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    Star Wellness

    1.0 (1 review)
    Open 9:00 am - 10:30 pm

    Services - Star Wellness

    Massage

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    6 years ago

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    Elements Spa - Massage room

    Elements Spa

    (58 reviews)

    $$$

    Element Spa offers a truly relaxing and peaceful environment from the moment you walk in. Shannon,…read moremy aesthetician, was incredibly informative and made the entire experience feel personalized and comfortable, it was honestly one of the best spa visits I've ever had. The friendly desk staff added to the welcoming atmosphere, and the foot soak at the end of the treatment was such a thoughtful bonus. I highly recommend this spa if you're looking to unwind and be well taken care of.

    Originally I was planning on giving 2 stars for this review and recommending against the elements…read morespa for any spa or massage needs. Upon arrival the signage for the spa is non existent I ended up behind the main hotel and wandering hallways until I finally reached the front desk. The front desk staff directed me downstairs and to the double glass doors marked as the elements spa. Upon arriving there were two women behind the desk. One a thinner darker haired woman who was just arriving and the other an older dark haired woman with glasses. I have to say the woman in glasses was not very pleasant for someone at a front desk she was very pushy and had a snarky attitude when I asked if there was a sauna as it was my first time ever here. She responded it's an additional fee since you're not a hotel guest. As well as my friend who joined my spa day had even worse attitude from her saying she was booked for an afternoon appointment had confirmation but when checking in the same woman said we don't have your appointment confirmed on our end and were fully booked. But yet they charged my friend's card and she claimed it would be refunded tomorrow. Which I don't know what banks process a refund on the weekend. I started with a deep tissue massage. I went into what is easily the world's smallest locker room and is not ideal for use when others are trying to change or get their belongings into the small lockers that barely fit a crossbody purse. I waited for a while in the lounge area before my masseuse got me and showed me to my room. The room was nice and warm and very clean. This was probably the saddest excuse of a deep tissue massage I have ever experienced in my entire life. The woman spent more time on the other side of the room doing who knows what then actually massaging me. Most of the time she was putting a hot towel on my body or just brushing her hands over the blankets on me. Not to mention she stopped earlier than the time I paid for. Next I was brought to the foot soaking station in which my feet were soaked in barely warm water when epsom salt and essential oils. They give you some granola and a towel to snack on. This was honestly not enjoyable. My next appointment was not until early afternoon so I let the front desk know I was leaving and will return later. Upon returning a different girl was at the front desk who was younger and extremely pleasant to deal with. I opted for the mud body treatment and Nadine was phenomenal! She is the only reason for this higher rating. Four stars solely for her! She was personable made sure I was comfortable and talked about the entire process step by step. My skin feels absolutely wonderful and I would return solely to see her and that is it.

    Star Wellness - massage - Updated May 2026

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