I used to go there in 2011, I have moved to Atlanta GA 8 years ago and really miss going there. I…read moreused to work in Bloomingdale's in the fragrance department and it smelled the exact thing I was selling. The oils were so much better. I hope the guy who used to help me still work there cause I'm flying back soon to stock up.

I had an extremely frustrating experience trying to get a clear and timely response from "Ben." I…read moream not sure whether he is the owner, manager, or simply the person responsible for customer service, because that was never made clear. However, if Ben is the owner, he is one of the worst business owners I have personally dealt with when it comes to communication and customer service. I originally emailed to request a change of address for my order. Instead of confirming whether the address had actually been updated, Ben responded only with, "sounds great." That is not an appropriate response to an important shipping request. I needed a direct answer explaining whether the address had been changed, whether additional information was required, or whether it was already too late to make the change. I did not receive a proper response to my original email until the following day, and by that time the order had already shipped. What made the situation even more disappointing was that I did not receive any meaningful response or action until after I posted a public review about my experience. Only after the review was posted did Ben respond and cancel my next order. While I appreciate that the future order was eventually canceled, it should not have taken a public review to receive basic customer service. It is difficult to understand how a business that reportedly started in 1998 could operate with this level of communication. Based on my experience, I find it hard to believe that an owner could treat customers this way and expect the business to last. Customers should not have to post negative reviews just to receive a response. A simple message such as, "Your address has been updated," or, "Unfortunately, the order has already shipped," would have avoided much of the confusion. Instead, I received a vague response after it was already too late, and my next order was canceled only after I publicly shared what happened. Whether Ben is the owner or the manager, this was some of the worst customer service I have dealt with, and I would not feel comfortable ordering from this business again.

They are very caring and overall lovely people.They treat u with respect while also making sure u…read morereceive what you are looking for and more.I love their service and am a loyal customer.Anything I need I know it's here.Very professional and belonging place!

Come here all the time to get any hair products I need . Workers and owner extremely friendly and…read morehelpful

Korean skincare is not a fad... it's here to stay! It gained so much global popularity because it…read moreWORKS (and the marketing is cute too). K-Beauty takes a more holistic, preventative approach, with a big focus on hydration and that glowy "glass skin" look. Compared to Western skincare, K-Beauty uses more unique ingredients like snail mucin, green tea, bee venom, etc. I've had dry skin my entire life, so Korean products have been a lifesaver. I have nooOOOooo business buying any more skincare than I already have, but whoop-de-doo. I walked past K-Beauty Outlet and folded. This location is in the Edgewater Marketplace Plaza. I was in heaven as soon as I walked in. First of all, the level of organization made my Virgo rising so happy LOL. The store is extremely easy to navigate. It's not difficult to find what you're looking for because everything is clearly labeled and organized by type: cleansers, serums, exfoliants, toners, sunscreens, moisturizers, sheet masks, etc. They have descriptions of what each product does and what skin types and concerns it's best for. Perfect, I don't even have to google anything on my phone hahaha. They have a mix of viral, trendy items you've seen all over social media, along with classic staples. They also sell hair care, body care, and makeup. Testers are available for everything! I HAVE to give a special shout out to Sophia. She was so incredibly helpful, knowledgable, and sweet. She has a background in esthetics and has a really great eye for color matching and style. She gave me the best recommendations for my skin concerns and even matched me with a new lip color and foundation. I was shook by how she took one look at me and was like, "Okay, this is your color and this is your match." She tested the makeup on me and... she was right!!! I really liked how everything looked! She was so fun to talk to--I wanted to be besties with her LOL. I ended up buying a few things she recommended and even got a complimentary sheet mask. They have a rewards program, so put your phone number in and rack up those goodies! The only thing I don't love is their return policy. They don't accept returns, refunds, or exchanges for in-store purchases. Online purchases have a 15 day window for returns, so just keep that in mind before you buy. They have locations in Fort Lee, East Rutherford, Edison, Woodbridge, and more. If you're in Edgewater, stop by and ask for Sophia!

What an excellent addition to the area! I've been here a few times since it's opened. They have a…read morewide variety if products - mostly skincare, but they have some makeup and other products, too. Everything is clearly organized and labeled, which makes picking out the right product super easy. Also, you can try most products out on your hand first which is a huge help. The store always runs specials, too. Sometimes it's BOGO, other times it's a freebie added to your order. They also have a phone number rewards system, so you are getting perks as you shop. I find the prices are very fair, too. This place can become addicting very quickly, so take heed! Shout out to Stella for helping me pick the right products for my face!

