staff there is awesome and up-to-date on all the latest issues with Apple products. it's a…read morebeautiful facility, and when I walked, then it was not very long before Taylor came to my aid with an issue on my iPhone 17. Very knowledgeable staff!

I brought my iPhone 16 Pro Max to Nortech, an authorized Apple retailer in Downtown Hammond, for a…read morescreen repair. The only redeeming part of the experience was working with Kaylee, the employee handling my case. She has been consistently professional, knowledgeable, and kind--truly a joy to work with. Her customer service is exceptional, and she clearly takes pride in her work. Unfortunately, the rest of the experience left a lot to be desired, largely due to the management. When I came to pick up my phone, Kaylee was the only person working in the store. She was on a business call in the back--again, doing everything on her own--while the owner's large, aggressive poodle barked uncontrollably throughout the store. The barking was so disruptive, it made it difficult to speak with Kaylee at times. To make matters worse, I was using an older, disconnected phone and asked the owner (one of the brothers who owns the store) if I could access the Wi-Fi. His curt response was: "There should be a guest network. She will help you with that." There was no guest network. Thankfully, Kaylee went out of her way to connect me to the locked private Wi-Fi. She shouldn't have to constantly clean up after the owners' lack of foresight or consideration. It's clear the owners have little regard for the customer experience--and even less regard for the well-being of their own employee. Kaylee seems to be running the entire operation singlehandedly, which is both unsustainable and unacceptable. I've decided to contact Apple directly to express my concern, because I expect better from a certified Apple partner. The store itself is poorly stocked with Apple products, and it feels like the certification is being used as a badge, not a standard. To be clear: Kaylee is fantastic. But she's the only reason I'm giving this review two stars instead of one. Nortech needs serious management reform. Until that happens, I cannot recommend this location.