AVOID. I hate to leave this review because the shop itself has many cute items, but the way customers are treated is unacceptable.
From the moment my cousin and I walked in, we were followed around by staff the entire time. We had no large bags and were holding items we intended to purchase. This store is covered in cameras--there is absolutely no reason to trail and intimidate paying customers instead of monitoring those.
My cousin purchased a mirror clearly marked around $25 and a $1 mystery bag, yet was charged $49. Unfortunately, her blood sugar was critically low at the time, and she just wanted to leave, so she paid without questioning it further.
When we later reviewed the receipt and item, it was clear she had been overcharged. She returned to the store with her receipt to address the mistake. Instead of being helped, she was immediately treated as if she were a thief and accused of placing a fake price sticker on the item. Again--there is a receipt, and there are cameras that could easily verify this.
The employee refused to assist her and was rude and hostile throughout the interaction. My cousin was alone, pregnant, and spoken to in a demeaning and aggressive manner over an error that was not hers. Rather than continue to be berated, she left and absorbed the $20 overcharge.
We will be filing reports with our bank, the BBB, and the City of Redlands regarding this business's practices. I strongly encourage others to read the reviews carefully and spend their money elsewhere. There are many antique shops nearby with welcoming, respectful staff.
The treatment we experienced was discriminatory and unacceptable. No customer should be followed, accused, or spoken to this way--especially when they are in the right.
After learning about my cousin's experience this morning, I immediately called the store and requested that a manager contact me. The employee who answered refused to arrange a callback and instead provided a phone number allegedly belonging to the manager, Judy. After multiple call attempts and a text message, there has been no response.
The lack of accountability and unwillingness to address a serious customer complaint is concerning. If this business is not interested in resolving issues or responding to the numerous negative reviews already documented, it should be aware that continued disregard for customers will result in the loss of support from the Redlands community. read more