Winning with a friend who was looking for a new fragrance. She explained to the associate that she…read moreknew what she liked but she didn't want to wear the same scent as everyone else. They had a nice conversation with her about what she likes competitive products things that she was not happy with and they picked out a a fragrance that was really a good match for her. Great customer service. Best, Rick

What a spectacular fall from grace…read more This used to be my go-to store, I've been a loyal customer for years, wearing (and repeatedly purchasing) Rose 31, Santal 33, Another 13, Matcha 26, Tonka 25, Gaiac 10, and Myrrhe 55. My shelf, and wallet, can testify to that loyalty. The former manager and team were exceptional, which is exactly why I kept coming back. And then... today happened. The current staff have somehow managed to turn a luxury experience into a masterclass in how to alienate a devoted customer. Charging for samples, the very gateway that led me to purchase every single scent I own, is not just tone-deaf, it's laughably bad strategy. But what was worse was the attitude: dismissive, argumentative, and outright rude. Instead of fostering curiosity or connection, they essentially told us to leave. So I will, permanently. Consider this a case study in how to dismantle years of brand loyalty in a single interaction. I will never set foot in this location again.

I came in to pick up an online order. I didn't receive a notification but I called the store to ask…read moreif it was okay to come in and collect it. The employee said of course I could and that they'd get it ready for me. After I entered the store and let the greeter know, she proceeded to say that they cannot get the order ready and the person on the phone was not correct. What an inconvenience! I came back in a few days to finally pick up the order and the items were in a small bag. I just knew the bag was going to break so I asked the employee at the pick up station if I could get another bag. "No we can't give out additional bags!" Lol! This location's customer service is pretty much non-existent. Will not return. I'd suggest the Ridgehill or Lexington avenue locations for stellar service and shopping experience.

Had a bestie day out and decided to come to try to redeem my birthday gift and look around. Store…read moreis organized and was a bit crowded, it was a Sunday though. Asked a member to help with redeeming the coupon for the free gift, turns out it wasn't in my acct so i will have to contact customer service for this issue. However, the employee was nice and friendly. Def tried their best to help me, love this location

Good service, friendly staff. Reasonable prices. Short distance from resident. Multiple products to…read morechoose from.

Loved it here! They matched my hair perfectly for some clip in extensions. Everyone one super…read morehelpful and sweet!

Customer service: I really appreciate how informative and helpful the staff is. I can see why some…read morepeople might not like that because they want their personal space, however, I felt that the sales people really just wanted to help and by all means, my skin is in your hands. Also, I didnt feel like they were pushing me to buy things that I didn't need or things that I couldn't benefit from. I have combination skin, so all of the products recommended to me, addressed my skin care needs. Thanks Sara! Products: Could not be HAPPIER with my purchases. I have acne prone skin and I kid u not my skin hasn't been this clear since before I started nursing school (which gave me stress acne). I use the Anti-dust cleanser followed by the madarin orange/parsley toner( for troubled skin) which was 30%off and cream from that line. I was so in love with this toner I bought 5 bottles. 2 bottles for myself and gave the others to my sisters and my friend. Highly recommend this place. Such friendly staff and great products!!

The staff is way to pushy. The store is so small and I was followed to every section I went to…read morebeing told about each product I picked up. That's really annoying. The prices are higher then I expected from this brand ( I read about them on some blogs) and I've heard prices are cheaper online. I really came here to try the sheet masks. Once I was asked what my skin type was I was then told I could only use certain masks on the wall. Then the girl stood there and watched me. It was so annoying because I wanted to pick up a variety and see which ones I liked. When I picked up one that wasn't for my skin type the girl tells me no you can't use that one. Sigh. I ended up picking up a few masks ( for my skin type) and one for hubby. I was disappointed in my experience here and won't be returning.

When you walk into this store you are immediately greeted by one of the sweetest and most helpful…read morepeople Ellen. She keeps this store beautifully organized. She knows where everything is and will go out of her way to tell you about specials and products she knows will help your business and clients. She is a true asset to Royal Beauty.

This place is horrible I willingly quit I was the manager here please if you are looking into…read moreworking here run far away!! You will not be appreciated or listened to the pay is horrible for the amount of hours worked 60-70hrs a week no overtime!! I can go on and on its dirty they don't care about their staff at all!!