I bought some replacement pins from these guys. Paid cash and they never gave then to me…read more All excuses no parts and no refund. Ended up at Bills tractor and got my pins in 2 days.

I have used J5 tractor for years. The Conroe location has been a trusted friend! The Johnson family…read morethat owns J5 believes in creating relationships not customers. Remember anyone can sell you a tractor or mower but it is the trust you have in the relationship that really counts. I have been privileged to purchase tractors from Gene an excellent salesman and customer advocate. Ever since I walked in the first time he told me what I needed to know! Not what he wanted me to know. The difference, when a salesman tells you what he wants you to know it's in his best interest. Not necessarily yours. That started my relationship with J5. Selling me what I needed. Then there is Craig,, over service and parts. He has been unbelievable!!! Even when parts have been hard to come by he has found a way!!! Don't get me started how he works with sales to make sure everything is just right! Nor how he has handled every warranty issue, plus an insurance claim as fast as humanly possible. Perhaps it's because of the people like Jerry and Shawn that he has working with him. Finally this post would not be complete without mentioning Andrew!! He just assisted me in buying three mowers this month. He stepped up like no one else I know!! So if you want a great deal on a mower go in and see Andrew and if you want a great deal on a tractor go see Gene. You will be in great hands!!! And thankfully this dealership is family owned not like the corporate box stores. Cody Johnson (not the singer, but he may sing) is the next generation stepping up to continue the Legacy of J5 tractors.

Nice guy. A veteran!. Mandatory $50 trip charge compromises his competitiveness. And you wont…read moreknow final price of repair until he brings it back fixed. So its "trust a vet. I did and will again. He knows his small engines!!!

Racist ass bitch. I wouldn't support this business or give him a damn dime. Not ever.read more

They seem like a good dealership. The sales manager was very knowledgeable and kind. They have a…read morewide selection of Kioti tractors.

So disappointed with the Customer Service and treatment by Manager Amy with Southern Tractor. We…read morepurchased a Stihl weed eater from Ace in Willis 8 months ago and the unit would not stay running. It would start and work for 1 minute and stop. Ace Hardware Manager told us to take it to Southern Tractor that they perform Warranty for Stihl purchases from Ace. Also, Ace told us that the Stihl Warranty covered any issue for the first year up to and including replacement of the unit. We then took the unit to Southern Tractor and the gentleman that helped us took it and said "Oh yes, any issue would be covered by warranty". We received a call from Southern Tractor telling us the unit was ready - no mention that there would be a charge. My husband went to pick up the unit and was told, that it required a carburetor adjustment and the charge was $55.00. Manager Amy at Southern Tractor, says that they had to adjust first before they can find out if there were any other issues - no other issues - so they say we are responsible for the adjustment fee of $55.00. Amy was also very rude on the phone when I called to discuss. I do not recommend Ace Hardware for lawn equipment or Southern Tractor to perform work. Remember the warranty on lawn equipment is not worth the paper it is written on.

I own a unique Swisher Ride King riding mower that is no longer produced. It would not start after…read moreI changed the ignition coil , fuel pump, and carburetor. I contacted Outdoor Fix to have it repaired. they promptly picked it up and diagnosed an electrical problem. Additionally, they found and repaired other minor issues that I had with the mower. I was constantly updated on the progress and it was returned promptly running like a charm! I highly recommend Oudoor Fix for all your small engine needs.

I needed my generators serviced. They came & picked up both generators at the agreed upon date &…read moretime. They provided email receipts as well as paper receipts for deposits and service payments. Our Generators look great & are running perfectly! I will definitely have them service them every year. Can't beat the prices or quality of service! Thank you

Time to change from John Deere and King Ranch. They do not honor warranty replacement parts unless…read morethey troubleshoot the issue..... and guess what? They dont have any service people, down to just 1 tech and the wait time is totally unreasonable. I purchased tens of thousands of dollars in equipment, multiple zturns, tractors gators, etc..... and they will not exchange a warrant part from me even as they know the defect that caused the issue. Stay away for this company and find someone who cares.....

Stay away from King Ranch Ag & Turf John Deere local dealership - their service department does not…read morecare about their customers. I bought a new John Deere E130 riding lawn mower last year at Lowes and took it to them for problems with surging issues, which it had from the beginning. It has only 54 hours on it so I was advised to let them look at it under warranty. When I dropped it off, I suggested it might be an automatic choke problem (also confirmed by my lawn mover repair guy who suggested they fix under warranty). After a week and a half, I had to call them because I had not heard about the status. The person in the service department said the carburetor needed to be overhauled and they said it would be about $350. I said no way - its a new tractor mower practically. So when I went to pick it up, they charged me $73.36 for labor and misc(?). When I took it back to my really honest mower repair guy Tim. He looked at it and confirmed the automatic choke was sticking and just needed oil to loosen up. He said he wasn't even going to charge me. So, after finding out the real problem and upset about the misdiagnosis, I called King Ranch AG & Turf and asked to speak with the store manager. Instead, they sent my call to the Service Manager who refused to acknowledge that their diagnosis was wrong and refused to refund the service charges. Not only did they misdiagnose the problem, they charged me for it. I don't know if they knew the problem was minor and could easily be fixed and were going to charge me for a carb overhaul they didn't intend on doing, or they don't know what they are doing. My guess is they didn't even look at it and guessed at the problem. Either way, I shouldn't be charged for their mistake. If you have any warranty problems with your John Deere, don't take it to them! I don't know which is worse: charging customers to look at problems covered under warranty or their service manager, a woman who clearly doesn't care about John Deere customers or the reputation of that John Deere dealership.