I had a problem with my RAM pickup, had to have it towed to I20 Dodge. They repaired the problem, but while it was there an accident happened involving my truck. They were pleasant to deal with and I was satisfied with the outcome. I'd recommend them for service work anytime. read more

Title: Completely Unprofessional and Costly Experience - Will Never Return I brought my 2024 Ram 2500 with the 6.7 Cummins engine to I-20 Dodge after it was barely able to drive into their shop. From the start, Stephen and Galan were helpful and professional, and I want to be clear that they did try to assist me throughout the process. The real problem was with their management (I believe the manager's name is Brian, although I'm not 100% sure). Because the repairs were going to take more than a day, I had to get a hotel room. What followed was a long, expensive mess: First, they told me the turbo was bad. They showed it to me, and it was clearly bad. They replaced it. The truck still didn't run right. Then they said it was a bad camshaft and rockers. Still no luck. Finally, they said it was a bad motor and that the engine needed to be replaced. By this point, I had already spent 8 days in a hotel, unable to work. I haul freight for a living, so my truck being down means I don't earn a paycheck. After waiting and waiting, I went home to Florida. From the time I first brought my truck in until the engine was finally replaced, it was about 2 months and 1 week. Ram then transported my truck to Baton Rouge, LA, where my trailer was. That took another 2 weeks. I flew back out, picked up my truck and trailer, and started driving back to Florida. The first day went fine. On the second day, just as I was starting out in Ocala, Florida, my truck overheated and completely cooked the brand-new engine. When I pulled over, I found the upper radiator hose off and about 18 inches of the hose's internal support spring hanging out of the hose and still in the radiator. It turns out that I-20 Dodge had forgotten to tighten the fan to the engine when they installed the new motor. I had to get the truck towed to Phillips Dodge in Ocala at around 5:00 p.m. on a Friday. I had no money left because I'd been unable to work for almost 3 months by then and my credit cards were maxed out. I ended up in a dump of a hotel because it was across the street from the dealer. The only reason I was able to get home at all was because a very kind friend in Ocala got a rental car for me in their name. Once I got home, I had to borrow money from another friend just to pay her back. When I called the Ocala dealer on Monday to see what they found, they told me straight out: the guys at I-20 Dodge didn't tighten the bolts when they put my engine in. That's why the fan came loose, the hose came off, and the engine overheated. Who knows how much damage it caused. Even after that, it took days with little to no communication. When I called, I was told that I-20 Dodge was "complaining about how much it would cost" to fix their own mistake, and they delayed approving the repair for about another week. In total, it was about 2 weeks before the truck was ready and I could go back and pick it up. I live about 170 miles south of Ocala. On top of losing months of work, I was out-of-pocket for: Rental car Trailer storage (about $249) Hotel Altogether, those expenses came to around $1,450. For over 3 months, I called I-20 Dodge almost every week trying to get reimbursed for costs that were directly caused by their mistakes. Stephen kept telling me they were going to pay, but they never did. Whenever I asked for the manager, I was told he "wasn't there" and that they would give him a message to call me back. He never called. Not once. The last time I spoke to them, I said that if they weren't going to make this right, I would take the time to write an honest review describing exactly what happened. This is that review. I-20 Dodge misdiagnosed my truck multiple times, took months to replace the engine, then installed the new engine incorrectly, causing a catastrophic failure. They admitted they didn't tighten the bolts, and yet they have refused to reimburse me for the reasonable, documented out-of-pocket expenses I had to incur because of their negligence. I will never take my truck back to them again, and I would strongly encourage anyone who depends on their vehicle for their livelihood to think twice before trusting this dealership with major repair work. read more

I'm a 75 year old women. I called the Dodge House in Canton, Texas to set up a time and get a price for oil change. I told him I had my oil and filter. He gave me a price of $23.00+ tax I told him Ok he said ok let me get this all logged in. I take the car there and they do the work. Paying out he told me I owed $80.48 I said no I had my own oil and filter he ask me if I told the guy I gave the keys to and I think I did but the guy said I didn't. He did knock $20.00 off. I will never go back because wheather I did are didn't tell the guy I told him and he said he logged it down. Never again will I do business with them read more

Thefts, untrustworthy and dishonest !!! Took my truck there a few weeks ago for high fuel pressure mind you the truck would start and ran before I took there just ran rough. Turns out the dealership said there was some kind of foreign substance in my fuel. They quoted 11,000 dollars tried going through insurance we had the fuel tested through my insurance adjuster fuel came back clean so insurance would not cover it. I Asked for my truck back so I can get a second opinion the dealership charged me 400 bucks to put the parts back on they took off to see what the problem was which was fine. Towed the truck home when we received the truck from the dealership both batteries which were a year old were dead. After charging the batteries I went to try and start the truck to move it into the garage the truck would not start now looked under the hood at the injection pump where they said they took stuff off and found my injector pump FCA sensor was barely hanging there on not even plugged in also found my main fuel line was not connected to the injection pump. Tried calling the service writer back after dodged me for several days finally got a hold of him. He told me the mechanic did not have enough time to install the parts back on the truck I was mine blown the service writer tried to blame the mistakes on me . Why would you release a vehicle When it's not put back together 100% but still charge the customer sounds like stealing to me. I would not trust these people and definitely the service writer of this shop I'm still trying to deal with the issue but can't get anyone to communicate with me over there! read more

