I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

Getting a guitar restrung on the spot and drooling over their guitars lol. Great shop, something…read morefor all budgets

Just participated in their moving sale!! Got a new ukulele and some band maintenance supplies for a…read morevery good price. Staff was super friendly as always and i can't wait to visit the new store!

Doug and Dmara Guitar repair are TOP NOTCH. Excellent work and very fair pricing. Very fair!…read more Had Doug do a fairly extensive project requiring routing for pickups (adding a MM pickup in the sweet spot and moving the treble side P pickup up) and a separate passive (for the P pickup) and active MM preamp all in a P bass cavity, with a 3-way selector for the MM pickup (single, series, parallel). And it came out BEAUTIFULLY! Highly, highly recommend. Watch out for luthiers that have an "open checkbook" policy, i.e. you drop off a project and are hit with the price at the end without any estimate or notice of exceeding the estimate. Another well-known luthier operates that way, which led me to Dmara. Doug will give you an upfront and honest estimate and contact you if he might go over before doing the work.

Amazing! I took my guitar to Doug for fret leveling and some other adjustments to the Floyd Rose…read moreand he knew within five minutes what needed to be done. This guitar feels and plays so well now that Doug set it up. It was exactly what was needed.

I called looking for a new keyboard. They didn't have anything in stock, but Tim was willing to sit…read moreon the phone and talk me through all my options. Gave me a couple choices based on my need (beginner learner, but wanting a quality keyboard) and helped me get something within budget that fit my needs. Will definitely visit this business again. Shop local!

Great service. Good selection. Shop local! The prices are in line with the internet and if you buy…read morefrom them they will do set ups and adjustments for life.

I couldn't be happier! AXEllence did a topnotch job setting up my Epiphone SG super fast & at an…read moreaffordable price! Sean is meticulous in his craft using quality materials & attention to detail! You can tell he takes immense pride in his work and will get your instrument sounding its best!! I highly recommend you contact him today!!

From the owner: AXEllence is northern Cincinnati’s newest guitar setup and repair business committed to…read moreresurrecting the soul of your instrument. With over 25 years of experience playing, modifying and loving everything about guitars, my goal is to bring your instrument to its peak performance. From meticulous setups and hardware replacements to electronics and delicate fret work, every aspect of your guitar is attended to, ensuring an unparalleled playing experience. Your satisfaction is 100% guaranteed.