My friend and I enjoyed a girls day at Reflections and experienced the most wonderful treatments from Inez and Jennifer. Sam at the front desk was so lovely and welcoming and made our experience beautiful. She answered our numerous questions with kindness and clarity. She made us feel at home. read more

For the amount that they charge for the day there was no slippers or robe given so we could enjoy the pool there is no jets in the hot pool lunch service left a lot to be desired . My therapist picked me up late at one point she took her hands off of me and I did not know where she was no hot towels . In the hospitality girls had no personality they actually told one of the other ladies that she could not have a piece of candy their reply was for the amount of money we spent here today. We will not be returning!! read more

Enas was AMAZING. Seriously ask for her by name for a facial if you want the best extractions of your life. Thanks again!

Came in with my besties on Friday to get their signature facial at 4pm. Liz analyzed my face and recommended I get the vinyl treatment instead since I needed more moisturizing. I appreciated her transparency that it would cost $30 extra as well as the recommended collegen treatment. The 50 min treatment was wonderful and relaxing. She started with a cleansing scrub and cucumbers on my eyes to the main treatment and ended with a neck massage. The bed was very comfortable - heated and elevated the knees. I wished they had later times available so I can just roll into bed! Afterwards, Laura greeted us and offered champagne, tea or coffee, water and chocolates as we sat on chair putting our feet on exfoliating mineral rocks and soaking it in warm water. I just wish the chair was shorter so that I can actually lean back but for my tall friends, that was not an issue. Loved how friendly Laura was! When you pay for your treatments, the products used are by the counter and I appreciated there was no pressure to buy. Overall a wonderful experience! read more

My friend and I decided to visit a couple of weeks ago as a day trip. I splurged on the green tea and ginger facial (with Liz M) and it was fantastic! The vibe of the spa was so relaxing and once in the facial suite, Liz was AWESOME. She and I chatted about my skin and routine and we both agreed that the green tea facial was best for me. Liz was so sweet and gentle and I was definitely relaxed. Once done my face looked bright and renewed. (And the table was so comfy too!) Afterward I was treated to a foot soak, champagne, and chocolates which was truly decadent. 10/10 would definitely return. read more

A must experience spa. The ambiance is great. The entire spa is very well done. And you must request the therapist donna. She's got hands of gold. Took care of all the knots in my shoulders and neck!!! Don't pass it up read more

I have had countless massages over the last four decades and I have to say Ashley D could not have been more professional, listened to my wants and needs and gave me exactly what I asked for. I could not have asked for anything more. She is an EXCELLENT therapist and kudos to her. She really loves her job and you can tell. WHEN I COME BACK NEXT, I WILL CERTAINLY BE REQUESTING HER. read more

My husband and I had a couples massage for our Anniversary and Ashely D. and Kacie B. were welcoming, professional, respectful, and caring masseuses. I highly recommend both of these wonderful women who are spectacular at their professional craft. Thank you, Mr.& Mrs. Cip. read more

I had my deep tissue massage with Ashley D. and she was PHENOMENAL. I feel like a new person. I have a lot of "deep tissue" massages in the past but this was the real deal - I wish I could come back every week. The amount of pressure was just right, attention to detail, just everything. This is my fourth time to the spa and services are always good but I'll be booking with Ashley D from now on. read more

Laura from reflections was the best! she gave us anything needed! so personable so funny and great host! she had best vibes !! facial and massage services were so relaxing. perfect for girls weekend getaway. i will definitely go back read more

Pool area and hot tub was very nice. The only shower in that area was not working and from what we heard had not been working for a while. Most of the lockers were broken. Not great for a pricey resort. The actual spa area very clean and nice. I wish they would have let us know before the spa that there were showers and lockers back there where we could have left our belongings being that were coming back for treatments. Facial was amazing!! read more

My daughter and I had wonderful pedicures at the spa. Yacine and Diana were incredible.