I was sold a used car about six months ago. We have had nothing but problems since. I called the dealership to see if they could help and they advised me to bring the car in so they could "make it right" only to try and sell me a new car. then they told me that "you get what you pay for" and it was my fault I bought a cheap car. They advised me to "let it go back" to the bank. Topping it all off, they sold me an "extended warranty" that doesn't actually cover anything. I'm now facing $1500 in repairs on a car I have driven less than a dozen times. Just save yourself the stress and don't buy a car there. read more

I called about a vehicle they had in stock to make sure it was available and a guy named Mack assured me that it was. I told him I was coming from an hour and a half away. I show up at the dealership, dealt with Darby, and they have the wrong car outside. Then they try to get me into a black version of the same Jeep I came to see and I actually entertained it, until the price shot up $7k. I spoke to the internet sales manager Evan who was quick to correct the issue for me. He went out of his way to ensure I got the vehicle I wanted, and I am happy to say the purchase was successful and I am a happy customer. Still don't care for Mack or Darby much at all, but glad I dealt with Evan, Mario, and their team in Longview. More than made up for their crappy sales guys. read more

i20 Chrysler Dodge Jeep Ram - 2019 Jeep Wrnagler Sahara - Car Dealers Near Me - Canton, Texas

While changing my oil I noticed what appeared to be a pretty serious transmission fluid leak covering the whole transmission. I called up on a Wednesday morning and was able to get a same day 3pm appointment to get it looked at. They pulled my car into the shop by 3PM and I was leaving by 3:50. Come to find out it was the stock oil filter crossover that was leaking and spraying onto the transmission. Big Thank You to the whole staff. read more

Best dealership I've ever come across by far. Travis and his service team went above and beyond. We had a flat tire on the way over, and not only did they replace the tire with our spare for free, they gave us a fifteen dollar discount on the diagnostic report just out of kindness. They also loaded the Jeep onto our trailer, and had a great time doing so. When we were tying the Jeep down, the GM came outside and offered us a beverage and chatted with us for a while. They made are unfortunate experience so much better. I highly recommend this place! read more

i20 Chrysler Dodge Jeep Ram - Jeep loaded onto trailer - Car Dealers Near Me - Canton, Texas

Just bought a new Ram last night and was very pleased with my experience. I was in a horrible loan and very upside-down with my trade in. They helped me find a truck I liked and with rebates being offered put me into a much better loan and a new truck. They likely earned a customer for life. Zero high pressure sales approach was very nice and welcomed as well. read more

Do NOT purchase a vehicle from this dealership. They were decent at the purchase deal but will not honor the service agreement if you need a loaner car for any repairs after the sale. They flat out told my daughter they do not have any loaner cars even though her service contract covered the loaner. Customer service is HORRIBLE!! read more

Going east from Dallas for funeral. Car gets overheated. Make an emergency stop at I20 Dodge. The guys came and located hose and rusted out fitting that was problem. Installed new fitting and put in some coolant and we are back on the road. They were awesome! Thank you for being helpful, friendly! read more

I had the worst experience that I have ever had at a dealership just getting my oil changed. Pulled into the service area and sat there and sat there - the Service Manager NEVER came out, he took a phone call and I looked at him through the glass at yet never even acknowledged us. So after a while I walked in and asked the girl at the desk if we were supposed to come in and she said yes - told her as many times as I have been there they ALWAYS came out to you. Then finally the Service Manager Howard Farriell overheard me telling that girl that I needed an oil change and he went outside to get my mileage etc. He never introduced himself, that they would take care if etc. We sat there for a VERY long time and I turned around and my car was sitting out there parked. I asked the lady if it was ready and she said yes let me get your paperwork. Well duh...when we're they going to tell me it was done. They have changed personnel and they are not friendly but rather rude. The only friendly people that were even friendly as always was the salesman that sold me my car a year ago and he stopped and talked and the guy in the service area that acknowledged us. I will NEVER go back unless they changed the personnel that they have now. read more

We've purchased a lot of cars over the years. This dealership is BY FAR the best we've ever dealt with. There was no high pressure sales and no back and forth on the pricing of the truck. They gave us a fair price right off the bat. The staff was friendly and down to earth. We would give this dealership 10 stars if we could! They get all our business from here on out. read more

I've had more pleasant migraines. I brought my van in for a locked shifter. The person I dealt with was patronizing and condescending each time we spoke. He absolutely refused to run a diagnostic scan to find the problem I brought the van in for until they had fixed a recall issue that was unrelated to the problem. Of course, they had to wait for the recalled part to be delivered. So my Wheelchair Van sat for 3 days, waiting for a part unrelated to the issue I brought it in for, before a diagnostic scan was even run to determine the ACTUAL problem. In the end, the job took twice as long as it should have, and the recalled part came with the wrong key fob, so I can't drop the ramp to enter my wheelchair van with my needed electric scooter, unless I'm already inside my wheelchair van, which they have yet to fix! For all this trouble they not only charged me twice what the job should cost, they neglected to provide an itemized receipt and refused to honor a dealership coupon for 10% off all service that reads as valid until 12/31/2020. Absolutely HORRIBLE experience every step of the way. DO NOT TAKE YOUR VEHICLE HERE! read more

Easy buying. Liuis helped get the best deal. If you need a new or used car, this is the place to go.