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    Billy's Small Engine Repair

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - Billy's Small Engine Repair

    Outdoor power equipment services

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    11 months ago

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    Outdoor Equipment Outlet - Me with my new mower

    Outdoor Equipment Outlet

    (7 reviews)

    ​…read more I've been wanting a zero turn for years but didn't even try because figured no way would I get financed. Yesterday I went with my husband to look at the mowers thinking that I was window shopping. Decided to try to get financed just for kicks and giggles and was approved immediately and was shocked. The customer care there is awesome. They were very helpful. The process was quick but thorough. They were very, very helpful and I highly recommend them. Even if you think there's no chance you'll get financed, try it. You'll be surprised. Couldn't have asked for a better experience. Thank you, outdoor equipment and staff. I knew exactly what I wanted when I went in and that's exactly what I got.

    Took our Gravely mower to them (since we purchased it from them) spent thousands trying to get them…read moreto repair the "it's turning on and off" situation. When we were lied to by Tracy (parts manager) about the parts being on "back order" -- BTW I personally called Graveley's corporate office and spoke with parts and they said that both parts were available and could be shipped out that day, I called back to Tracy and was referred to Dave. Dave said that their system might state "back order" on the parts even if they were actually in store. He took over the case and found that the parts were actually in store and had the mower repaired and returned to us within an additional seven days. We started it up and immediately had the same problem with it. We called Dave and he said that he would call us back. Having received no phone call, we drove it over to the Conroe location on August 28 (having to rent a truck as usual to do so) and when we arrived were told that the owner had decided that he didn't like our review on the internet and that they would no longer work on our mower. Classy. What a professional move. If you can't fix it, just decide to shuck off the problem to another company. Not a problem Dave. Not at all. Quite frankly it was too much trouble to deal with an unprofessional, lying, group of staff who wouldn't answer the phone (BTW they do have caller ID so if you become a "problem" don't be surprised if nobody answers :) !)

    Billy's Small Engine Repair - outdoorpowerequipmentservices - Updated May 2026

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