All though they were not able to help me find a discontinued item, they sure did try and I wasn't…read moreeven a big customer. I just need a couple of boxes of flooring. And they would have to ship it to me as well. I was impressed that they worked so hard for nothing in return. They didn't make a dime off of me but put a lot of work into trying to help me out. A++++++++

We had a good experience with this company. We had them do a large flooring job in our home that…read moreincluded reflooring the majority of our home. We shopped at several other flooring ships and the floor store chain was $4000 more than Carpet Center. Same brand. Same quality. Same color. They are a smaller shop so installs and scheduling can take longer or be a little iffy but if you communicate clearly and regularly with Kitty she will hook you up and make sure it goes well. Our install looks amazing and it was done very well.

Great crew. Great work…read more Gorgeous floors. Very happy with the attention to detail and the cleanliness of the work while in progress. Highly recommend.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

HORRIBLE EXPERIENCE - AVOID THIS PLACE!…read more There's a reason they call it Discount Carpet -- you truly get what you pay for. The installation was cheap, poorly done, and the customer service was absolutely terrible. We had carpet installed in an elderly woman's home, and the seams in the living room are glaringly visible. When we brought it up, we were told it was "normal" and would "blend in over time." Nonsense. On top of that, there was a tack sticking up through the carpet that punctured our feet multiple times, causing them to bleed. When I called to address these issues, the front desk receptionist was rude, dismissive, and completely unwilling to help. I would never recommend this company to anyone. There are plenty of professional installers out there who will do quality work for the same price--and treat customers with respect. Do yourself a favor and stay away.

Went in for carpet for my rental, they gave me exactly what I wanted... good quality carpet and…read morequick installation for a more than fair price. Very happy! Gina was easy and straight to the point.

Sonoma County Carpet can get any brand of carpet and install without long delays and at the best…read moreprices. Way better than the big box stores, just straight and honest pricing that includes everything. Fred always answers the phone and is very prompt and flexible with scheduling. The carpet installers and friendly and professional.

Accidentally left a bad review for this company, meant for Empire Today (they received 1 star from,…read morenot worth the hassle with them) but cannot figure out how to delete the review. So instead, if you have an issue with Empire Today and you're in the sonoma county area, don't leave a bad review for Empire Floors, because they are not the same company. But this company is prompt with their follow up, at the very least, greatly appreciate that!

The owner John is great. He really has great customer service. When I had a concern about the edges…read moreof the real hardwood floors we had refinished, he came right over and looked at and assured me it was normal. It just looked to me like the edges didn't completely get the stain. But I'm very happy with Empire Floors! They made our hardwood floors look flawless and updated. Love the color I chose. Which is aged barrel. It's goes with our "San Francisco Fog" accent wall so well;) literally obsessed! Our home has a modern feel now and the quality of the finish was well worth the 2,400$! If your looking for a great flooring company, look no more, GO HERE! Trust me you'll be happy you did. And I really only write positive reviews. Very seldom do I put a negative review unless the customer services are lacking or disrespectful. See before and after photos belowturned out so pretty!!!

We purchased both hardwood and carpet from Rugworks and they installed both…read more First, the shopping experience is easy. They post prices on all the samples which makes it easy for you to understand cost differences on all the options. They are available to answer questions, but unlike other stores, I didn't feel like I had a sales person glued to me trying to sell me something (it was so refreshing!) Second, Jessie was fantastic communicating with us about the project from start to finish. Everything was delivered and installed on time. She was very responsive when we had questions. Third, the install crews were efficient and diligent and also communicated each day of the project. Finally, pricing was very fair and competitive. I would highly recommend Rugworks.

Went looking for a small remnant and they eagerly dropped what they were doing to help us.read more

Martin is amazing and very professional. Honest and very transparent. Requested a quote for a…read morecarpet stain removal. Tested a spot if it is still doable. He gave an honest response. Stain was left a bit too long and had settled in the carpet already l, which is our mistake; lesson learned. He even gave us a few suggestions, rather waste a time and effort removing the stain.

I own a small fitness studio here in Santa Rosa called Team LP Fitness Playground…read more Twice a year, during holiday weekends that turn into three-day breaks, I set aside time to deep-clean my studio, including the carpets. Thanksgiving weekend is one of my favorite times for this. In the past, I've contacted a couple of local companies to handle the carpet cleaning, but they weren't available to come out on the Friday after Thanksgiving. So, I turned to Google and discovered Heaven's Best Carpet Cleaning, a family-owned, local business. I reached out to Martin, the owner, who gave me a competitive quote over the phone. He happily scheduled a visit for the day after Thanksgiving. Martin and his wife, Christina, arrived exactly when they promised. In just an hour and a half, they completely transformed my studio carpets, making them look cleaner, brighter, and even better than when they were last cleaned. Thank you, Martin and Christina, for delivering outstanding service on this holiday weekend! I'm excited to give Heavens Best Carpet Cleaning 5 STARS and strongly recommend them to local gyms, businesses, and homeowners. I believe you'll be just as happy with their service as I am!