Originally I was planning on giving 2 stars for this review and recommending against the elements…read morespa for any spa or massage needs. Upon arrival the signage for the spa is non existent I ended up behind the main hotel and wandering hallways until I finally reached the front desk. The front desk staff directed me downstairs and to the double glass doors marked as the elements spa. Upon arriving there were two women behind the desk. One a thinner darker haired woman who was just arriving and the other an older dark haired woman with glasses. I have to say the woman in glasses was not very pleasant for someone at a front desk she was very pushy and had a snarky attitude when I asked if there was a sauna as it was my first time ever here. She responded it's an additional fee since you're not a hotel guest. As well as my friend who joined my spa day had even worse attitude from her saying she was booked for an afternoon appointment had confirmation but when checking in the same woman said we don't have your appointment confirmed on our end and were fully booked. But yet they charged my friend's card and she claimed it would be refunded tomorrow. Which I don't know what banks process a refund on the weekend. I started with a deep tissue massage. I went into what is easily the world's smallest locker room and is not ideal for use when others are trying to change or get their belongings into the small lockers that barely fit a crossbody purse. I waited for a while in the lounge area before my masseuse got me and showed me to my room. The room was nice and warm and very clean. This was probably the saddest excuse of a deep tissue massage I have ever experienced in my entire life. The woman spent more time on the other side of the room doing who knows what then actually massaging me. Most of the time she was putting a hot towel on my body or just brushing her hands over the blankets on me. Not to mention she stopped earlier than the time I paid for. Next I was brought to the foot soaking station in which my feet were soaked in barely warm water when epsom salt and essential oils. They give you some granola and a towel to snack on. This was honestly not enjoyable. My next appointment was not until early afternoon so I let the front desk know I was leaving and will return later. Upon returning a different girl was at the front desk who was younger and extremely pleasant to deal with. I opted for the mud body treatment and Nadine was phenomenal! She is the only reason for this higher rating. Four stars solely for her! She was personable made sure I was comfortable and talked about the entire process step by step. My skin feels absolutely wonderful and I would return solely to see her and that is it.

This spa is so fantastic - amazing relaxing vibe and lovely employees. Special thanks to Heather…read moreand Caitlin!

If you call ahead, they make room for you. I've learned now - do not Rey on walks in as they've…read moresaid to do. Call and request a time. The value combo 60 minute massage and 20 Minute foot was outstanding for $70. The therapist was someone I've worked with prior and she is fantastic. I never can catch her name. Each therapist I've had knows what they are doing and how to work out knots. The spa is very clean and the rooms are private. Linen is fresh and the facility is immaculate. It's very reasonable.

Amazing massages and affordable! I've gone 4 times already and will continue to go here!!read more

I highly recommend this Spa! The staff was amazing, kind,…read moreprofessional and knowledgeable. I received a fantastic facial from Katie and a great massage from Ben. I definitely will be coming back. Thanks so much for such a relaxing evening!

Amazing experiences with facials, a few excellent and consistent massage practitioners, but a…read morecouple of duds. My daughter had a VERY subpar mani-pedi, no experiences with the hairdressers, so no comment there. On the up side, no upselling or product pushing, but be prepared to show "proof" of your appointment to the parking lot attendant and come with some time in advance as the bathroom is a short distance from the spa, if needed before. I'd say it's my least favorite feature - no easy bathroom- and it's just small in general. But they aim to please and create a generally friendly, tranquil vibe.

It started off well, but they were understaffed and my massage was interrupted repeatedly. I had a…read more60 minute service with the therapist walking out 6 times and no time added. The cake topper was when the therapist sneezed into her hands and then continued to massage my face and scalp. When I tried to complain, I'm sure the language barrier led me nowhere.

Tried this place out with my wife The place is good for its…read morelocation It's located in the 2floor of Middeltown crystal run m The massage was good We got the 30 min for $33 service just to try them out. They have about 6 suits for private massage They also do hands and foot massages. The only thing I did not like is that you hear everything while u getting ur massage Other then that the service was good The place is clean

My husband & I came here to celebrate our wedding anniversary. We decided to do a 30 min session…read more It was very nice & inviting inside. The women that I had was on the phone in the beginning of giving me a massage & then apologized. During the massage I was hoping to get a full body massage instead of just getting a back massage. I wish my lower half was covered by a blanket because I was a bit cold. The pressure was a little bit too much. Great Prices & they have a punch card. Other then that I thought the place was good.

One of the best massages i have ever received! A bit pricier than other "foot massage" places but…read morestill a good deal. I missed my appointment and they were kind enough to reschedule the same day. I recommend a 90 min combo - 60 min body/30 min foot So that way you have time to relax into the experience. There are several "rooms" separated by curtains so expect you may hear others. At the same time use a soft voice when you enter. Clean sheets and hot towels, skilled therapists.

Just wow! Booked my first full body massage and I must say it was the best massage I have ever…read morereceived. It was so quiet and relaxing. The music was perfect and Karen was so personable and professional. I suffer from back and neck/shoulder tenseness from stress and I walked out of there feeling like a new person. I highly recommend!

Been there twice going again this year me and my wife get a massage or do the spa where ever we go…read moreon vacation! The people hear are extremely professional and it's really one of the best I've had!

Loved this place and the services they offer . I've been looking to do a head bath service for…read moreyears and I'm happy to find a place in the Hudson valley . Micah was great! Very friendly but also professional . I will be coming again and will recommend to friends

I go to spas often, and this was hands down the best spa experience I have Ever had. I went in for…read morethe one hour basic head spa. I get a lot of headaches / head tension, and neither facials nor full body massages really give my face / scalp the attention I've wanted. THE PLUG IS WHAT I'VE BEEN LOOKING FOR. The lymphatic / massage helped my poor tired head SO MUCH. I was on another planet. The water halo was heaven. I cannot believe I found this place on a lark, an answer to what I've been searching for for years. Micah was wonderful & the space was lovely & relaxing. Recommend wholly!

Thank you so much for the best hydro facials and for making me feel beautiful again on my 40th…read morebirthday my make up was amazing thanks to you.

"Merle Norman " in New Windsor NY. The best place to get any cosmetic treatments and massage. It's…read moremy favorite.my skin looks amazing thanks to Naomi.