I just wanted to share this...My daughter purchased a massage for me 2 years ago for Mother's Day on Groupon and I totally forgot about it. I told her I wanted the gift certificate from Reflexology with a Twist so that is what she got me. I had been there once before and wasn't pleased at all with the environment but the lady did give a good massage so I thought I would try it again and just see if she was just in the process of moving in or something. The place was extremely dirty, had at least one cat roaming around inside and a litter box in the gross bathroom. It is just a lease space that looks like a dirty house.
My daughter reminded me a couple of months ago that it hadn't used it. So, I thought I would go ahead and get a much needed massage. The fine print says the amount paid for the Groupon NEVER expires. In other words, the $39 she paid for it can be used anytime for a service. So, I decided I would get a 90 min massage and pay the differenece of the massage and the $39 already paid. Again, this is printed on the Groupon Voucher. I hoped she had cleaned up the place.
Well, I called and left 2 voice mails, sent 2 emails with no response. I then contacted Groupon. They said my daughter would have to contact them since she purchased it.
Soooo...she did and she got a response saying they couldn't help her since it had expired. Understandable that they don't want to refund something that is expired. However, I was hoping they would contact the lady and urge her to refund or take away her advertising with Groupon or something.
I am posting this so that whoever sees it will know about the place, how it is inside, how the owner is (Tiffany Trowbridge) non-responsive. completely overall unprofessional. We are also very disappointed in the response from Groupon. With this being such a lengthy post, I hate to add pics of reviews, if you are curious you can look at her review on Yelp, etc and see what I am saying. I am attaching a copy of the voucher so you can see what I am talking about on the expiration if you aren't familiar.
*If she has closed then just change the voicemail and be done with it instead of frustrating people and taking the people's money! I see recent reviews on here! read more