My mom, my sister and I used to come to this spa very often. Last week we went for their "staycation" special because we hadn't been there in about 4-5 years. Boy oh boy have they fallen off. Their indoor pool area was filthy. The saunas (wet and dry) in that area were also disgusting. The hot tub near that area had garbage all along the sides (broken finger nails, cups, a used zyn pod). It was disgusting. We also had to keep our belongings at the lockers at the indoor pool area. When it was time for our services we had none of our things because communication wasn't great either. I had a facial service. It was okay. I told the woman that I was getting married in 6 weeks so I didn't want anything crazy that would make me break out... well, I did. I don't have super sensitive skin either. I've gotten better facials at hand and stone. My mother said her massage was "just okay but no complaints" My sisters massage was different. She said she got a very small woman for a "deep tissue" massage that was not deep tissue at all. She basically rubbed her back. But the kicker is at one point the masseuse RUBBED HER FEET, DID NOT WASH HER HANDS, AND THEN TOUCHED MY SISTERS FACE! Absolutely unacceptable. The ONLY reason I am giving 2 stars is because for our lunch we went to the crystal tavern. The food and service was excellent and I would only ever go back to that specific area of the resort ever again. read more

this was a wonderful time and experience. Laura was absolutely the best! new friend to our group for sure. will definitely be back to see Laura. she's the best! read more

I didn't realize how bad I needed a detox massage till had one! Jolania was my technician. She was absolutely phenomenal. I was so relaxed after being incredibly anxious about my LSAT. the scrub left my skin glowing and the warm clay after was so soothing. The massage at the end was the icing on the cake. 10/10 all day. Deff booking this every stay! read more

At this moment relaxing in a massage chair in the Salon while my nails dry. I've had very good pedicures over the years but this one was the best! I can definitely recommend Sora. She is professional and excellent at what she does. read more

Donna was amazing and gave me an awesome massage! This was followed by more relaxation, superb customer service, champagne and chocolates provided by Laura. Her positive energy added to the experience. read more

Hahahahahahah this pathetic man really gets paid to reply to horrible guest complaints all day what a life. Your technician sucked. It had nothing to do with my arm but sure. Yes my son calls me I need to answer ... my phone stays as well as my glasses to see. The therapist suck and not to mention you offered me services to change my review read more

I enjoyed the spa very much. I really liked the foot bath. Very relaxing. Kayleigh was there if I needed anything

Pulling up to the Crystal Springs Resort property for my first visit, I was very impressed with the surroundings. I love the woodsy lodge look of the buildings and the view of the mountains. The grounds were lush and well maintained. All of the staff we encountered throughout our time there were professional and very eager to help (especially when we looked like we were lost and wandering aimlessly). My friend and I took off of work and came on a Monday a few weeks ago. We purchased the "Reflections Pool and Spa Daycation" package that is available on the website and planned our day weeks in advance. Our plan was to arrive when the spa & pool opened at 11am (which we did), begin to unwind and enjoy the biosphere pool prior to our spa services, which were schedule for 1pm. Then after we were sufficiently relaxed and hungry, head over to the restaurant for a relaxing lunch before heading home. None of that happened and here's why: Upon arriving, we were informed that the pool was closed for maintenance that day. Both of us were completely unaware and the notes in the system indicated that someone tried to call but didn't leave a message because voicemail wasn't available. We both have fully functioning voicemail. They confirmed that no other attempt was made (either via phone or email) to inform us of the closure prior to arrival. Without going into full detail, the spa staff was eventually sympathetic to our situation only after impassioned pleas and explanation. They seemingly reluctantly made some minor concessions and said they did the best that they could to compensate us for making the drive and not being able to take full advantage of the package we purchased. We live 1.5hrs away so simply returning another day and taking another day of vacation is more than an inconvenience. A good portion of our pre-massage time was taken up with our conversations with the spa staff yet we still had time to kill but no facilities to easily take advantage of. So we hurried over to the Crystal Tavern for a hurried lunch before our massage so we could use our dining credits that were included with our package. The service was great at the restaurant and so was the food. The bacon on my BLT was some of the best I've ever had and the tater tots were out of this world. The views through the large windows out onto the mountains were great too. After lunch, we rushed back to the spa for our massages. The spa itself is in need of a serious makeover. The finishes are dated and I'm not a fan of the blood red and black theme. I'm sure there's a reason for it (perhaps related to red being the color associated with your root chakra) but it's not the typical calming colors associated with a relaxing and zen atmosphere. Luckily, our massage therapists were both FANTASTIC and so the entire day was not a complete bust. A follow up phone call or email would have saved everyone involved a lot of time and headache. Also, immediately attempting to proactively rectify our situation without requiring the customer to plead their case would go a long way in ensuring repeat business. They just don't have the highest level of service here and maybe that's ok for them. Not sure I'll attempt to come back and not sure I'll recommend it to friends. There are plenty of other options closer (or even farther) to home. read more

