First time customer. I bought one of their Echo Boost/Lamson Remix S combos. It was a great deal and transaction. I kind of screwed up when I made the purchase as it was very impulsive following weeks of late night shopping and considering dozens of different sellers and brands. I forgot to create an account as I usually would. I paid with PayPal and they pulled the addresses directly from the payment. I failed to notice that the shipping address in my PayPal had reverted back to an old address. Don't ask me how but there it was Anyways, I sent emails and called them a couple of times. The man in the phone was great both times. After the second call he emailed me a picture of the package with the correct address on it. They had made the corrections after sending me the shipping notice (which showed the old address). So the guy had chased down my package and emailed me a photo just to assure me that all was well. Much appreciated and I'll definitely be a repeat customer. The combo showed up on Monday lined up and ready to fish. I couldn't be happier. read more

I waited until the last minute to purchase a fly rod combo kit for a trip to Colorado. They shipped right away and I received it in time! Thank you! read more

This company is wonderful! They have high quality fishing products to fulfill various types of fishing needs. The customer service team is superior to most others I've deal with in the past. Kyle at ReelFlyRod was extremely helpful and patient in assisting me with a delivery issue I experienced. Thank you for being so kind and helpful Kyle & Reel Fly Rod! 5/5 stars read more

My first purchase with them was in Sep of 2018. I bought a Winston Boron III LS rod. I was very pleased with the transaction and their excellent customer service. I've since bought another fly rod ( Winston Jungle rod ), wading boots, Hatch reel with extra spool, waders, etc. In each case I was treated with the utmost courtesy and very competent service. ( I mostly dealt with Parker, their general manager. ) I very much appreciate the way I've been treated and will gladly send more business their way. read more

A friend of mine who guides on the White river suggested I may want to try a Remington Dually Switch Rod. I found the reel fly shop on line and contacted them for info. Excellent staff. Very helpful. I bought 2 , one for me and one for my son. Fast shipping and the price was right. First day out we were thrilled with the performance and easy of use. Looking forward to my next purchase. Thanks guys read more

This place has the customer service down to a science. They go above and beyond every time which makes a huge difference when deciding between them and trident. I had placed a rushed order and instead of ordering online I decided to call and place the order. They ensured the reel I needed was physically in stock and shipped it immediately. Class act shop and I can't recommend it enough. read more

I order online, I don't go into the store. They have a great selection of products. They offer a nice rewards program. The site can be a little hard to navigate. There is definitely a lot of opportunity for improvement with how the website is laid out. They ship quickly and use UPS or USPS which I like because FedEX often has major delays. read more

Great customer service. I had noticed I had an issue with an order I had placed the night before and sent an email to the customer service team. They responded within an hour or two and made the correction immediately without delaying the order. I will definitely be a return customer. read more

I just made my first purchase from ReelFlyRod and I can not say enough about the awesome customer service I received from Kyle and Joe. They helped me work through my order and kept me updated on its status. They really went above and beyond, exceeding my expectations, in supporting a hard deadline I had on getting my order to me to support an upcoming fly fishing trip. Both Kyle and Joe epitomize the understanding of what great customer service means. Thanks for your support and I look forward to ordering more fly gear from you guys. read more

Ordered two fly rods and a decked out reel from these folks online - it was a rush order as I procrastinated and ordered everything 5 days before I was set to travel. There was an issue with one of the rods and Parker contacted Winston rod co. to have it delivered to me overnight. Both Kyle and Parker went out of their way to keep me informed and to ensure that I received everything I needed before I left for my trip. 10/10 will order anything I need from them in the future - this is what dealing with online retailers should be like. read more

Loved them. Chad and Kyle were wonderful to work with. No attitude, great information. Nice easy style. As beginners we loved the try the basic stuff first attitude - then invest if you love the sport. Reasonable prices, nice array of products both brands and variety. We will shop there often. read more

I would absolutely recommend Reel Fly for any angler's needs. I am a novice fly fisher and accidentally ordered the wrong reel as part of a rod package (freshwater reel for saltwater fishing...could have been ugly!). After speaking with Ryan, he said they would take back the reel no problem, gave me a credit to swap it with a proper one for what I was after, and also swapped out the backing and line that was on there. 5 star service and I will definitely be buying from here again! read more

Well their email and shipping system is pretty poor, was able to get ahold of someone in the shop to fix it but still after purchasing my rod tuesday morning, it wasnt shipped until late thursday, and I paid for expediated shipping, will go elsewhere next time for sure read more

This is one independent business that gets things right the first time! I periodically order fly rods and fly-fishing related items and I have had superior customer service and stellar experiences each time I use this site. Todd Mikesell at Reelflyrod.com seems to get customer service. I have always received top-quality goods, at competitive prices and shipping is always much faster than the two big shops (Cabela's and Bass Pro). I recently needed a 3 wt rod and placed an order that shipped on December 4 and I received the rod, reel, & line ready to go on Monday, December 7. I had initially called Cabela's first and was told they wouldn't have anything until spring! The lady who answered their line thought a 3 wt in December an odd request. Well, I live in California and it's cold, but we still fish in the winter. Todd Mikesell and Reelflyrod.com are great and will be getting more business from me in the future. read more