I have had terrible curbside pickup experiences. When shopping in the store or garden center, the…read morewait time for someone to help load items in the car is horrible. Management and staff are unconcerned and unprofessional. The Supervisor or Manager, Keya, rolls her neck and points her finger while speaking with customers. I'm unsure of her exact title because she was more concerned with her unprofessional antics than assisting me. This is the worst Home Depot location I have visited. Staff is more concerned with promptly completing orders on their handheld devices, although you are still waiting for your order. Clocking excellent customer service time seems to be the goal, but not providing the service.

Workers have extremely bad attitude as if they hate there job. I've been here 1000 times to get…read morewood cut, David stated they don't cut wood in this measurements, other guy walked away because I requested a different piece of wood. Only one employee is willing to help each time I come. PLEASE GET EMPLOYEES WHO WANT TO HELP

Bought a washer there and 2 weeks later it's broke! Little did I know the return policy with Lowe's…read moreis 48 hours on appliances. Unbelievable how they don't stand behind their products! Beware!! Don't purchase any appliances there!

I had to take an item back and also pick up an item. When I walked in there was about 4 people a…read morehead of me and I thought this is going to take forever. They were so courteous and friendly. I was in and out with in 5 or 6 minutes. I could not believe it. I'm not sure who the manager is of this star but he gets 5 stars from me for having some great employees.

This place is selective on who they provide good customer service and whom they do not, especially…read moreif you have questions. They are also extremely overpriced versus going to Tractor Supply.

Good selection of garden products. They had canning supplies (ball jars) when no one else didread more

i came in for a broken ohone and Daniel deserves 6 stars. i cant thank him enough. i thought i…read morelost my photos, notes, music, and contacts, and everything that was not backed up. Daniel recovered all of my media

Walk inn and they are very helpful and polite and great service definitely will returnread more

I brought my iPhone 16 Pro Max to Nortech, an authorized Apple retailer in Downtown Hammond, for a…read morescreen repair. The only redeeming part of the experience was working with Kaylee, the employee handling my case. She has been consistently professional, knowledgeable, and kind--truly a joy to work with. Her customer service is exceptional, and she clearly takes pride in her work. Unfortunately, the rest of the experience left a lot to be desired, largely due to the management. When I came to pick up my phone, Kaylee was the only person working in the store. She was on a business call in the back--again, doing everything on her own--while the owner's large, aggressive poodle barked uncontrollably throughout the store. The barking was so disruptive, it made it difficult to speak with Kaylee at times. To make matters worse, I was using an older, disconnected phone and asked the owner (one of the brothers who owns the store) if I could access the Wi-Fi. His curt response was: "There should be a guest network. She will help you with that." There was no guest network. Thankfully, Kaylee went out of her way to connect me to the locked private Wi-Fi. She shouldn't have to constantly clean up after the owners' lack of foresight or consideration. It's clear the owners have little regard for the customer experience--and even less regard for the well-being of their own employee. Kaylee seems to be running the entire operation singlehandedly, which is both unsustainable and unacceptable. I've decided to contact Apple directly to express my concern, because I expect better from a certified Apple partner. The store itself is poorly stocked with Apple products, and it feels like the certification is being used as a badge, not a standard. To be clear: Kaylee is fantastic. But she's the only reason I'm giving this review two stars instead of one. Nortech needs serious management reform. Until that happens, I cannot recommend this location.

Very friendly and knowledgeable staff that give you multiple options of repair some of which they…read moredon't provide but tell you about it anyway if it's a better option for you. They truly put their customers first..and by doing so EARN TRUST that so many companies simply cannot say.