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Before getting a massage, I was greeted by Sue at the front desk who friendly and informative. She made sure our experience was amazing! Thank you Sue! read more

Had a very relaxing comfortable day at the spa with a mani/pedi with Leslian who was absolutely wonderful and very efficient with the service. Highly recommend booking a appt with her. read more

wow great place! 2nd visit. 100 min massage w/ hot scalp oil with Joliana was incredible. she transported me to a meditative state and back pain relieved. read more

I had an Aromatherapy Massage with Jolanta yesterday and she was absolutely wonderful. It was the best massage I have ever had. I left feeling so refreshed and actually relaxed, which is something that is typically hard for me. Thank you, Jolanta for such a lovely experience! read more

Great Service and Massage! Elizabeth was wonderful. Deep tissue massage and she was very conscientious about my areas of concern and the amount of pressure being used. Very therapeutic. She was able to work out lots of knots on my back! Excellent quality of massage service. Place is immaculate and the staff is very friendly and helpful. Everyone had big smiles. Liked the warm foot soak, champagne and chocolates after the service. A nice touch. Only down side was the steam shower was out of service on the day I went :-(. Biosphere pool complex is fantastic. Nice indoor and outdoor areas to enjoy. Outdoor heated tub...but without jets. Just a lovely warm soak. Nice to have the Taqueria food/snack bar to get food and adult beverages. You can also order from the Crystal Tavern and have food delivered for a delivery charge. I had a fantastic experience here and can't wait to go back. I went during the week with a Daycation purchase (Good Mon-Thus....Sept 5-May 23), a Tuesday, and they weren't busy. Your experience might be different on weekends or certainly if there is a wedding going on. read more

Janette was amazing. She is so talented and so gentle. Best massage I have ever had. I can't wait to go back. Everyone so friendly and helpful. What a great place to visit. I recommend it to everyone. Ask for Janette you will be extremely happy. read more

The finest and most amazing massage by Todd Goodrich. His technique, the kneading and deep pressure in targeted areas was truly relaxing. I highly recommend. read more

My wife and I returned from our honeymoon at Grand Cascades Lodge a few weeks ago, and the highlight of the entire trip was the Reflections spa. We each had multiple treatments per day over several days, and we just couldn't get enough! The body scrubs and detoxifying sensory body ritual are not to be missed--both of us thoroughly enjoyed them. But my favorite was the 100-minute hot stone massage; never in my life have I felt so good. It was lengthy and luxurious, and I didn't want it to end. The best part was my technician Kacie; I could tell immediately that she had a great personality, and her calm voice served to enhance the relaxing experience. She was an absolute master of her craft; she was able to target the stress I've been carrying in my neck for many months. The massage was so good that I felt like I had been gifted a brand new body, and since that hot stone massage I have consistently been sleeping more peacefully at night--what more could one ask for? Hands down the best massage of my life. Thanks a million, Kacie! Also a big shout-out to Lori who was working as a receptionist at the spa; she was friendly and welcoming each time we came back, and she in particular really helped us feel comfortable there. My wife and I will definitely return to Reflections spa down the road to take in all it has to offer. read more

Ashley D is without question the most amazing massage therapist I've been to. I've been using Ashley for years and have had massages all over the globe. Ashley is my absolute favorite massage therapist by far! She has such an amazing energy and really makes the entire experience at Reflections spa. I drive 2 hours to have my massages with Ashley D. Highly recommend her to anyone looking for an amazing massage therapist. Thank you Ashley D! read more

A relaxing day at Reflections Spa. Very friendly staff and great masseuses. After the massage, Kaleigh was very attentive and provided us with great hospitality. After the massage we got a Himalayan salt scrub and warm foot soak. Kayleigh gave us everything we needed! Highly recommend as a mental health day! read more

