I have only used this company once so far. This company was recommended by one of my neighbors after I found a bunch of debris to include thorns and pieces of bushes in the pine straw, we purchased from Garden Spot in Mandeville. The pine straw that was delivered by Gomez was free of debris, but it was dyed red and got bright red dust all over my freshly painted white brick, all over my driveway, and the red dye/powder was so bad that we had to throw away my shoes and clothes after putting it down because it wouldn't wash out. It should be noted I ordered regular undyed pine straw and even used multiple neighbors addresses as examples to describe exactly what I wanted.
I contacted the company after the order issue and within a few days George called me back. He explained that someone in the office made an error and sent me the red pine straw that none of my neighbors use but that my HOA uses for the main areas. He sent one of the workers out to pick up the remaining roll I had and to refund the 1 roll that they picked up. He further advised that the red dye would not harm all our freshly done landscaping and sprinkler system.
I have mixed feelings about this company. I am disappointed that they made the mistake in the first place and of course charged me for and gave me the more expensive pine straw that I didn't want. But I do give them credit for taking accountability and not making excuses. I plan to give them one more try when it's time to freshen up our pine straw and allow them the chance to get a 4 or 5 star and keep our business. read more
