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    Reds Construction

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - Reds Construction

    Tile removal

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    4 years ago

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    Jhon G.

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    Floor & Decor

    Floor & Decor

    3.4
    (113 reviews)

    I would have never guessed that looking [desperately] for a backsplash would have led me to write…read morethis review for Floor & Decor, but, wow, what an amazing experience I had. I was treated like a friend and like I really mattered by every employee in the store. I had been searching for months for the perfect backsplash tile having sifted through online layouts and other big box stores merchandise. When I came across F&D's website, I ordered samples of a few options. The samples I had mail-ordered were just not right for my needs. So I returned my samples to Elizabeth's store. I was very impressed and immediately relieved(!) when I saw the amount of stock they had to consider. I was extremely grateful when I found the "clearance" section as well, realizing I could get a high quality tile for the price I could afford! After my first trip to the store, I narrowed down the two tiles I would consider: a marble tile and a porcelain tile. I first sat down in front of the clearance marble tile (for 2 hours, haha!) making sure I chose two hundred of the proper toned tiles that would be right for my kitchen. I had three employees stop by and ask to assist me and they were all very kind. Jean gave me an even better price on the clearance tiles which meant the world to me. Another employee, a woman, gave me great advice on featuring my kitchen counter which helped me pick my favorite of the two tiles (thank you!). She also gave me wonderful advice on sealing my tiles. Once I finished choosing my tiles, I checked out the grout paper samples in the design section. There was a lovely woman (Brazilian woman) who was very kind the first day I was at the store. She took the time to hand me a grout sample mechanism which helped me envision grout colors next to my tile and that was while she was multi-tasking and assisting another customer! I then pushed my cart over to the grout section where I milled about confused for maybe 30 seconds when Elmer swept in and saved me. Elmer was incredibly helpful, knowledgeable, efficient and a real gem of a person. He guided me towards the grout I needed. He even took the time to look at my tile and my countertop in a photo. He weighed in on the color of grout. He then guided me towards spacers. He showed me what size options were available and helped me choose what was best for me. He then showed me what kind of tool I needed and immediately took me to the mortar. He helped me choose what was cost-effective and efficient for my needs. He helped me push my cart to the checkout, waited with me while purchasing everything and pushed my heavy cart out to my car. He helped me load my car and I was incredibly grateful for the extraordinarily compassionate customer service received. I had to write this review because I felt taken care of when I otherwise would have been LOST and assisted in ways I could have never imagined. I left the store not only excited for my new backsplash which has taken me months to choose, but also high on humanity, an exceedingly rare event when you live in the greater New York City/New Jersey area. The staff in this store are exceptional humans, lovely to the core and the 90s throwback music played was a trip and made sitting with those tiles far more fun! Thank you!!!!! PHOTOS POSTED OF FINISHED FLOOR & DECOR BACKSPLASH

    This review is for the company. I'm honestly so…read moredisappointed as a customer. We needed more flooring to finish a project, which was discontinued and only 2 locations had them. My project is in SI NY; only the Florida and North Carolina stores had the discontinued floor. I received different answers between the 3 locations. Ultimately, I HAD to purchase in order to finish my project although what 2 reps from 2 different locations told me. I had to pay over $300 for shipping!!!!! If these items are discontinued, why aren't they on sale? Why isn't shipping cheaper? Why can't I do a store to store transfer? Why isn't the information the same across the stores? Floors that would have cost me $300 came out to almost $700!

    Reds Construction - contractors - Updated August 2026

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