct part because I would prefer to lose over 100 dollars and save myself from what seems to be another headache than have to deal with anyone in that store or the poor quality parts that I have dealt with thus far. And on a final note I do want something to be very clear. This is the first time I have ever taken the time out of my day to review a company online. I normally would go to the store and be polite and have it handled that way. But it's clear to me that doing so would probably not be of any value to my experience with AutoZone.

Regal Trailer Sales - trailerdealers - Updated May 2026

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