We had a wonderful time at the spa. Laura went above and beyond to make our party fee welcome and enhanced our experience immensely. We will be back again soon. Thanks to Laura! read more

Laura and Ashley were AMAZING! Ashley is a very skilled masseuse - I was so tense and left feeling like a new person! Laura made my time in the foot spa following the massage so lovely and memorable! Thank you both!! read more

I had an excellent prenatal massage with Jolanta. The spa is beautiful and clean, and the staff is friendly and professional. Jolanta especially was great, and made me feel really comfortable as this was my first prenatal massage experience and I was a little nervous. read more

Expensive with no perks (aka where the f is my chocolate) Pros: - very good ambiance - very pleasant staff -massage was great -decent sized lockers -glass of champagne Cons: -Upon booking was told we would get granola and chocolates included with our massage (never happened) -Extremely cold inside the massage room and the foot soaking room -$$$ read more

I definitely don't go for massages as much as I should, but this one was the best one I ever had. I told my massage therapist, Emily that I've been having a really difficult time with tension headaches and stiffness in my jaw and neck. She really focused on that area and really helped me. I highly recommend her if you're visiting the spa for a massage. She's the best! read more

If I could have given ZERO stars I would. I posted an honest review of THE WORST spa experience I've ever had-and the "owner" (yea right) responded with snarky comments and lies. This proves this "spa" is unbelievably incompetent- and condescending-but they like to blame their customers for their inadequacies. Do not waste your time or money in this place. The employees are obviously disgruntled, immature and inexperienced-and the services are sub par because of it. Beware! read more

Diana and Stephanie gave us such amazing pedicures. We felt pampered and relaxed. The result was gorgeous! Highly recommend!

This place was an enormous disappointment. We came using a gift card for a couples massage and ended up spending about $100 of our own once tax and tip was left. In total we spend over $350 for a couples massage. It was 50 minutes and it was terrible. We go regularly for massages and have been to different places literally all over the world. This might have been the most we spent on a massage and the most disappointing. You can tell they have a routine they flow through with your massage. They don't listen to your body or your requests (I needed focus on my neck) as they go through their 50 minute routine. My husband said he could barely tell if the masseuse was massaging him or just patting his back. I was waiting for mine to ask if I was okay with the "pressure", which at that point was none, but she never did. They try to make the place bougie with beautiful locker rooms, with a steam room, and a "complimentary" foot soak. That's the only reason I'm giving an extra star. However that's not worth what your paying. You can create that same atmosphere in your home. Highly disappointed. I wanted to like this place so badly. read more

My friend and I had a much needed spa day. We looked forward to this day for weeks. Being busy with work and kids, it's not easy to get away for even a day. We spent the day enjoying the facilities. We both had massages with upgraded services. My therapist was amazing, my friend enjoyed her massage as well. We went in to the room after to enjoy a foot soak, which was a little odd. Both of us are average height, 5'4" and 5'5" and our feet didn't reach the foot soak tubs. That part was very awkward and less enjoyable than we had hoped. Our champagne and chocolates were very good. We were then told we can enjoy lunch by the pool. We walked down, only to be told the kitchen wasn't open, it's off season. So up to the restaurant we went. We had glasses of sangria, a salad and a burger. My burger was enjoyable, the salad, with chicken, for $24, was very small, and the sangria wasn't very good. On to the pool. The atmosphere was nice, the pool was pleasant and the drinks were tasty. Pool temp was perfect and we felt like we were on vacation. Went in to the hot tub, only to find the water hot, but no jets? Very odd. All in all it was a nice relaxing day. Would we go again? Maybe, only because of the pool and pool atmosphere. read more

I was very pleased with my visit to reflections by yesterday I chose an aroma therapy pedicure , and Sora was my Technician. She was wonderful I never felt rushed or pushed to find a color quickly she was very confident , pleasant, very professional and did a great job with my gel pedicure. She is also a wonderful massage therapist for my feet and legs were very happy afterwards! The salon was clean. The manicure and pedicure station was neat. I have been going to reflections spa since it first opened and I really never have had a bad experience there.Everyone has always been professional and pleasant. read more